-21
NPS
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SAILPOINT TECHNOLOGIES INC
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About SAILPOINT TECHNOLOGIES INC's Brand
Among its major competitors, SAILPOINT TECHNOLOGIES INC is ranked in 5th place for NPS while Avatier is 1st, and Hitachi is 2nd.Their current market cap is $5.76B
Brand at a Glance
69%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
SAILPOINT TECHNOLOGIES INC Ranking
- #3 / 4 of its competitors
SAILPOINT TECHNOLOGIES INC NPS
SAILPOINT TECHNOLOGIES INC's Net Promoter Score (NPS) is a -21 with 29% Promoters, 21% Passives, and 50% Detractors. Net Promoter Score tracks whether SAILPOINT TECHNOLOGIES INC's customers would recommend using the product based on a scale of -100 to 100.
SAILPOINT TECHNOLOGIES INC Overall NPS
| 29% | Promoters |
|---|---|
| 21% | Passives |
| 50% | Detractors |
SAILPOINT TECHNOLOGIES INC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 66 | Feb 2022 | 66 |
Mar 2022 25 | Mar 2022 | 25 |
Apr 2022 20 | Apr 2022 | 20 |
Jun 2022 34 | Jun 2022 | 34 |
Sep 2022 13 | Sep 2022 | 13 |
Jun 2023 0 | Jun 2023 | 0 |
Jun 2024 -11 | Jun 2024 | -11 |
Oct 2024 -20 | Oct 2024 | -20 |
Dec 2024 -27 | Dec 2024 | -27 |
Feb 2025 -25 | Feb 2025 | -25 |
Jul 2025 -16 | Jul 2025 | -16 |
Apr 2026 -22 | Apr 2026 | -22 |
How Other Brands Compare
SAILPOINT TECHNOLOGIES INC is ranked third for NPS among its competitors. Hitachi and Oracle come in first and second, with SignalFx coming in at #4. Among those competitors, it is the lowest valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAILPOINT TECHNOLOGIES INC Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of SAILPOINT TECHNOLOGIES INC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SAILPOINT TECHNOLOGIES INC Customer Loyalty vs. Competitors
Compared to its competitors, SAILPOINT TECHNOLOGIES INC's Customer Loyalty score is rated right above SignalFx, and is preceded by Oracle.
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SAILPOINT TECHNOLOGIES INC Product Quality
3.7/5
SAILPOINT TECHNOLOGIES INC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SAILPOINT TECHNOLOGIES INC Product Information
SAILPOINT TECHNOLOGIES INC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.sailpoint.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SAILPOINT TECHNOLOGIES INC Product Quality vs. Competitors
Compared to its competitors, SAILPOINT TECHNOLOGIES INC's Product Quality score is rated right above SheerID, and is preceded by Oracle.
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SAILPOINT TECHNOLOGIES INC Pricing
SAILPOINT TECHNOLOGIES INC ROI & Value For Money
3/5
SAILPOINT TECHNOLOGIES INC has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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SAILPOINT TECHNOLOGIES INC Pricing vs. Competitors
Compared to its competitors, SAILPOINT TECHNOLOGIES INC's ROI score is rated right below SignalFx.
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SAILPOINT TECHNOLOGIES INC Customer Satisfaction (CSAT)
SAILPOINT TECHNOLOGIES INC Customer Satisfaction (CSAT) Score
72 / 100
SAILPOINT TECHNOLOGIES INC has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAILPOINT TECHNOLOGIES INC Customer Satisfaction vs. Competitors
Compared to its competitors, SAILPOINT TECHNOLOGIES INC's Customer Satisfaction score is rated right above Oracle, and is preceded by Hitachi.
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SAILPOINT TECHNOLOGIES INC Customer Service
3.4/5
SAILPOINT TECHNOLOGIES INC has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About SAILPOINT TECHNOLOGIES INC's Customer Service
Address
Austin, TX
Website
https://www.sailpoint.com/
SAILPOINT TECHNOLOGIES INC Customer Service vs. Competitors
Compared to its competitors, SAILPOINT TECHNOLOGIES INC's Customer Service score is rated right above SheerID, and is preceded by Oracle.
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SAILPOINT TECHNOLOGIES INC as an Employer
4.5/5
SAILPOINT TECHNOLOGIES INC has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of SAILPOINT TECHNOLOGIES INC
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SAILPOINT TECHNOLOGIES INC scored a -21 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SAILPOINT TECHNOLOGIES INC would recommend the brand to a friend. ENPS measures how likely SAILPOINT TECHNOLOGIES INC employees would recommend working at SAILPOINT TECHNOLOGIES INC to a friend.
Net Promoter Score
-21
NPS Score
| 29% | Promoters |
|---|---|
| 21% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 65% | Promoters |
|---|---|
| 20% | Passive |
| 15% | Detractors |
