100
NPS
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Backblaze
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About Backblaze's Brand
We launched Backblaze 15 years ago because we understood the value of data, and recognized that protecting and using it was too complex and too expensive. Today, the Backblaze Storage Cloud provides a foundational platform around the world for a broad community of developers, IT generalists, entrepreneurs, and individuals who seek the easy, affordable, trusted solutions we provide.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Backblaze NPS
Backblaze's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Backblaze's customers would recommend using the product based on a scale of -100 to 100.
Backblaze Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Backblaze NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Backblaze Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Backblaze users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Backblaze Product Quality
3.7/5
Backblaze has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Backblaze's overall Product Quality score rated by its users and customers.
Backblaze Product Information
Backblaze’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.backblaze.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Backblaze Pricing
Backblaze ROI & Value For Money
3.5/5
Backblaze has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Backblaze Customer Satisfaction (CSAT)
Backblaze Customer Satisfaction (CSAT) Score
100 / 100
Backblaze has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Backblaze Customer Service
3.5/5
Backblaze has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Backblaze's overall Customer Service score rated by its users and customers.
About Backblaze's Customer Service
Address
500 Ben Franklin Ct, San Mateo, CA 94401
Website
http://www.backblaze.com
Phone Number
(650) 352-3738
Backblaze's Social Links
Backblaze as an Employer
4.8/5
Backblaze has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Backblaze scored a 100 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Backblaze would recommend the brand to a friend. ENPS measures how likely Backblaze employees would recommend working at Backblaze to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 93% | Promoters |
|---|---|
| 3% | Passive |
| 4% | Detractors |
