-100
NPS
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Brand Page
Autogrid
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About Autogrid's Brand
AutoGrid Systems organizes energy data and employs big data analytics to generate real-time predictions that create actionable data.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Autogrid NPS
Autogrid's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Autogrid's customers would recommend using the product based on a scale of -100 to 100.
Autogrid Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Autogrid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Autogrid Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Autogrid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Autogrid Product Quality
4/5
Autogrid has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Autogrid's overall Product Quality score rated by its users and customers.
Autogrid Product Information
Autogrid’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.auto-grid.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
Energy
Enterprise
On Demand
SaaS
Autogrid Pricing
Autogrid ROI & Value For Money
4/5
Autogrid has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Autogrid's overall ROI score rated by its users and customers.
Autogrid Customer Satisfaction (CSAT)
Autogrid Customer Satisfaction (CSAT) Score
100 / 100
Autogrid has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Autogrid Customer Service
4/5
Autogrid has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Autogrid's overall Customer Service score rated by its users and customers.
About Autogrid's Customer Service
Address
255 Shoreline Drive, Redwood City, CA
Website
http://www.auto-grid.com
Autogrid as an Employer
3.4/5
Autogrid has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Autogrid scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Autogrid would recommend the brand to a friend. ENPS measures how likely Autogrid employees would recommend working at Autogrid to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
