-9
NPS
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Brand Page
SheerID
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About SheerID's Brand
B2B eligibility verification platform used by the world’s biggest brands to prevent promotions fraud.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
SheerID NPS
SheerID's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether SheerID's customers would recommend using the product based on a scale of -100 to 100.
SheerID Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
SheerID NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 33 | Feb 2021 | 33 |
Jul 2021 50 | Jul 2021 | 50 |
Sep 2021 40 | Sep 2021 | 40 |
Nov 2021 49 | Nov 2021 | 49 |
Jan 2022 29 | Jan 2022 | 29 |
Nov 2022 25 | Nov 2022 | 25 |
Jul 2023 11 | Jul 2023 | 11 |
Jan 2025 0 | Jan 2025 | 0 |
Mar 2026 -9 | Mar 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SheerID Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of SheerID users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SheerID Product Quality
3.2/5
SheerID has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SheerID's overall Product Quality score rated by its users and customers.
SheerID Product Information
SheerID serves markets in the United States and Canada. SheerID supports Web devices and offers products for medium and large sized businesses.
SheerID’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.sheerid.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
Languages Supported
English
Product Type
Shopping Cart Software
SheerID Pricing
SheerID ROI & Value For Money
3.1/5
SheerID has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SheerID's overall ROI score rated by its users and customers.
SheerID Pricing Plans
SheerID has a pricing structure that accommodates medium and large businesses.
Who Uses SheerID?
Medium Businesses
Large Enterprises
SheerID Customer Satisfaction (CSAT)
SheerID Customer Satisfaction (CSAT) Score
60 / 100
SheerID has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SheerID Customer Service
3.1/5
SheerID has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock SheerID's overall Customer Service score rated by its users and customers.
About SheerID's Customer Service
Address
620 SW 5th Ave Ste 400, Portland, OR 97204
Website
http://www.sheerid.com
Phone Number
406-646-6095
SheerID as an Employer
4.7/5
SheerID has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SheerID scored a -9 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of SheerID would recommend the brand to a friend. ENPS measures how likely SheerID employees would recommend working at SheerID to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
