CommScope NPS & Customer Reviews

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CommScope

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CommScope

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About CommScope's Brand

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. Among its major competitors, CommScope is ranked in 2nd place for NPS while Schneider Electric is 1st, and Nexans is 3rd. Overall, CommScope has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.17B

Brand at a Glance

62%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

CommScope Ranking

^#2 / 4 of its competitors

CommScope NPS

CommScope's Net Promoter Score (NPS) is a -5 with 39% Promoters, 17% Passives, and 44% Detractors. Net Promoter Score tracks whether CommScope's customers would recommend using the product based on a scale of -100 to 100.

CommScope Overall NPS

-5

NPS

39%	Promoters
17%	Passives
44%	Detractors

CommScope NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2023 15	Jul 2023	15
Aug 2023 9	Aug 2023	9
Sep 2023 6	Sep 2023	6
Oct 2023 3	Oct 2023	3
Feb 2024 0	Feb 2024	0
Mar 2024 0	Mar 2024	0
Apr 2024 -3	Apr 2024	-3
Jul 2024 -4	Jul 2024	-4
Aug 2024 -6	Aug 2024	-6
Oct 2025 -4	Oct 2025	-4
Dec 2025 -3	Dec 2025	-3
Jan 2026 -5	Jan 2026	-5

How Other Brands Compare

CommScope is ranked second for NPS among its competitors. Schneider Electric and Nexans come in first and third, with ADC Telecommunications coming in at #4. Among those competitors, it is the second most valued company behind Schneider Electric.

	CommScope	Schneider Electric	Nexans	ADC Telecommunications
Global Ranking	#-	#364	#-	#-
NPS	-5	31	-100	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$3.17B	$32.77B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CommScope NPS by Gender

CommScope's NPS was rated 0 by both Female and Male customers on Comparably.

Male

CommScope's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

CommScope's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

CommScope NPS by Ethnicity

CommScope's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 50	Other	50

CommScope NPS by Age

CommScope's NPS was rated -28 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

29%

14%

57%

CommScope NPS by Usage

CommScope's NPS was rated the highest by customers who have used CommScope's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
5 to 10 Years -10	5 to 10 Years	-10
Over 10 Years -50	Over 10 Years	-50

CommScope NPS vs. Competitors

Compared to its competitors, CommScope's NPS is rated right above Nexans, and is preceded by Alcatel-Lucent Enterprise.

COMPANY		NPS Score
	Schneider Electric	31
	ADC Telecommunications	N/A
	Alcatel-Lucent Enterprise	N/A
	CommScope	-5
	Nexans	-100

CommScope Customer Reviews

Out of the 4 CommScope customer reviews 4 were positive and 0 were constructive. CommScope customer reviews reflect that all customers have a favorable experience using the products/services of the company.

CommScope Customer Loyalty

62%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

62% of CommScope users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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62%

38%

CommScope Customer Loyalty Score by Gender

Male customers rated CommScope's Customer Loyalty score 9% higher than Female customers.

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Male

64%

Yes

Female

55%

Yes

CommScope Customer Loyalty Score by Ethnicity

CommScope's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

out of 100

Other

CommScope Customer Loyalty Score by Age

CommScope's Customer Loyalty score was rated 36% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 36%	51-55	36%

CommScope Customer Loyalty Score by Usage

CommScope's Customer Loyalty score was rated the highest by customers who have used CommScope's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	70%
5 to 10 Years	64%
Over 10 Years	55%

CommScope Customer Loyalty Score by Industry

CommScope's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech	55%

CommScope Customer Loyalty vs. Competitors

Compared to its competitors, CommScope's Customer Loyalty score is rated right above ADC Telecommunications, and is preceded by Schneider Electric.

COMPANY		Customer Loyalty Score
	Nexans	100%
	Schneider Electric	78%
	CommScope	62%
	ADC Telecommunications	N/A
	Alcatel-Lucent Enterprise	N/A

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CommScope Product Quality

3.6/5

CommScope has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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CommScope Product Information

CommScope’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CommScope's product the highest.

Website: http://www.commscope.com

Company Size: 10,000+ Employees

Industry

Telecommunications

Quick Insights into CommScope Product Quality

CommScope's Product Quality score was rated highest by Other customers, and rated lowest by Female customers.

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Ranked CommScope Product Quality the Highest

Other	4.1
Less than 1 Year	4
Male	3.5

Ranked CommScope Product Quality the Lowest

Over 10 Years	3.2
Caucasian	3.1
Female	3.1

CommScope Product Quality Score by Gender

Male customers rated CommScope's Product Quality score 0.4 stars higher than Female customers.

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Male

3.5/5

Female

3.1/5

CommScope Product Quality Score by Ethnicity

CommScope's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 4.1	Other	4.1

CommScope Product Quality Score by Age

CommScope's Product Quality score was rated 3 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 3	51-55	3

CommScope Product Quality Score by Usage

CommScope's Product Quality score was rated the highest by customers who have used CommScope's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
5 to 10 Years	3.2
Over 10 Years	3.2

CommScope Product Quality Score by Industry

CommScope's Product Quality score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

CommScope Product Quality vs. Competitors

Compared to its competitors, CommScope's Product Quality score is rated right above Nexans, and is preceded by Schneider Electric.

COMPANY		Product Quality Score
	Schneider Electric	4/5
	CommScope	3.6/5
	Nexans	2.5/5
	ADC Telecommunications	N/A
	Alcatel-Lucent Enterprise	N/A

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CommScope Pricing

CommScope ROI & Value For Money

3.4/5

CommScope has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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CommScope Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into CommScope ROI

CommScope's ROI score was rated highest by customers who have used CommScope's products/services for Less than 1 Year, and rated lowest by customers who have used CommScope's products/services for Over 10 Years.

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Ranked CommScope ROI the Highest

Less than 1 Year	4.3
Other	4.1
Male	3.3

Ranked CommScope ROI the Lowest

Female	3.2
Caucasian	2.7
Over 10 Years	2.5

CommScope ROI Score by Gender

Male customers rated CommScope's ROI score 0.1 stars higher than Female customers.

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Male

3.3/5

Female

3.2/5

CommScope ROI Score by Ethnicity

CommScope's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.1	Other	4.1

CommScope ROI Score by Age

CommScope's ROI score was rated 2.8 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 2.8	51-55	2.8

CommScope ROI Score by Usage

CommScope's ROI score was rated the highest by customers who have used CommScope's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
5 to 10 Years	3.1
Over 10 Years	2.5

CommScope ROI Score by Industry

CommScope's ROI score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

CommScope Pricing vs. Competitors

Compared to its competitors, CommScope's ROI score is rated right above Nexans, and is preceded by Schneider Electric.

COMPANY		Pricing Score
	Schneider Electric	3.9/5
	CommScope	3.4/5
	Nexans	2.5/5
	ADC Telecommunications	N/A
	Alcatel-Lucent Enterprise	N/A

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CommScope Customer Satisfaction (CSAT)

CommScope Customer Satisfaction (CSAT) Score

52 / 100

CommScope has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied	27%
Satisfied	25%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

27%

Satisfied

25%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

14%

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CommScope Customer Satisfaction

CommScope's Customer Satisfaction score was rated highest by customers who have used CommScope's products/services for Less than 1 Year, and rated lowest by customers who have used CommScope's products/services for Over 10 Years.

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Ranked CommScope Customer Satisfaction the Highest

Less than 1 Year	100%
Asian or Pacific Islander	75%
Female	75%

Ranked CommScope Customer Satisfaction the Lowest

Male	54%
Caucasian	33%
Over 10 Years	33%

CommScope Customer Satisfaction Score by Gender

Female customers rated CommScope's Customer Satisfaction score 21 points higher than Male customers.

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54 / 100

Male

	Very Satisfied	15%
	Satisfied	39%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	15%
	Very Dissatisfied	16%

75 / 100

Female

	Very Satisfied	50%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

CommScope Customer Satisfaction Score by Ethnicity

Caucasian
33%
Asian or Pacific Islander
75%

CSAT according to Caucasian

CommScope's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

34%

CSAT according to Asian or Pacific Islander

CommScope's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	0%
Satisfied	75%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

75%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CommScope Customer Satisfaction Score by Age

CommScope's Customer Satisfaction score was rated 34 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

34%

CommScope Customer Satisfaction Score by Usage

CommScope's Customer Satisfaction score was rated the highest by customers who have used CommScope's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	100
5 to 10 Years	45
Over 10 Years	33

CommScope Customer Satisfaction Score by Industry

CommScope's Customer Satisfaction score was rated 67 points by Tech industry customers.

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Tech	67

CommScope Customer Satisfaction vs. Competitors

Compared to its competitors, CommScope's Customer Satisfaction score is rated right above Nexans, and is preceded by Schneider Electric.

COMPANY		Customer Satisfaction (CSAT) Score
	Schneider Electric	77%
	CommScope	52%
	Nexans	0%
	ADC Telecommunications	0%
	Alcatel-Lucent Enterprise	0%

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CommScope Customer Service

3.4/5

CommScope has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About CommScope's Customer Service

Address

1100 Commscope Pl, Hickory, NC 28602

Website

http://www.commscope.com

Phone Number

828-324-2200

CommScope's Social Links

Quick Insights into CommScope Customer Service

CommScope's Customer Service score was rated highest by customers who have used CommScope's products/services for Less than 1 Year, and rated lowest by customers who have used CommScope's products/services for Over 10 Years.

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Ranked CommScope Customer Service the Highest

Less than 1 Year	4.3
Other	4.1
Male	3.5

Ranked CommScope Customer Service the Lowest

Female	3.2
Caucasian	3
Over 10 Years	3

CommScope Customer Service Score by Gender

Male customers rated CommScope's Customer Service score 0.3 stars higher than Female customers.

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Male

3.5/5

Female

3.2/5

CommScope Customer Service Score by Ethnicity

CommScope's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.1	Other	4.1

CommScope Customer Service Score by Age

CommScope's Customer Service score was rated 3 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 3	51-55	3

CommScope Customer Service Score by Usage

CommScope's Customer Service score was rated the highest by customers who have used CommScope's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
5 to 10 Years	3.2
Over 10 Years	3

CommScope Customer Service Score by Industry

CommScope's Customer Service score was rated 3.2 stars by Tech industry customers.

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Tech	3.2

CommScope Customer Service vs. Competitors

Compared to its competitors, CommScope's Customer Service score is rated right above Nexans, and is preceded by Schneider Electric.

COMPANY		Customer Service Score
	Schneider Electric	4/5
	CommScope	3.4/5
	Nexans	2.5/5
	ADC Telecommunications	N/A
	Alcatel-Lucent Enterprise	N/A

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CommScope as an Employer

2.4/5

CommScope has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of CommScope

Charles Treadway

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CommScope scored a -5 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of CommScope would recommend the brand to a friend. ENPS measures how likely CommScope employees would recommend working at CommScope to a friend.

Net Promoter Score

-5

NPS Score

39%	Promoters
17%	Passive
44%	Detractors

Employee Net Promoter Score

-47

eNPS Score

19%	Promoters
15%	Passive
66%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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