72
NPS
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Extreme Networks
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About Extreme Networks' Brand
We're the industry’s first cloud-driven, end-to-end enterprise networking company, with solutions from the wireless and IoT edge to the data center. Among its major competitors, Extreme Networks is ranked in 1st place for NPS while Aruba is 2nd, and Arista Networks is 3rd. Overall, Extreme Networks has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $1.10B
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Extreme Networks CMO
Norman Rice
Norman Rice serves as the Chief Marketing, Development and Product Operations Officer of Extreme Networks. Norman started at Extreme Networks in July of 2017. Norman currently resides in the Greater Boston Area.
Extreme Networks Ranking
- #1 / 4 of its competitors
Extreme Networks NPS
Extreme Networks's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Extreme Networks's customers would recommend using the product based on a scale of -100 to 100.
Extreme Networks Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Extreme Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Sep 2022 67 | Sep 2022 | 67 |
Apr 2025 71 | Apr 2025 | 71 |
How Other Brands Compare
Extreme Networks is ranked first for NPS among its competitors. Huawei and Cisco come in second and third, with Juniper Networks coming in at #4. Among those competitors, it is the most valued company behind Cisco.
Extreme Networks |  Cisco |  Huawei |  Juniper Networks | |
| Global Ranking | #- | #71 | #707 | #816 |
| NPS | 72 | 36 | 37 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.10B | $192.85B | - | $8.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Extreme Networks NPS vs. Competitors
Compared to its competitors, Extreme Networks's NPS is rated right above Aruba.
| COMPANY | NPS Score | |
|---|---|---|
| Extreme Networks | 72 |
 | Aruba | 71 |
 | Arista Networks | 56 |
| Huawei | 37 |
| Cisco | 36 |
| Juniper Networks | 34 |
 | CommScope | -5 |
 | Arris Group | -66 |
Extreme Networks Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Extreme Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Extreme Networks Customer Loyalty vs. Competitors
Compared to its competitors, Extreme Networks's Customer Loyalty score is rated right above Juniper Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Extreme Networks | 87% |
| Juniper Networks | 86% |
| Arista Networks | 84% |
| Huawei | 81% |
| Cisco | 81% |
| Aruba | 69% |
| CommScope | 62% |
| Arris Group | 32% |
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Extreme Networks Product Quality
4.3/5
Extreme Networks has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Extreme Networks Product Information
Extreme Networks’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
Extreme Networks Product Quality vs. Competitors
Compared to its competitors, Extreme Networks's Product Quality score is rated right above Huawei.
| COMPANY | Product Quality Score | |
|---|---|---|
| Extreme Networks | 4.3/5 |
| Huawei | 4.2/5 |
| Arista Networks | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Cisco | 4.1/5 |
| Aruba | 4/5 |
| CommScope | 3.6/5 |
| Arris Group | 1.5/5 |
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Extreme Networks Pricing
Extreme Networks ROI & Value For Money
4.2/5
Extreme Networks has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Extreme Networks Pricing vs. Competitors
Compared to its competitors, Extreme Networks's ROI score is rated right above Juniper Networks, and is preceded by Arista Networks.
| COMPANY | Pricing Score | |
|---|---|---|
| Arista Networks | 4.4/5 |
| Extreme Networks | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Huawei | 4/5 |
| Cisco | 4/5 |
| Aruba | 3.9/5 |
| CommScope | 3.4/5 |
| Arris Group | 1.5/5 |
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Extreme Networks Customer Satisfaction (CSAT)
Extreme Networks Customer Satisfaction (CSAT) Score
100 / 100
Extreme Networks has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Extreme Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Extreme Networks's Customer Satisfaction score is rated right above Arista Networks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Extreme Networks | 100% |
| Arista Networks | 88% |
| Huawei | 85% |
| Juniper Networks | 78% |
| Cisco | 77% |
| Aruba | 60% |
| CommScope | 52% |
| Arris Group | 0% |
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Extreme Networks Customer Service
4.2/5
Extreme Networks has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Extreme Networks's Customer Service
Address
6480 Via Del Oro, San Jose, CA 95119
Website
http://www.extremenetworks.com
Phone Number
1(408) 579-2800
Extreme Networks's Social Links
Extreme Networks Customer Service vs. Competitors
Compared to its competitors, Extreme Networks's Customer Service score is rated right above Juniper Networks, and is preceded by Arista Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arista Networks | 4.3/5 |
| Extreme Networks | 4.2/5 |
| Juniper Networks | 4.2/5 |
| Cisco | 4.1/5 |
| Huawei | 4/5 |
| Aruba | 3.8/5 |
| CommScope | 3.4/5 |
| Arris Group | 1.7/5 |
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Extreme Networks as an Employer
4.6/5
Extreme Networks has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Extreme Networks scored a 72 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Extreme Networks would recommend the brand to a friend. ENPS measures how likely Extreme Networks employees would recommend working at Extreme Networks to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
