36
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sumo Logic
Marketing or Exec? Claim Your Free Account
About Sumo Logic's Brand
Among its major competitors, Sumo Logic is ranked in 2nd place for NPS while Splunk is 1st, and Datadog is 3rd.Their current valuation is $1.20B
Brand at a Glance
88%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Sumo Logic Ranking
- #2 / 4 of its competitors
Sumo Logic NPS
Sumo Logic's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Sumo Logic's customers would recommend using the product based on a scale of -100 to 100.
Sumo Logic Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Sumo Logic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 32 | Jul 2022 | 32 |
Aug 2022 31 | Aug 2022 | 31 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 34 | Oct 2022 | 34 |
Nov 2022 30 | Nov 2022 | 30 |
Sep 2023 30 | Sep 2023 | 30 |
Nov 2023 29 | Nov 2023 | 29 |
Feb 2024 31 | Feb 2024 | 31 |
May 2024 32 | May 2024 | 32 |
Aug 2024 34 | Aug 2024 | 34 |
Jun 2025 35 | Jun 2025 | 35 |
Jul 2025 35 | Jul 2025 | 35 |
How Other Brands Compare
Sumo Logic is ranked second for NPS among its competitors. Splunk and Datadog come in first and third, with Maana coming in at #4. Among those competitors, it is the third most valued company behind Splunk.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sumo Logic NPS by Gender
Sumo Logic's NPS was rated 75 by Male customers on Comparably.
Male
75
Sumo Logic's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Sumo Logic's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sumo Logic NPS by Usage
Sumo Logic's NPS was rated the highest by customers who have used Sumo Logic's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Sumo Logic NPS vs. Competitors
Compared to its competitors, Sumo Logic's NPS is rated right above Datadog, and is preceded by Splunk.
| COMPANY | NPS Score | |
|---|---|---|
 | Splunk | 45 |
| Sumo Logic | 36 |
 | Datadog | 29 |
 | Onica | N/A |
 | Maana | N/A |
Sumo Logic Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Sumo Logic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sumo Logic Customer Loyalty Score by Gender
Sumo Logic's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sumo Logic.
Male
100%
Yes
Female
N/A
Yes
Sumo Logic Customer Loyalty Score by Industry
Sumo Logic's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sumo Logic Customer Loyalty vs. Competitors
Compared to its competitors, Sumo Logic's Customer Loyalty score is rated right above Splunk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sumo Logic | 88% |
| Splunk | 83% |
| Datadog | 78% |
| Onica | N/A |
| Maana | N/A |
Unlock Sumo Logic Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sumo Logic Customer Loyalty vs. Competitors data and gain insights into your customers today.
Sumo Logic Product Quality
4.2/5
Sumo Logic has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sumo Logic's overall Product Quality score rated by its users and customers.
Sumo Logic Product Information
Sumo Logic serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Sumo Logic supports Web devices and offers products for medium and large sized businesses.
Sumo Logic’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sumo Logic's product the highest.
- Website
- http://www.sumologic.com
- Company Size
- 201-500 Employees
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Statistical Analysis Software
Log Management Software
Big Data Software
Cloud Security Software
Cloud Integration Software
Webinars Software
DevOps Software
SIEM Software
IoT Software
Quick Insights into Sumo Logic Product Quality
Sumo Logic's Product Quality score was rated highest by customers who have used Sumo Logic's products/services for 2 to 5 Years, and rated lowest by customers who have used Sumo Logic's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Sumo Logic's Product Quality.
Ranked Sumo Logic Product Quality the Highest
Ranked Sumo Logic Product Quality the Lowest
Sumo Logic Product Quality Score by Gender
Sumo Logic's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sumo Logic.
Male
4.4/5
Female
N/A
Sumo Logic Product Quality Score by Usage
Sumo Logic's Product Quality score was rated the highest by customers who have used Sumo Logic's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sumo Logic Product Quality Score by Industry
Sumo Logic's Product Quality score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sumo Logic Product Quality vs. Competitors
Compared to its competitors, Sumo Logic's Product Quality score is rated right above Datadog, and is preceded by Splunk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| Sumo Logic | 4.2/5 |
| Datadog | 4.1/5 |
| Onica | N/A |
| Maana | N/A |
Unlock Sumo Logic Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sumo Logic Product Quality vs. Competitors data and gain insights into your customers today.
Sumo Logic Pricing
Sumo Logic ROI & Value For Money
4.1/5
Sumo Logic has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sumo Logic's overall ROI score rated by its users and customers.
Sumo Logic Pricing Plans
Sumo Logic has a pricing structure that accommodates medium and large businesses. Starting from $270/month, Sumo Logic uses a subscription model and offers the following: Sumo Logic Professional - $270/month ($90/GB, 3 GB minimum) and Sumo Logic Enterprise - $450/month ($150/GB, 3 GB minimum).
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Sumo Logic?
Medium Businesses
Large Enterprises
Quick Insights into Sumo Logic ROI
Sumo Logic's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sumo Logic's ROI score.
Ranked Sumo Logic ROI the Highest
Sumo Logic ROI Score by Gender
Sumo Logic's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sumo Logic.
Male
4.5/5
Female
N/A
Sumo Logic ROI Score by Industry
Sumo Logic's ROI score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sumo Logic Pricing vs. Competitors
Compared to its competitors, Sumo Logic's ROI score is rated right above Splunk.
| COMPANY | Pricing Score | |
|---|---|---|
| Sumo Logic | 4.1/5 |
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| Onica | N/A |
| Maana | N/A |
Unlock Sumo Logic ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sumo Logic ROI vs. Competitors data and gain insights into your customers today.
Sumo Logic Customer Satisfaction (CSAT)
Sumo Logic Customer Satisfaction (CSAT) Score
81 / 100
Sumo Logic has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sumo Logic Customer Satisfaction
Sumo Logic's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sumo Logic's Customer Satisfaction.
Ranked Sumo Logic Customer Satisfaction the Highest
Sumo Logic Customer Satisfaction Score by Gender
Sumo Logic's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sumo Logic.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sumo Logic Customer Satisfaction Score by Industry
Sumo Logic's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sumo Logic Customer Satisfaction Score by Industry",
"text": "Sumo Logic's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Sumo Logic's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Sumo Logic Customer Satisfaction vs. Competitors
Compared to its competitors, Sumo Logic's Customer Satisfaction score is rated right above Splunk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sumo Logic | 81% |
| Splunk | 78% |
| Datadog | 74% |
| Onica | 0% |
| Maana | 0% |
Unlock Sumo Logic Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sumo Logic Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Sumo Logic Customer Service
4/5
Sumo Logic has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sumo Logic's overall Customer Service score rated by its users and customers.
About Sumo Logic's Customer Service
Address
305 Main St,
Website
http://www.sumologic.com
Phone Number
(650) 810-8700
Quick Insights into Sumo Logic Customer Service
Sumo Logic's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Sumo Logic's Customer Service score.
Ranked Sumo Logic Customer Service the Highest
Sumo Logic Customer Service Score by Gender
Sumo Logic's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sumo Logic.
Male
4.5/5
Female
N/A
Sumo Logic Customer Service Score by Industry
Sumo Logic's Customer Service score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sumo Logic Customer Service vs. Competitors
Compared to its competitors, Sumo Logic's Customer Service score is rated right above Onica, and is preceded by Datadog.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Datadog | 4.1/5 |
| Sumo Logic | 4/5 |
| Onica | N/A |
| Maana | N/A |
Unlock Sumo Logic Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sumo Logic Customer Service vs. Competitors data and gain insights into your customers today.
Sumo Logic as an Employer
4.1/5
Sumo Logic has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Sumo Logic scored a 36 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Sumo Logic would recommend the brand to a friend. ENPS measures how likely Sumo Logic employees would recommend working at Sumo Logic to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
