47
NPS
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Qualys
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About Qualys' Brand
Qualys is the pioneer and leading provider of information security and compliance cloud solutions. Among its major competitors, Qualys is ranked in 1st place for NPS while Rapid7 is 2nd, and Proofpoint is 3rd. Overall, Qualys has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.49B
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
3.6/5
Customer Service
Qualys Ranking
- #1 / 4 of its competitors
Qualys NPS
Qualys's Net Promoter Score (NPS) is a 47 with 62% Promoters, 23% Passives, and 15% Detractors. Net Promoter Score tracks whether Qualys's customers would recommend using the product based on a scale of -100 to 100.
Qualys Overall NPS
| 62% | Promoters |
|---|---|
| 23% | Passives |
| 15% | Detractors |
Qualys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2022 75 | Apr 2022 | 75 |
Oct 2022 80 | Oct 2022 | 80 |
May 2023 50 | May 2023 | 50 |
Jan 2024 55 | Jan 2024 | 55 |
May 2024 40 | May 2024 | 40 |
Jun 2024 45 | Jun 2024 | 45 |
Aug 2024 49 | Aug 2024 | 49 |
Oct 2024 46 | Oct 2024 | 46 |
How Other Brands Compare
Qualys is ranked first for NPS among its competitors. Rapid7 and Proofpoint come in second and third, with McAfee coming in at #4. Among those competitors, it is the third most valued company behind McAfee.
Qualys |  McAfee |  Rapid7 |  Proofpoint | |
| Global Ranking | #- | #503 | #542 | #- |
| NPS | 47 | 7 | 45 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $4.49B | $31.96B | $3.93B | $7.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qualys NPS by Gender
Qualys's NPS was rated 25 by Male customers on Comparably.
Male
25
Qualys's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Qualys's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Qualys NPS by Ethnicity
Qualys's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Qualys NPS vs. Competitors
Compared to its competitors, Qualys's NPS is rated right above Rapid7.
| COMPANY | NPS Score | |
|---|---|---|
| Qualys | 47 |
| Rapid7 | 45 |
| Proofpoint | 25 |
 | Coalfire | 14 |
| McAfee | 7 |
 | PerformLine | N/A |
 | Tripwire | N/A |
 | RedLock | N/A |
Qualys Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Qualys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Qualys Customer Loyalty Score by Gender
Qualys's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Qualys.
Male
78%
Yes
Female
N/A
Yes
Qualys Customer Loyalty Score by Ethnicity
Qualys's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Qualys.
70
out of 100
Asian or Pacific Islander
Qualys Customer Loyalty vs. Competitors
Compared to its competitors, Qualys's Customer Loyalty score is rated right above Proofpoint, and is preceded by Rapid7.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McAfee | 83% |
| Rapid7 | 82% |
| Qualys | 78% |
| Proofpoint | 76% |
| Coalfire | 42% |
| PerformLine | N/A |
| Tripwire | N/A |
| RedLock | N/A |
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Qualys Product Quality
3.5/5
Qualys has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Qualys Product Information
Qualys’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.qualys.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Quick Insights into Qualys Product Quality
Qualys's Product Quality score was rated highest by Male customers.
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Ranked Qualys Product Quality the Highest
Qualys Product Quality Score by Gender
Qualys's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Qualys.
Male
3.6/5
Female
N/A
Qualys Product Quality Score by Ethnicity
Qualys's Product Quality score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Qualys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Qualys Product Quality vs. Competitors
Compared to its competitors, Qualys's Product Quality score is rated right above Proofpoint, and is preceded by Coalfire.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rapid7 | 3.8/5 |
| McAfee | 3.8/5 |
| Coalfire | 3.6/5 |
| Qualys | 3.5/5 |
| Proofpoint | 3.1/5 |
| PerformLine | N/A |
| Tripwire | N/A |
| RedLock | N/A |
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Qualys Pricing
Qualys ROI & Value For Money
4/5
Qualys has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Qualys ROI
Qualys's ROI score was rated highest by Male customers.
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Ranked Qualys ROI the Highest
Qualys ROI Score by Gender
Qualys's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Qualys.
Male
3.6/5
Female
N/A
Qualys ROI Score by Ethnicity
Qualys's ROI score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Qualys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Qualys Pricing vs. Competitors
Compared to its competitors, Qualys's ROI score is rated right above Rapid7.
| COMPANY | Pricing Score | |
|---|---|---|
| Qualys | 4/5 |
| Rapid7 | 3.9/5 |
| Coalfire | 3.6/5 |
| McAfee | 3.5/5 |
| Proofpoint | 3.5/5 |
| PerformLine | N/A |
| Tripwire | N/A |
| RedLock | N/A |
Unlock Qualys ROI vs. Competitors Data
VS
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Qualys Customer Satisfaction (CSAT)
Qualys Customer Satisfaction (CSAT) Score
90 / 100
Qualys has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Qualys Customer Satisfaction vs. Competitors
Compared to its competitors, Qualys's Customer Satisfaction score is rated right above Coalfire, and is preceded by Rapid7.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rapid7 | 100% |
| Qualys | 90% |
| Coalfire | 75% |
| Proofpoint | 60% |
| McAfee | 58% |
| PerformLine | 0% |
| Tripwire | 0% |
| RedLock | 0% |
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Qualys Customer Service
3.6/5
Qualys has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Qualys's Customer Service
Address
1600 Bridge Parkway, Redwood City, CA 94065
Website
https://www.qualys.com
Phone Number
1(800) 745-4355
Quick Insights into Qualys Customer Service
Qualys's Customer Service score was rated highest by Male customers.
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Ranked Qualys Customer Service the Highest
Qualys Customer Service Score by Gender
Qualys's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Qualys.
Male
3.5/5
Female
N/A
Qualys Customer Service Score by Ethnicity
Qualys's Customer Service score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Qualys.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Qualys Customer Service vs. Competitors
Compared to its competitors, Qualys's Customer Service score is rated right above Proofpoint, and is preceded by McAfee.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rapid7 | 3.6/5 |
| Coalfire | 3.6/5 |
| McAfee | 3.6/5 |
| Qualys | 3.6/5 |
| Proofpoint | 3.6/5 |
| PerformLine | N/A |
| Tripwire | N/A |
| RedLock | N/A |
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Qualys as an Employer
2.5/5
Qualys has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Qualys scored a 47 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Qualys would recommend the brand to a friend. ENPS measures how likely Qualys employees would recommend working at Qualys to a friend.
Net Promoter Score
47
NPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 37% | Promoters |
|---|---|
| 10% | Passive |
| 53% | Detractors |
