9
NPS
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Brand Page
BigID
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About BigID's Brand
BigID’s data intelligence platform enables organizations to know their enterprise data and take action for privacy, protection, and perspective. Customers deploy BigID to proactively discover, manage, protect, and get more value from their regulated, sensitive, and personal data across their data landscape.
Brand at a Glance
69%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
BigID CMO
BigID NPS
BigID's Net Promoter Score (NPS) is a 9 with 42% Promoters, 25% Passives, and 33% Detractors. Net Promoter Score tracks whether BigID's customers would recommend using the product based on a scale of -100 to 100.
BigID Overall NPS
| 42% | Promoters |
|---|---|
| 25% | Passives |
| 33% | Detractors |
BigID NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 20 | May 2022 | 20 |
Jul 2022 0 | Jul 2022 | 0 |
Nov 2022 -15 | Nov 2022 | -15 |
Dec 2022 -13 | Dec 2022 | -13 |
Jun 2023 -11 | Jun 2023 | -11 |
Apr 2024 0 | Apr 2024 | 0 |
Jun 2024 0 | Jun 2024 | 0 |
Jul 2025 8 | Jul 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BigID Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of BigID users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BigID Product Quality
4.2/5
BigID has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock BigID's overall Product Quality score rated by its users and customers.
BigID Product Information
BigID’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.bigid.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Enterprise
BigID Pricing
BigID ROI & Value For Money
3.7/5
BigID has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BigID Customer Satisfaction (CSAT)
BigID Customer Satisfaction (CSAT) Score
84 / 100
BigID has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BigID Customer Service
3.7/5
BigID has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About BigID's Customer Service
Address
641 6th Ave 5th Floor, New York City, NY 10011
Website
https://www.bigid.com
Phone Number
(917) 765-5727
BigID's Social Links
BigID as an Employer
4.8/5
BigID has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BigID scored a 9 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of BigID would recommend the brand to a friend. ENPS measures how likely BigID employees would recommend working at BigID to a friend.
Net Promoter Score
9
NPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 90% | Promoters |
|---|---|
| 6% | Passive |
| 4% | Detractors |
