Extreme Networks NPS & Customer Reviews

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Extreme Networks

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Extreme Networks

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About Extreme Networks' Brand

We're the industry’s first cloud-driven, end-to-end enterprise networking company, with solutions from the wireless and IoT edge to the data center. Among its major competitors, Extreme Networks is ranked in 1st place for NPS while Juniper Networks is 2nd, and Arista Networks is 3rd. Overall, Extreme Networks has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.10B

Brand at a Glance

85%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Extreme Networks CMO

Norman Rice

Norman Rice serves as the Chief Marketing, Development and Product Operations Officer of Extreme Networks. Norman started at Extreme Networks in July of 2017. Norman currently resides in the Greater Boston Area.

Extreme Networks Ranking

^#1 / 4 of its competitors

Extreme Networks NPS

Extreme Networks's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Extreme Networks's customers would recommend using the product based on a scale of -100 to 100.

Extreme Networks Overall NPS

100

NPS

100%	Promoters
0%	Passives
0%	Detractors

Extreme Networks NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2020 100	Sep 2020	100
Nov 2020 100	Nov 2020	100
Feb 2021 100	Feb 2021	100
Aug 2021 100	Aug 2021	100
Oct 2021 100	Oct 2021	100

How Other Brands Compare

Extreme Networks is ranked first for NPS among its competitors. Juniper Networks and Huawei come in second and third, with Cisco coming in at #4. Among those competitors, it is the third most valued company behind Cisco.

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	Extreme Networks	Cisco	Huawei	Juniper Networks
Global Ranking	#-	#71	#707	#816
NPS	100	43	44	51
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	-
Valuation Updated every 24 hours for public companies	$1.10B	$192.85B	-	$8.38B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Extreme Networks NPS vs. Competitors

Compared to its competitors, Extreme Networks's NPS is rated right above Juniper Networks.

COMPANY		NPS Score
	Extreme Networks	100
	Juniper Networks	51
	Arista Networks	46
	Huawei	44
	Cisco	43
	CommScope	31
	Aruba	0
	Arris Group	-60

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Extreme Networks Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Extreme Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

Extreme Networks Customer Loyalty vs. Competitors

Compared to its competitors, Extreme Networks's Customer Loyalty score is rated right above Juniper Networks.

COMPANY		Customer Loyalty Score
	Extreme Networks	85%
	Juniper Networks	84%
	Arista Networks	83%
	Cisco	83%
	Huawei	82%
	CommScope	73%
	Arris Group	47%
	Aruba	N/A

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Extreme Networks Product Quality

4.2/5

Extreme Networks has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Extreme Networks Product Information

Extreme Networks’s product quality score is a 4.2 out of 5 as rated by its users and customers.

Website: http://www.extremenetworks.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Enterprise

Hardware and Devices

Extreme Networks Product Quality vs. Competitors

Compared to its competitors, Extreme Networks's Product Quality score is rated right above Huawei, and is preceded by Juniper Networks.

COMPANY		Product Quality Score
	Juniper Networks	4.3/5
	Extreme Networks	4.2/5
	Huawei	4.2/5
	Cisco	4.1/5
	Arista Networks	4/5
	CommScope	3.7/5
	Arris Group	2.1/5
	Aruba	N/A

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Extreme Networks Pricing

Extreme Networks ROI & Value For Money

4.1/5

Extreme Networks has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Extreme Networks Pricing vs. Competitors

Compared to its competitors, Extreme Networks's ROI score is rated right above Arista Networks, and is preceded by Juniper Networks.

COMPANY		Pricing Score
	Juniper Networks	4.4/5
	Extreme Networks	4.1/5
	Arista Networks	4.1/5
	Huawei	4/5
	Cisco	4/5
	CommScope	3.9/5
	Arris Group	1.7/5
	Aruba	N/A

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Extreme Networks Customer Satisfaction (CSAT)

Extreme Networks Customer Satisfaction (CSAT) Score

100 / 100

Extreme Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.

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Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Extreme Networks Customer Satisfaction vs. Competitors

Compared to its competitors, Extreme Networks's Customer Satisfaction score is rated right above Juniper Networks.

COMPANY		Customer Satisfaction (CSAT) Score
	Extreme Networks	100%
	Juniper Networks	90%
	Arista Networks	87%
	Huawei	85%
	Cisco	78%
	CommScope	67%
	Aruba	0%
	Arris Group	0%

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Extreme Networks Customer Service

4.1/5

Extreme Networks has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Extreme Networks's Customer Service

Address

6480 Via Del Oro, San Jose, CA 95119

Website

http://www.extremenetworks.com

Phone Number

1(408) 579-2800

Extreme Networks's Social Links

Extreme Networks Customer Service vs. Competitors

Compared to its competitors, Extreme Networks's Customer Service score is rated right above Cisco, and is preceded by Juniper Networks.

COMPANY		Customer Service Score
	Juniper Networks	4.3/5
	Extreme Networks	4.1/5
	Cisco	4.1/5
	Arista Networks	4.1/5
	Huawei	4/5
	CommScope	4/5
	Arris Group	2.3/5
	Aruba	N/A

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Extreme Networks as an Employer

4.6/5

Extreme Networks has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Extreme Networks

Ed Meyercord

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Extreme Networks scored a 100 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Extreme Networks would recommend the brand to a friend. ENPS measures how likely Extreme Networks employees would recommend working at Extreme Networks to a friend.

Net Promoter Score

100

NPS Score

100%	Promoters
0%	Passive
0%	Detractors

Employee Net Promoter Score

eNPS Score

70%	Promoters
16%	Passive
14%	Detractors

Global Ranking Snapshot

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