-66
NPS
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Arris Group
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About Arris Group's Brand
ARRIS Group is a telecommunications equipment manufacturing company that provides cable operators with data, video and telephony systems.
Brand at a Glance
32%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.7/5
Customer Service
Arris Group NPS
Arris Group's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Arris Group's customers would recommend using the product based on a scale of -100 to 100.
Arris Group Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Arris Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 -50 | Oct 2021 | -50 |
Dec 2021 -60 | Dec 2021 | -60 |
Jul 2022 -67 | Jul 2022 | -67 |
Feb 2023 -75 | Feb 2023 | -75 |
Mar 2023 -80 | Mar 2023 | -80 |
May 2023 -63 | May 2023 | -63 |
Mar 2024 -67 | Mar 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arris Group NPS by Gender
Arris Group's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Arris Group's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Arris Group's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Arris Group NPS by Ethnicity
Arris Group's NPS was rated -100 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Arris Group NPS by Usage
Arris Group's NPS was rated -100 points by customers who have used Arris Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Arris Group Customer Reviews
Out of the 3 Arris Group customer reviews 0 were positive and 3 were constructive. Arris Group customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Arris Group Customer Loyalty
32%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
32% of Arris Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Arris Group Customer Loyalty Score by Gender
Female customers rated Arris Group's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Arris Group.
Male
10%
Yes
Female
40%
Yes
Arris Group Customer Loyalty Score by Ethnicity
Arris Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Arris Group.
10
out of 100
Caucasian
33
out of 100
African American/Black
Arris Group Customer Loyalty Score by Usage
Arris Group's Customer Loyalty score was rated 40% by customers who have used Arris Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Arris Group Product Quality
1.5/5
Arris Group has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Arris Group Product Information
Arris Group’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.arris.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Big Data
Content
Enterprise
Hardware and Devices
Media
SaaS
Quick Insights into Arris Group Product Quality
Arris Group's Product Quality score was rated highest by African American/Black customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Arris Group's Product Quality.
Ranked Arris Group Product Quality the Highest
Ranked Arris Group Product Quality the Lowest
Arris Group Product Quality Score by Gender
Arris Group's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Arris Group.
Male
1.5/5
Female
1.5/5
Arris Group Product Quality Score by Ethnicity
Arris Group's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Arris Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Arris Group Product Quality Score by Usage
Arris Group's Product Quality score was rated 1.5 stars by customers who have used Arris Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Arris Group Pricing
Arris Group ROI & Value For Money
1.5/5
Arris Group has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Arris Group ROI
Arris Group's ROI score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Arris Group ROI the Highest
Ranked Arris Group ROI the Lowest
Arris Group ROI Score by Gender
Arris Group's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Arris Group.
Male
1.5/5
Female
1.5/5
Arris Group ROI Score by Ethnicity
Arris Group's ROI score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Arris Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Arris Group ROI Score by Usage
Arris Group's ROI score was rated 1.5 stars by customers who have used Arris Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Arris Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Arris Group Customer Satisfaction
Arris Group's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Arris Group's Customer Satisfaction.
Ranked Arris Group Customer Satisfaction the Highest
Ranked Arris Group Customer Satisfaction the Lowest
Arris Group Customer Satisfaction Score by Gender
Arris Group's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Arris Group.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Arris Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Arris Group's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Arris Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Arris Group's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Arris Group.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Arris Group Customer Satisfaction Score by Usage
Arris Group's Customer Satisfaction score was rated 0 points by customers who have used Arris Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Arris Group Customer Service
1.7/5
Arris Group has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Arris Group's Customer Service
Address
3871 Lakefield Drive, Suwanee, GA
Website
http://www.arris.com
Phone Number
1(678) 473-2907
Quick Insights into Arris Group Customer Service
Arris Group's Customer Service score was rated highest by African American/Black customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Arris Group's Customer Service score.
Ranked Arris Group Customer Service the Highest
Ranked Arris Group Customer Service the Lowest
Arris Group Customer Service Score by Gender
Arris Group's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Arris Group.
Male
1.5/5
Female
1.5/5
Arris Group Customer Service Score by Ethnicity
Arris Group's Customer Service score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Arris Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Arris Group Customer Service Score by Usage
Arris Group's Customer Service score was rated 1.5 stars by customers who have used Arris Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Arris Group as an Employer
2.8/5
Arris Group has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Arris Group scored a -66 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Arris Group would recommend the brand to a friend. ENPS measures how likely Arris Group employees would recommend working at Arris Group to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
