-15
NPS
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OneTrust
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About OneTrust's Brand
OneTrust unlocks the full potential of data and AI, responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams?to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. Among its major competitors, OneTrust is ranked in 4th place for NPS while ServiceNow is 1st, and BigID is 2nd. Overall, OneTrust has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
64%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
OneTrust Ranking
- #4 / 4 of its competitors
OneTrust NPS
OneTrust's Net Promoter Score (NPS) is a -15 with 33% Promoters, 19% Passives, and 48% Detractors. Net Promoter Score tracks whether OneTrust's customers would recommend using the product based on a scale of -100 to 100.
OneTrust Overall NPS
| 33% | Promoters |
|---|---|
| 19% | Passives |
| 48% | Detractors |
OneTrust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -11 | Dec 2023 | -11 |
Jan 2024 -12 | Jan 2024 | -12 |
Feb 2024 -13 | Feb 2024 | -13 |
Mar 2024 -13 | Mar 2024 | -13 |
Apr 2024 -14 | Apr 2024 | -14 |
May 2024 -15 | May 2024 | -15 |
Jun 2024 -13 | Jun 2024 | -13 |
Aug 2024 -16 | Aug 2024 | -16 |
Sep 2024 -16 | Sep 2024 | -16 |
Jan 2025 -16 | Jan 2025 | -16 |
Mar 2025 -15 | Mar 2025 | -15 |
Jun 2025 -17 | Jun 2025 | -17 |
How Other Brands Compare
OneTrust is ranked #4 for NPS among its competitors. ServiceNow and BigID come in first and second, with Cohesity coming in at third.
OneTrust |  ServiceNow |  Cohesity |  BigID | |
| Global Ranking | #- | #331 | #- | #- |
| NPS | -15 | 44 | -6 | 9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $115.73B | $1.50B | $500.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneTrust NPS by Gender
Male customers rated OneTrust's NPS 73 points higher than Female customers.
Male
13
OneTrust's NPS was rated 13 by Male customers on Comparably.
43%
Promoters
27%
Passives
30%
Detractors
Female
-60
OneTrust's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
OneTrust NPS by Ethnicity
OneTrust's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Other 0 | Other | 0 |
OneTrust NPS by Age
OneTrust's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
OneTrust NPS by Usage
OneTrust's NPS was rated the highest by customers who have used OneTrust's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -15 | Less than 1 Year | -15 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
OneTrust NPS vs. Competitors
Compared to its competitors, OneTrust's NPS is rated right above RSA, and is preceded by Cohesity.
| COMPANY | NPS Score | |
|---|---|---|
| ServiceNow | 44 |
| BigID | 9 |
 | SAI Global Compliance | N/A |
 | TrustArc | N/A |
| Cohesity | -6 |
| OneTrust | -15 |
 | RSA | -67 |
OneTrust Customer Reviews
Out of the 8 OneTrust customer reviews 3 were positive and 5 were constructive. OneTrust customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
OneTrust Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of OneTrust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OneTrust Customer Loyalty Score by Gender
Male customers rated OneTrust's Customer Loyalty score 21% higher than Female customers.
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Male
67%
Yes
Female
46%
Yes
OneTrust Customer Loyalty Score by Ethnicity
OneTrust's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OneTrust.
64
out of 100
Caucasian
40
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
64
out of 100
Other
OneTrust Customer Loyalty Score by Age
OneTrust's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 70% | 26-30 | 70% |
31-35 33% | 31-35 | 33% |
36-40 100% | 36-40 | 100% |
41-45 55% | 41-45 | 55% |
46-50 46% | 46-50 | 46% |
OneTrust Customer Loyalty Score by Usage
OneTrust's Customer Loyalty score was rated the highest by customers who have used OneTrust's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OneTrust Customer Loyalty Score by Industry
OneTrust's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OneTrust Customer Loyalty vs. Competitors
Compared to its competitors, OneTrust's Customer Loyalty score is rated right above RSA, and is preceded by Cohesity.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ServiceNow | 86% |
| BigID | 69% |
| Cohesity | 66% |
| OneTrust | 64% |
| RSA | 54% |
| SAI Global Compliance | N/A |
| TrustArc | N/A |
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OneTrust Product Quality
3.1/5
OneTrust has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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OneTrust Product Information
OneTrust’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated OneTrust's product the highest. Reviewers from the Tech industry rated OneTrust the lowest at 3.2.
- Website
- http://www.onetrust.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into OneTrust Product Quality
OneTrust's Product Quality score was rated highest by customers who have used OneTrust's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked OneTrust Product Quality the Highest
Ranked OneTrust Product Quality the Lowest
OneTrust Product Quality Score by Gender
Male customers rated OneTrust's Product Quality score 0.3 stars higher than Female customers.
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Male
3.4/5
Female
3.1/5
OneTrust Product Quality Score by Ethnicity
OneTrust's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.6 | Other | 3.6 |
OneTrust Product Quality Score by Age
OneTrust's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.8 | 26-30 | 3.8 |
31-35 2.6 | 31-35 | 2.6 |
36-40 4 | 36-40 | 4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.9 | 46-50 | 2.9 |
OneTrust Product Quality Score by Usage
OneTrust's Product Quality score was rated the highest by customers who have used OneTrust's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OneTrust Product Quality Score by Industry
OneTrust's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OneTrust Product Quality vs. Competitors
Compared to its competitors, OneTrust's Product Quality score is rated right above RSA, and is preceded by Cohesity.
| COMPANY | Product Quality Score | |
|---|---|---|
| ServiceNow | 4.2/5 |
| BigID | 4.2/5 |
| Cohesity | 3.3/5 |
| OneTrust | 3.1/5 |
| RSA | 2.1/5 |
| SAI Global Compliance | N/A |
| TrustArc | N/A |
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OneTrust Pricing
OneTrust ROI & Value For Money
3.2/5
OneTrust has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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OneTrust Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from OneTrust.
Quick Insights into OneTrust ROI
OneTrust's ROI score was rated highest by customers from the Accounting industry, and rated lowest by African American/Black customers.
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Ranked OneTrust ROI the Highest
Ranked OneTrust ROI the Lowest
OneTrust ROI Score by Gender
Male customers rated OneTrust's ROI score 0.4 stars higher than Female customers.
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Male
3.3/5
Female
2.9/5
OneTrust ROI Score by Ethnicity
OneTrust's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.7 | Other | 3.7 |
OneTrust ROI Score by Age
OneTrust's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 2.9 | 41-45 | 2.9 |
46-50 3.1 | 46-50 | 3.1 |
OneTrust ROI Score by Usage
OneTrust's ROI score was rated the highest by customers who have used OneTrust's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OneTrust ROI Score by Industry
OneTrust's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OneTrust Pricing vs. Competitors
Compared to its competitors, OneTrust's ROI score is rated right above RSA, and is preceded by Cohesity.
| COMPANY | Pricing Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| BigID | 3.7/5 |
| Cohesity | 3.5/5 |
| OneTrust | 3.2/5 |
| RSA | 2.2/5 |
| SAI Global Compliance | N/A |
| TrustArc | N/A |
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OneTrust Customer Satisfaction (CSAT)
OneTrust Customer Satisfaction (CSAT) Score
48 / 100
OneTrust has an overall Customer Satisfaction score of 48 rated by its users and customers.
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Very Satisfied
26%
Satisfied
22%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OneTrust Customer Satisfaction
OneTrust's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used OneTrust's products/services for 2 to 5 Years.
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Ranked OneTrust Customer Satisfaction the Highest
Ranked OneTrust Customer Satisfaction the Lowest
OneTrust Customer Satisfaction Score by Gender
Male customers rated OneTrust's Customer Satisfaction score 19 points higher than Female customers.
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59 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 29% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
OneTrust Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OneTrust's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
23%
Satisfied
33%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
22%
CSAT according to Asian or Pacific Islander
OneTrust's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
OneTrust's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
OneTrust Customer Satisfaction Score by Age
OneTrust's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 60% |
OneTrust Customer Satisfaction Score by Usage
OneTrust's Customer Satisfaction score was rated the highest by customers who have used OneTrust's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OneTrust Customer Satisfaction Score by Industry
OneTrust's Customer Satisfaction score was rated 51 points by Tech industry customers.
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"label": "Tech",
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"score": 51,
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}OneTrust Customer Satisfaction vs. Competitors
Compared to its competitors, OneTrust's Customer Satisfaction score is rated right above RSA, and is preceded by Cohesity.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BigID | 84% |
| ServiceNow | 83% |
| Cohesity | 53% |
| OneTrust | 48% |
| RSA | 40% |
| SAI Global Compliance | 0% |
| TrustArc | 0% |
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OneTrust Customer Service
3.2/5
OneTrust has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About OneTrust's Customer Service
Address
1200 Abernathy Rd NE, Atlanta, GA 30328
Website
http://www.onetrust.com/
Phone Number
(844) 900-0472
OneTrust's Social Links
Quick Insights into OneTrust Customer Service
OneTrust's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Female customers.
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Ranked OneTrust Customer Service the Highest
Ranked OneTrust Customer Service the Lowest
OneTrust Customer Service Score by Gender
Male customers rated OneTrust's Customer Service score 1.3 stars higher than Female customers.
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Male
3.2/5
Female
1.9/5
OneTrust Customer Service Score by Ethnicity
OneTrust's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3.7 | Other | 3.7 |
OneTrust Customer Service Score by Age
OneTrust's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 3 | 26-30 | 3 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3 | 46-50 | 3 |
OneTrust Customer Service Score by Usage
OneTrust's Customer Service score was rated the highest by customers who have used OneTrust's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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OneTrust Customer Service Score by Industry
OneTrust's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OneTrust Customer Service vs. Competitors
Compared to its competitors, OneTrust's Customer Service score is rated right above RSA, and is preceded by Cohesity.
| COMPANY | Customer Service Score | |
|---|---|---|
| ServiceNow | 4.1/5 |
| BigID | 3.7/5 |
| Cohesity | 3.4/5 |
| OneTrust | 3.2/5 |
| RSA | 2.2/5 |
| SAI Global Compliance | N/A |
| TrustArc | N/A |
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OneTrust as an Employer
3.9/5
OneTrust has a 3.9/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
OneTrust scored a -15 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of OneTrust would recommend the brand to a friend. ENPS measures how likely OneTrust employees would recommend working at OneTrust to a friend.
Net Promoter Score
-15
NPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 38% | Promoters |
|---|---|
| 20% | Passive |
| 42% | Detractors |
