37
NPS
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Acronis
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About Acronis' Brand
Acronis delivers cyber protection for data, applications, and systems through award-winning technologies. Get #CyberFit
Brand at a Glance
70%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Acronis CMO
Acronis NPS
Acronis's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Acronis's customers would recommend using the product based on a scale of -100 to 100.
Acronis Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Acronis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 41 | Jul 2022 | 41 |
Aug 2022 41 | Aug 2022 | 41 |
Sep 2022 43 | Sep 2022 | 43 |
Jan 2023 40 | Jan 2023 | 40 |
Jul 2023 42 | Jul 2023 | 42 |
Sep 2023 39 | Sep 2023 | 39 |
Dec 2023 39 | Dec 2023 | 39 |
Jan 2024 38 | Jan 2024 | 38 |
Feb 2024 38 | Feb 2024 | 38 |
Jan 2025 36 | Jan 2025 | 36 |
Feb 2025 37 | Feb 2025 | 37 |
Nov 2025 37 | Nov 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Acronis NPS by Gender
Acronis's NPS was rated 0 by Male customers on Comparably.
Male
0
Acronis's NPS was rated by Male customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Female
N/A
Acronis's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Acronis NPS by Ethnicity
Acronis's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Acronis NPS by Usage
Acronis's NPS was rated the highest by customers who have used Acronis's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 52 | 2 to 5 Years | 52 |
Acronis Customer Reviews
Out of the 3 Acronis customer reviews 3 were positive and 0 were constructive. Acronis customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Acronis Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Acronis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Acronis Customer Loyalty Score by Gender
Acronis's Customer Loyalty score was rated 67 by Male customers on Comparably.
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Male
67%
Yes
Female
N/A
Yes
Acronis Customer Loyalty Score by Ethnicity
Acronis's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Acronis.
40
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Acronis Customer Loyalty Score by Usage
Acronis's Customer Loyalty score was rated the highest by customers who have used Acronis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Acronis Customer Loyalty Score by Industry
Acronis's Customer Loyalty score was rated 78% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Acronis Product Quality
3.9/5
Acronis has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Acronis Product Information
Acronis serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Acronis supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Acronis’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Acronis's product the highest. Reviewers from the Computer Hardware industry rated Acronis the lowest at 3.6.
- Website
- http://www.acronis.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Czech
Polish
Danish
Hungarian
Product Type
System Administration Software
Backup Software
Server Backup Software
Managed Service Providers (MSP) Software
Quick Insights into Acronis Product Quality
Acronis's Product Quality score was rated highest by customers who have used Acronis's products/services for 5 to 10 Years, and rated lowest by Caucasian customers.
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Ranked Acronis Product Quality the Highest
Ranked Acronis Product Quality the Lowest
Acronis Product Quality Score by Gender
Acronis's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Acronis.
Male
3/5
Female
N/A
Acronis Product Quality Score by Ethnicity
Acronis's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Acronis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Acronis Product Quality Score by Usage
Acronis's Product Quality score was rated the highest by customers who have used Acronis's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Acronis Product Quality Score by Industry
Acronis's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Computer Hardware industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Acronis Pricing
Acronis ROI & Value For Money
3.9/5
Acronis has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Acronis' overall ROI score rated by its users and customers.
Acronis Pricing Plans
Acronis has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Computer Hardware industry think that they had the lowest ROI from Acronis.
Who Uses Acronis?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Acronis ROI
Acronis's ROI score was rated highest by customers who have used Acronis's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Acronis ROI the Highest
Ranked Acronis ROI the Lowest
Acronis ROI Score by Gender
Acronis's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Acronis.
Male
2.9/5
Female
N/A
Acronis ROI Score by Ethnicity
Acronis's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Acronis.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Acronis ROI Score by Usage
Acronis's ROI score was rated the highest by customers who have used Acronis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Acronis ROI Score by Industry
Acronis's ROI score was rated the highest by Tech industry customers, and the lowest by Computer Hardware industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Acronis Customer Satisfaction (CSAT)
Acronis Customer Satisfaction (CSAT) Score
46 / 100
Acronis has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
28%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Acronis Customer Satisfaction
Acronis's Customer Satisfaction score was rated highest by customers who have used Acronis's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Acronis' Customer Satisfaction.
Ranked Acronis Customer Satisfaction the Highest
Ranked Acronis Customer Satisfaction the Lowest
Acronis Customer Satisfaction Score by Gender
Acronis's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Acronis.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 24% | |
Very Dissatisfied | 13% |
Acronis Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Acronis' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acronis.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Acronis' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Acronis.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Acronis Customer Satisfaction Score by Usage
Acronis's Customer Satisfaction score was rated the highest by customers who have used Acronis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Acronis Customer Satisfaction Score by Industry
Acronis's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Acronis Customer Service
3.6/5
Acronis has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Acronis' overall Customer Service score rated by its users and customers.
About Acronis's Customer Service
Address
1 Van de Graaff Drive, Suite 301, Burlington, MA 01803
Website
http://www.acronis.com
Phone Number
781-782-9000
Acronis's Social Links
Quick Insights into Acronis Customer Service
Acronis's Customer Service score was rated highest by customers who have used Acronis's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Acronis' Customer Service score.
Ranked Acronis Customer Service the Highest
Ranked Acronis Customer Service the Lowest
Acronis Customer Service Score by Gender
Acronis's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Acronis.
Male
2.9/5
Female
N/A
Acronis Customer Service Score by Ethnicity
Acronis's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Acronis.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Acronis Customer Service Score by Usage
Acronis's Customer Service score was rated the highest by customers who have used Acronis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Acronis Customer Service Score by Industry
Acronis's Customer Service score was rated 3.1 stars by Tech industry customers.
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Acronis as an Employer
3.9/5
Acronis has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Acronis scored a 37 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Acronis would recommend the brand to a friend. ENPS measures how likely Acronis employees would recommend working at Acronis to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 50% | Promoters |
|---|---|
| 27% | Passive |
| 23% | Detractors |
