-100
NPS
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Brand Page
Pindrop
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About Pindrop's Brand
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Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
3.7/5
Customer Service
Pindrop CMO
Pindrop NPS
Pindrop's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Pindrop's customers would recommend using the product based on a scale of -100 to 100.
Pindrop Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Pindrop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pindrop Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pindrop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pindrop Product Quality
2.2/5
Pindrop has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pindrop's overall Product Quality score rated by its users and customers.
Pindrop Product Information
Pindrop’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://pindropapp.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Mobile App
Pindrop Pricing
Pindrop ROI & Value For Money
1.7/5
Pindrop has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pindrop's overall ROI score rated by its users and customers.
Pindrop Customer Satisfaction (CSAT)
Pindrop Customer Satisfaction (CSAT) Score
50 / 100
Pindrop has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pindrop Customer Service
3.7/5
Pindrop has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pindrop's overall Customer Service score rated by its users and customers.
About Pindrop's Customer Service
Address
c/o Caffeinehit, Ltd 54 Rivington Street,
Website
http://pindropapp.com
Phone Number
+44 (0)207 729 2255
Pindrop as an Employer
4.5/5
Pindrop has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pindrop scored a -100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Pindrop would recommend the brand to a friend. ENPS measures how likely Pindrop employees would recommend working at Pindrop to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
