25
NPS
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Proofpoint
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About Proofpoint's Brand
Proofpoint helps organizations protect their people. Our integrated suite of cloud-based solutions helps mitigate targeted threats to make their users more resilient against cyber attacks. Among its major competitors, Proofpoint is ranked in 3rd place for NPS while Barracuda Networks is 1st, and Qualys is 2nd. Overall, Proofpoint has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $7.22B
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Proofpoint Ranking
- #2 / 4 of its competitors
Proofpoint NPS
Proofpoint's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Proofpoint's customers would recommend using the product based on a scale of -100 to 100.
Proofpoint Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
Proofpoint NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 28 | Jul 2022 | 28 |
Sep 2022 27 | Sep 2022 | 27 |
Oct 2022 20 | Oct 2022 | 20 |
Feb 2023 25 | Feb 2023 | 25 |
Dec 2023 29 | Dec 2023 | 29 |
Feb 2024 22 | Feb 2024 | 22 |
Jul 2024 18 | Jul 2024 | 18 |
Aug 2024 21 | Aug 2024 | 21 |
Sep 2024 24 | Sep 2024 | 24 |
Dec 2024 26 | Dec 2024 | 26 |
Jan 2025 22 | Jan 2025 | 22 |
Nov 2025 25 | Nov 2025 | 25 |
How Other Brands Compare
Proofpoint is ranked second for NPS among its competitors. Qualys and McAfee come in first and third, with Pindrop coming in at #4. Among those competitors, it is the second most valued company behind McAfee.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Proofpoint NPS by Gender
Proofpoint's NPS was rated 0 by Male customers on Comparably.
Male
0
Proofpoint's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Proofpoint's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Proofpoint NPS by Ethnicity
Proofpoint's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Proofpoint NPS vs. Competitors
Compared to its competitors, Proofpoint's NPS is rated right above McAfee, and is preceded by Qualys.
| COMPANY | NPS Score | |
|---|---|---|
 | Barracuda Networks | 56 |
 | Qualys | 47 |
| Proofpoint | 25 |
 | McAfee | 7 |
 | Sonian | N/A |
 | Pindrop | -100 |
 | Valimail | -100 |
Proofpoint Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Proofpoint users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Proofpoint Customer Loyalty Score by Gender
Proofpoint's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Proofpoint Customer Loyalty Score by Ethnicity
Proofpoint's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Proofpoint.
70
out of 100
Caucasian
Proofpoint Customer Loyalty vs. Competitors
Compared to its competitors, Proofpoint's Customer Loyalty score is rated right above Barracuda Networks, and is preceded by Qualys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pindrop | 100% |
| Valimail | 100% |
| McAfee | 83% |
| Qualys | 78% |
| Proofpoint | 76% |
| Barracuda Networks | 74% |
| Sonian | N/A |
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Proofpoint Product Quality
3.1/5
Proofpoint has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Proofpoint Product Information
Proofpoint’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.proofpoint.com
- Company Size
- 1,001-5,000 Employees
Industry
Information Services
Tech
Enterprise
SaaS
Quick Insights into Proofpoint Product Quality
Proofpoint's Product Quality score was rated highest by Male customers.
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Ranked Proofpoint Product Quality the Highest
Proofpoint Product Quality Score by Gender
Proofpoint's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Proofpoint Product Quality Score by Ethnicity
Proofpoint's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Proofpoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Proofpoint Product Quality vs. Competitors
Compared to its competitors, Proofpoint's Product Quality score is rated right above Pindrop, and is preceded by Qualys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barracuda Networks | 4.7/5 |
| Valimail | 4/5 |
| McAfee | 3.8/5 |
| Qualys | 3.5/5 |
| Proofpoint | 3.1/5 |
| Pindrop | 2.2/5 |
| Sonian | N/A |
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VS
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Proofpoint Pricing
Proofpoint ROI & Value For Money
3.5/5
Proofpoint has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Proofpoint ROI
Proofpoint's ROI score was rated highest by Male customers.
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Ranked Proofpoint ROI the Highest
Proofpoint ROI Score by Gender
Proofpoint's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Proofpoint.
Male
3/5
Female
N/A
Proofpoint ROI Score by Ethnicity
Proofpoint's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Proofpoint.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Proofpoint Pricing vs. Competitors
Compared to its competitors, Proofpoint's ROI score is rated right above Pindrop, and is preceded by McAfee.
| COMPANY | Pricing Score | |
|---|---|---|
| Valimail | 5/5 |
| Barracuda Networks | 4.2/5 |
| Qualys | 4/5 |
| McAfee | 3.5/5 |
| Proofpoint | 3.5/5 |
| Pindrop | 1.7/5 |
| Sonian | N/A |
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Proofpoint Customer Satisfaction (CSAT)
Proofpoint Customer Satisfaction (CSAT) Score
60 / 100
Proofpoint has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Proofpoint Customer Satisfaction
Proofpoint's Customer Satisfaction score was rated highest by Male customers.
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Ranked Proofpoint Customer Satisfaction the Highest
Proofpoint Customer Satisfaction Score by Gender
Proofpoint's Customer Satisfaction score was rated 66 by Male customers on Comparably.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Proofpoint Customer Satisfaction vs. Competitors
Compared to its competitors, Proofpoint's Customer Satisfaction score is rated right above McAfee, and is preceded by Qualys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barracuda Networks | 100% |
| Valimail | 100% |
| Qualys | 90% |
| Proofpoint | 60% |
| McAfee | 58% |
| Pindrop | 50% |
| Sonian | 0% |
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Proofpoint Customer Service
3.6/5
Proofpoint has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Proofpoint's Customer Service
Address
925 W Maude Ave, Sunnyvale, CA 94085
Website
http://www.proofpoint.com
Phone Number
+1-408-517-4710
Proofpoint's Social Links
Quick Insights into Proofpoint Customer Service
Proofpoint's Customer Service score was rated highest by Male customers.
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Ranked Proofpoint Customer Service the Highest
Proofpoint Customer Service Score by Gender
Proofpoint's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Proofpoint Customer Service Score by Ethnicity
Proofpoint's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Proofpoint.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Proofpoint Customer Service vs. Competitors
Compared to its competitors, Proofpoint's Customer Service score is rated right above Sonian, and is preceded by Qualys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Valimail | 5/5 |
| Barracuda Networks | 4/5 |
| Pindrop | 3.7/5 |
| McAfee | 3.6/5 |
| Qualys | 3.6/5 |
| Proofpoint | 3.6/5 |
| Sonian | N/A |
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Proofpoint as an Employer
4.9/5
Proofpoint has a 4.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Proofpoint scored a 25 for Net Promoter Score and a 78 for Employee Net Promoter Score. NPS gauges how likely a customer of Proofpoint would recommend the brand to a friend. ENPS measures how likely Proofpoint employees would recommend working at Proofpoint to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
78
eNPS Score
| 83% | Promoters |
|---|---|
| 12% | Passive |
| 5% | Detractors |
