71
NPS
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Brand Page
Aruba
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About Aruba's Brand
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Aruba NPS
Aruba's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Aruba's customers would recommend using the product based on a scale of -100 to 100.
Aruba Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Aruba NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Nov 2022 75 | Nov 2022 | 75 |
May 2023 80 | May 2023 | 80 |
Nov 2023 71 | Nov 2023 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aruba Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Aruba users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aruba Product Quality
4/5
Aruba has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Aruba Product Information
Aruba’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.arubanetworks.com
- Company Size
- 1-10 Employees
Aruba Pricing
Aruba ROI & Value For Money
3.9/5
Aruba has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Aruba Customer Satisfaction (CSAT)
Aruba Customer Satisfaction (CSAT) Score
60 / 100
Aruba has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aruba Customer Service
3.8/5
Aruba has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Aruba's Customer Service
Address
1344 Crossman Ave., 94089-1113
Website
http://www.arubanetworks.com
Phone Number
408-227-4500
Aruba's Social Links
Aruba as an Employer
3.2/5
Aruba has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Aruba scored a 71 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Aruba would recommend the brand to a friend. ENPS measures how likely Aruba employees would recommend working at Aruba to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 50% | Promoters |
|---|---|
| 30% | Passive |
| 20% | Detractors |
