-51
NPS
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SignalFx
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About SignalFx's Brand
Real-Time cloud monitoring for infrastructure, microservices, and applications. Among its major competitors, SignalFx is ranked in 10th place for NPS while Splunk is 1st, and CrowdStrike is 2nd.Their current valuation is $27.44B
Brand at a Glance
55%
Customer Loyalty
2.9/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
SignalFx Ranking
- #4 / 4 of its competitors
SignalFx NPS
SignalFx's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether SignalFx's customers would recommend using the product based on a scale of -100 to 100.
SignalFx Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
SignalFx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Sep 2022 -25 | Sep 2022 | -25 |
Jan 2024 -40 | Jan 2024 | -40 |
Mar 2024 -51 | Mar 2024 | -51 |
How Other Brands Compare
SignalFx is ranked #4 for NPS among its competitors. Splunk and Dynatrace come in first and second, with AppDynamics coming in at third. Among those competitors, it is the lowest valued company behind AppDynamics.
SignalFx |  Splunk |  Dynatrace |  AppDynamics | |
| Global Ranking | #- | #458 | #474 | #549 |
| NPS | -51 | 45 | 37 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $27.44B | $22.65B | - | $222.59B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SignalFx NPS vs. Competitors
Compared to its competitors, SignalFx's NPS is rated right below Blue Medora.
| COMPANY | NPS Score | |
|---|---|---|
| Splunk | 45 |
 | CrowdStrike | 42 |
 | New Relic | 42 |
| Dynatrace | 37 |
 | Sumo Logic | 36 |
 | Datadog | 29 |
| AppDynamics | 22 |
 | Cybereason | 16 |
 | Cylance | 0 |
 | Blue Medora | N/A |
| SignalFx | -51 |
SignalFx Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SignalFx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SignalFx Customer Loyalty vs. Competitors
Compared to its competitors, SignalFx's Customer Loyalty score is rated right above Blue Medora, and is preceded by Cybereason.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sumo Logic | 88% |
| Dynatrace | 84% |
| Splunk | 83% |
| AppDynamics | 80% |
| CrowdStrike | 79% |
| New Relic | 78% |
| Datadog | 78% |
| Cylance | 70% |
| Cybereason | 64% |
| SignalFx | 55% |
| Blue Medora | N/A |
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SignalFx Product Quality
2.9/5
SignalFx has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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SignalFx Product Information
SignalFx’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://signalfx.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
SignalFx Product Quality vs. Competitors
Compared to its competitors, SignalFx's Product Quality score is rated right above Blue Medora, and is preceded by Cylance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dynatrace | 4.4/5 |
| Splunk | 4.2/5 |
| Sumo Logic | 4.2/5 |
| Datadog | 4.1/5 |
| CrowdStrike | 4.1/5 |
| New Relic | 4.1/5 |
| AppDynamics | 4/5 |
| Cybereason | 3.9/5 |
| Cylance | 3.3/5 |
| SignalFx | 2.9/5 |
| Blue Medora | N/A |
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SignalFx Pricing
SignalFx ROI & Value For Money
3.1/5
SignalFx has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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SignalFx Pricing vs. Competitors
Compared to its competitors, SignalFx's ROI score is rated right above Blue Medora, and is preceded by Cylance.
| COMPANY | Pricing Score | |
|---|---|---|
| Dynatrace | 4.3/5 |
| Sumo Logic | 4.1/5 |
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| AppDynamics | 4/5 |
| CrowdStrike | 3.9/5 |
| New Relic | 3.8/5 |
| Cybereason | 3.8/5 |
| Cylance | 3.5/5 |
| SignalFx | 3.1/5 |
| Blue Medora | N/A |
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SignalFx Customer Satisfaction (CSAT)
SignalFx Customer Satisfaction (CSAT) Score
33 / 100
SignalFx has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SignalFx Customer Satisfaction vs. Competitors
Compared to its competitors, SignalFx's Customer Satisfaction score is rated right above Cylance, and is preceded by AppDynamics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| New Relic | 87% |
| CrowdStrike | 83% |
| Sumo Logic | 81% |
| Splunk | 78% |
| Cybereason | 76% |
| Dynatrace | 75% |
| Datadog | 74% |
| AppDynamics | 74% |
| SignalFx | 33% |
| Cylance | 31% |
| Blue Medora | 0% |
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SignalFx Customer Service
3/5
SignalFx has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About SignalFx's Customer Service
Address
60 E. 3rd Avenue, Suite 400, San Mateo, CA 94401
Website
http://signalfx.com
Phone Number
4085065018
SignalFx Customer Service vs. Competitors
Compared to its competitors, SignalFx's Customer Service score is rated right above Blue Medora, and is preceded by Cylance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dynatrace | 4.2/5 |
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| CrowdStrike | 4/5 |
| Sumo Logic | 4/5 |
| New Relic | 3.9/5 |
| Cybereason | 3.8/5 |
| AppDynamics | 3.7/5 |
| Cylance | 3.5/5 |
| SignalFx | 3/5 |
| Blue Medora | N/A |
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SignalFx as an Employer
4.2/5
SignalFx has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SignalFx scored a -51 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of SignalFx would recommend the brand to a friend. ENPS measures how likely SignalFx employees would recommend working at SignalFx to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
