25
NPS
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Code42
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About Code42 Brand
As a leading provider of global information security solutions, Code42 secures the ideas of more than 50,000 organizations worldwide. Among its major competitors, Code42 is ranked in 4th place for NPS while Microsoft is 1st, and Varonis Systems is 2nd.Their current valuation is $255.00M
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.2/5
Customer Service
Code42 CMO
Code42 Ranking
- #4 / 4 of its competitors
Code42 NPS
Code42's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Code42's customers would recommend using the product based on a scale of -100 to 100.
Code42 Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Code42 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
May 2021 -33 | May 2021 | -33 |
Sep 2021 -25 | Sep 2021 | -25 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 0 | Dec 2021 | 0 |
May 2022 13 | May 2022 | 13 |
Jul 2022 25 | Jul 2022 | 25 |
How Other Brands Compare
Code42 is ranked #4 for NPS among its competitors. Microsoft and Varonis Systems come in first and second, with Proofpoint coming in at third. Among those competitors, it is the lowest valued company behind Microsoft.
Code42 |  Microsoft |  Proofpoint |  Varonis Systems | |
| Global Ranking | #- | #22 | #- | #- |
| NPS | 25 | 38 | 25 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $255.00M | $1.91T | $7.22B | $2.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Code42 NPS vs. Competitors
Compared to its competitors, Code42's NPS is rated right above Arctic Wolf Networks, and is preceded by Proofpoint.
| COMPANY | NPS Score | |
|---|---|---|
| Microsoft | 38 |
| Varonis Systems | 35 |
| Proofpoint | 25 |
| Code42 | 25 |
 | Arctic Wolf Networks | 0 |
 | Dtex Systems | N/A |
Code42 Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Code42 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Code42 Customer Loyalty vs. Competitors
Compared to its competitors, Code42's Customer Loyalty score is rated right above Proofpoint, and is preceded by Varonis Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arctic Wolf Networks | 100% |
| Microsoft | 84% |
| Varonis Systems | 80% |
| Code42 | 79% |
| Proofpoint | 76% |
| Dtex Systems | N/A |
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Code42 Product Quality
4.1/5
Code42 has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Code42 Product Information
Code42’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.code42.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
SaaS
Code42 Product Quality vs. Competitors
Compared to its competitors, Code42's Product Quality score is rated right above Microsoft.
| COMPANY | Product Quality Score | |
|---|---|---|
| Code42 | 4.1/5 |
| Microsoft | 4.1/5 |
| Varonis Systems | 3.6/5 |
| Arctic Wolf Networks | 3.2/5 |
| Proofpoint | 3.1/5 |
| Dtex Systems | N/A |
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Code42 Pricing
Code42 ROI & Value For Money
3.8/5
Code42 has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Code42 Pricing vs. Competitors
Compared to its competitors, Code42's ROI score is rated right above Proofpoint, and is preceded by Varonis Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| Arctic Wolf Networks | 5/5 |
| Microsoft | 4/5 |
| Varonis Systems | 3.9/5 |
| Code42 | 3.8/5 |
| Proofpoint | 3.5/5 |
| Dtex Systems | N/A |
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Code42 Customer Satisfaction (CSAT)
Code42 Customer Satisfaction (CSAT) Score
80 / 100
Code42 has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Code42 Customer Satisfaction vs. Competitors
Compared to its competitors, Code42's Customer Satisfaction score is rated right above Varonis Systems, and is preceded by Microsoft.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Microsoft | 80% |
| Code42 | 80% |
| Varonis Systems | 72% |
| Proofpoint | 60% |
| Arctic Wolf Networks | 50% |
| Dtex Systems | 0% |
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Code42 Customer Service
3.2/5
Code42 has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Code42's Customer Service
Address
100 Washington Avenue South, Suite 2000, Minneapolis, MN 55401
Website
http://www.code42.com/
Phone Number
(612) 333-4242
Code42's Social Links
Code42 Customer Service vs. Competitors
Compared to its competitors, Code42's Customer Service score is rated right above Dtex Systems, and is preceded by Proofpoint.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arctic Wolf Networks | 4.5/5 |
| Microsoft | 4/5 |
| Varonis Systems | 3.8/5 |
| Proofpoint | 3.6/5 |
| Code42 | 3.2/5 |
| Dtex Systems | N/A |
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Code42 as an Employer
4.7/5
Code42 has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Code42 scored a 25 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Code42 would recommend the brand to a friend. ENPS measures how likely Code42 employees would recommend working at Code42 to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
