-3
NPS
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Unisys
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About Unisys' Brand
We relentlessly reimagine the status quo to propel people and organizations forward. Among its major competitors, Unisys is ranked in 12th place for NPS while VMware is 1st, and Wipro Limited is 2nd.Their current market cap is $1.67B
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Unisys CMO
Ann Ruckstuhl
Ann Ruckstuhl serves as the SVP & Chief Marketing Officer of Unisys. Ann started at Unisys in December of 2016. Ann currently resides in the San Francisco Bay Area.
Unisys Ranking
- #4 / 4 of its competitors
Unisys NPS
Unisys's Net Promoter Score (NPS) is a -3 with 41% Promoters, 15% Passives, and 44% Detractors. Net Promoter Score tracks whether Unisys's customers would recommend using the product based on a scale of -100 to 100.
Unisys Overall NPS
| 41% | Promoters |
|---|---|
| 15% | Passives |
| 44% | Detractors |
Unisys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 5 | Dec 2022 | 5 |
Jan 2023 5 | Jan 2023 | 5 |
May 2023 9 | May 2023 | 9 |
Aug 2023 4 | Aug 2023 | 4 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -1 | Oct 2023 | -1 |
Jul 2024 2 | Jul 2024 | 2 |
Sep 2024 3 | Sep 2024 | 3 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 -3 | Feb 2025 | -3 |
How Other Brands Compare
Unisys is ranked #4 for NPS among its competitors. IBM and Accenture come in first and second, with Dell Technologies coming in at third. Among those competitors, it is the lowest valued company behind Accenture.
Unisys |  IBM |  Dell Technologies |  Accenture | |
| Global Ranking | #- | #106 | #121 | #124 |
| NPS | -3 | 26 | 17 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.67B | $119.05B | $58.48B | $168.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unisys NPS by Gender
Male customers rated Unisys's NPS 75 points higher than Female customers.
Male
-25
Unisys's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
-100
Unisys's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Unisys NPS by Ethnicity
Unisys's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Unisys NPS vs. Competitors
Compared to its competitors, Unisys's NPS is rated right above DXC Technology, and is preceded by HP Inc..
Unisys Customer Reviews
Out of the 4 Unisys customer reviews 3 were positive and 1 was constructive. Unisys customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Unisys Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Unisys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unisys Customer Loyalty Score by Gender
Female customers rated Unisys's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Unisys Customer Loyalty Score by Ethnicity
Unisys's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Unisys Customer Loyalty Score by Industry
Unisys's Customer Loyalty score was rated 78% by Tech industry customers.
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Unisys Customer Loyalty vs. Competitors
Compared to its competitors, Unisys's Customer Loyalty score is rated right above HP Inc., and is preceded by Hewlett Packard Enterprise.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Wipro Limited | 85% |
 | Cognizant Technology Solutions | 82% |
 | VMware | 79% |
| IBM | 79% |
| Dell Technologies | 78% |
 | HCLTech | 78% |
 | Capgemini | 77% |
 | Hewlett Packard Enterprise | 76% |
| Unisys | 76% |
 | HP Inc. | 73% |
 | Deloitte (US) | 72% |
| Accenture | 71% |
 | DXC Technology | 71% |
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Unisys Product Quality
3.5/5
Unisys has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Unisys Product Information
Unisys’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Unisys's product the highest.
- Website
- http://www.unisys.com/
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Quick Insights into Unisys Product Quality
Unisys's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Unisys Product Quality the Highest
Ranked Unisys Product Quality the Lowest
Unisys Product Quality Score by Gender
Male customers rated Unisys's Product Quality score 1.4 stars higher than Female customers.
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Male
3.4/5
Female
2/5
Unisys Product Quality Score by Ethnicity
Unisys's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Unisys Product Quality Score by Industry
Unisys's Product Quality score was rated 3.6 stars by Tech industry customers.
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Unisys Product Quality vs. Competitors
Compared to its competitors, Unisys's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| VMware | 4/5 |
| Wipro Limited | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| Accenture | 3.7/5 |
| Capgemini | 3.7/5 |
| HCLTech | 3.7/5 |
| Dell Technologies | 3.5/5 |
| Unisys | 3.5/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Hewlett Packard Enterprise | 3.2/5 |
| HP Inc. | 3.2/5 |
| DXC Technology | 2.9/5 |
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Unisys Pricing
Unisys ROI & Value For Money
3.4/5
Unisys has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Unisys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Unisys ROI
Unisys's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Unisys ROI the Highest
Ranked Unisys ROI the Lowest
Unisys ROI Score by Gender
Male customers rated Unisys's ROI score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Unisys ROI Score by Ethnicity
Unisys's ROI score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Unisys ROI Score by Industry
Unisys's ROI score was rated 3.6 stars by Tech industry customers.
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Unisys Pricing vs. Competitors
Compared to its competitors, Unisys's ROI score is rated right above Hewlett Packard Enterprise, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| VMware | 3.8/5 |
| IBM | 3.8/5 |
| Capgemini | 3.8/5 |
| Wipro Limited | 3.8/5 |
| Accenture | 3.6/5 |
| HCLTech | 3.6/5 |
| Dell Technologies | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Unisys | 3.4/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| HP Inc. | 3.1/5 |
| DXC Technology | 2.8/5 |
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Unisys Customer Satisfaction (CSAT)
Unisys Customer Satisfaction (CSAT) Score
55 / 100
Unisys has an overall Customer Satisfaction score of 55 rated by its users and customers.
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Very Satisfied
27%
Satisfied
28%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unisys Customer Satisfaction
Unisys's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked Unisys Customer Satisfaction the Highest
Ranked Unisys Customer Satisfaction the Lowest
Unisys Customer Satisfaction Score by Gender
Male customers rated Unisys's Customer Satisfaction score 17 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Unisys Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Unisys' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Unisys Customer Satisfaction Score by Industry
Unisys's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}Unisys Customer Satisfaction vs. Competitors
Compared to its competitors, Unisys's Customer Satisfaction score is rated right above HP Inc., and is preceded by Hewlett Packard Enterprise.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wipro Limited | 83% |
| VMware | 76% |
| IBM | 76% |
| Accenture | 75% |
| HCLTech | 74% |
| Deloitte (US) | 73% |
| Capgemini | 69% |
| Dell Technologies | 68% |
| Cognizant Technology Solutions | 64% |
| Hewlett Packard Enterprise | 61% |
| Unisys | 55% |
| HP Inc. | 53% |
| DXC Technology | 48% |
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Unisys Customer Service
3.6/5
Unisys has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Unisys's Customer Service
Address
801 Lakeview Dr, Blue Bell, PA 19422
Website
http://www.unisys.com/
Unisys's Social Links
Quick Insights into Unisys Customer Service
Unisys's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Male customers.
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Ranked Unisys Customer Service the Highest
Ranked Unisys Customer Service the Lowest
Unisys Customer Service Score by Gender
Female customers rated Unisys's Customer Service score 0.9 stars higher than Male customers.
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Male
2.6/5
Female
3.5/5
Unisys Customer Service Score by Ethnicity
Unisys's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Unisys.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Unisys Customer Service Score by Industry
Unisys's Customer Service score was rated 3.6 stars by Tech industry customers.
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Unisys Customer Service vs. Competitors
Compared to its competitors, Unisys's Customer Service score is rated right above Cognizant Technology Solutions, and is preceded by HCLTech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wipro Limited | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.9/5 |
| VMware | 3.8/5 |
| Accenture | 3.8/5 |
| Capgemini | 3.8/5 |
| HCLTech | 3.7/5 |
| Unisys | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Dell Technologies | 3.4/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| HP Inc. | 3/5 |
| DXC Technology | 2.8/5 |
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Unisys as an Employer
2.9/5
Unisys has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Unisys scored a -3 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Unisys would recommend the brand to a friend. ENPS measures how likely Unisys employees would recommend working at Unisys to a friend.
Net Promoter Score
-3
NPS Score
| 41% | Promoters |
|---|---|
| 15% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 31% | Promoters |
|---|---|
| 26% | Passive |
| 43% | Detractors |
