-100
NPS
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Nexans
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About Nexans' Brand
Manufacturer of cables and cabling systems. The company offers cabling systems for the infrastructure, industry, building and local area network markets. Among its major competitors, Nexans is ranked in 8th place for NPS while Sumitomo Electric Group is 1st, and Schneider Electric is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Nexans Ranking
- #4 / 4 of its competitors
Nexans NPS
Nexans's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nexans's customers would recommend using the product based on a scale of -100 to 100.
Nexans Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nexans NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
How Other Brands Compare
Nexans is ranked #4 for NPS among its competitors. Schneider Electric and ABB Ltd come in first and second, with Legrand coming in at third.
Nexans |  Schneider Electric |  ABB Ltd |  Legrand | |
| Global Ranking | #- | #364 | #419 | #902 |
| NPS | -100 | 31 | 27 | 25 |
| Valuation Updated every 24 hours for public companies | - | $32.77B | $67.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexans NPS vs. Competitors
Compared to its competitors, Nexans's NPS is rated right below Prysmian Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Sumitomo Electric Group | 100 |
| Schneider Electric | 31 |
| ABB Ltd | 27 |
| Legrand | 25 |
 | Rexel | 6 |
 | Fujikura | N/A |
 | CommScope | -5 |
 | Prysmian Group | -30 |
| Nexans | -100 |
Nexans Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nexans users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nexans Customer Loyalty vs. Competitors
Compared to its competitors, Nexans's Customer Loyalty score is rated right above Rexel, and is preceded by Sumitomo Electric Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sumitomo Electric Group | 100% |
| Nexans | 100% |
| Rexel | 87% |
| ABB Ltd | 83% |
| Legrand | 80% |
| Schneider Electric | 78% |
| Prysmian Group | 68% |
| CommScope | 62% |
| Fujikura | N/A |
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Nexans Product Quality
2.5/5
Nexans has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Nexans Product Information
Nexans’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.nexans.com
- Company Size
- 51-200 Employees
Nexans Product Quality vs. Competitors
Compared to its competitors, Nexans's Product Quality score is rated right above Fujikura, and is preceded by Rexel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sumitomo Electric Group | 5/5 |
| Schneider Electric | 4/5 |
| ABB Ltd | 4/5 |
| Legrand | 3.9/5 |
| CommScope | 3.6/5 |
| Prysmian Group | 3.4/5 |
| Rexel | 3.3/5 |
| Nexans | 2.5/5 |
| Fujikura | N/A |
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Nexans Pricing
Nexans ROI & Value For Money
2.5/5
Nexans has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Nexans Pricing vs. Competitors
Compared to its competitors, Nexans's ROI score is rated right above Fujikura, and is preceded by Rexel.
| COMPANY | Pricing Score | |
|---|---|---|
| Sumitomo Electric Group | 5/5 |
| Schneider Electric | 3.9/5 |
| ABB Ltd | 3.8/5 |
| Legrand | 3.7/5 |
| CommScope | 3.4/5 |
| Prysmian Group | 3.3/5 |
| Rexel | 3/5 |
| Nexans | 2.5/5 |
| Fujikura | N/A |
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Nexans Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nexans Customer Satisfaction vs. Competitors
Compared to its competitors, Nexans's Customer Satisfaction score is rated right above Fujikura, and is preceded by CommScope.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sumitomo Electric Group | 100% |
| Prysmian Group | 80% |
| Schneider Electric | 77% |
| ABB Ltd | 74% |
| Legrand | 69% |
| Rexel | 55% |
| CommScope | 52% |
| Nexans | 0% |
| Fujikura | 0% |
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Nexans Customer Service
2.5/5
Nexans has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Nexans's Customer Service
Address
70088
Website
www.nexans.com
Phone Number
7
Nexans Customer Service vs. Competitors
Compared to its competitors, Nexans's Customer Service score is rated right above Fujikura, and is preceded by Rexel.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sumitomo Electric Group | 5/5 |
| Schneider Electric | 4/5 |
| Legrand | 4/5 |
| ABB Ltd | 3.9/5 |
| Prysmian Group | 3.6/5 |
| CommScope | 3.4/5 |
| Rexel | 2.9/5 |
| Nexans | 2.5/5 |
| Fujikura | N/A |
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Consumer vs. Employees
Nexans scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexans would recommend the brand to a friend. ENPS measures how likely Nexans employees would recommend working at Nexans to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
