14
NPS
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Coalfire
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About Coalfire's Brand
Coalfire provides risk assessments, testing and implementation security solutions for technology-related businesses.
Brand at a Glance
42%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Coalfire CMO
Patrick Kehoe
Patrick Kehoe serves as the Chief Marketing and Strategy Officer (CMO) of Coalfire. Patrick started at Coalfire in May of 2016. Patrick currently resides in Washington D.C. Metro Area.
Coalfire NPS
Coalfire's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Coalfire's customers would recommend using the product based on a scale of -100 to 100.
Coalfire Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Coalfire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Jun 2021 -100 | Jun 2021 | -100 |
Oct 2023 -33 | Oct 2023 | -33 |
Mar 2024 -50 | Mar 2024 | -50 |
Jan 2025 -20 | Jan 2025 | -20 |
Oct 2025 15 | Oct 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Coalfire Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of Coalfire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Coalfire Product Quality
3.6/5
Coalfire has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Coalfire Product Information
Coalfire’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.coalfire.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Coalfire Pricing
Coalfire ROI & Value For Money
3.6/5
Coalfire has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Coalfire Customer Satisfaction (CSAT)
Coalfire Customer Satisfaction (CSAT) Score
75 / 100
Coalfire has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Coalfire Customer Service
3.6/5
Coalfire has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Coalfire's Customer Service
Address
11000 Westmoor Circle, Suite 450 80021, Westminster, CO 80021
Website
http://www.coalfire.com
Phone Number
3035546333
Coalfire's Social Links
Coalfire as an Employer
4.5/5
Coalfire has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Coalfire scored a 14 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Coalfire would recommend the brand to a friend. ENPS measures how likely Coalfire employees would recommend working at Coalfire to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
