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NPS
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Rexel
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About Rexel's Brand
Distributor of electrical parts and supplies. The company provides household electrical equipment, networking and communications equipment, security products and heating and lighting products to the consumer and industrial markets. It also provides consulting, leasing, logistical and support services. Among its major competitors, Rexel is ranked in 5th place for NPS while Schneider Electric is 1st, and W.W. Grainger is 2nd.
Brand at a Glance
87%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Rexel Ranking
- #4 / 4 of its competitors
Rexel NPS
Rexel's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Rexel's customers would recommend using the product based on a scale of -100 to 100.
Rexel Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Rexel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 20 | Dec 2022 | 20 |
Feb 2023 15 | Feb 2023 | 15 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -11 | May 2023 | -11 |
Jan 2024 -10 | Jan 2024 | -10 |
Apr 2024 -9 | Apr 2024 | -9 |
May 2024 0 | May 2024 | 0 |
Jan 2025 8 | Jan 2025 | 8 |
Apr 2025 -1 | Apr 2025 | -1 |
Oct 2025 7 | Oct 2025 | 7 |
How Other Brands Compare
Rexel is ranked #4 for NPS among its competitors. Schneider Electric and W.W. Grainger come in first and second, with Legrand coming in at third.
Rexel |  Schneider Electric |  W.W. Grainger |  Legrand | |
| Global Ranking | #- | #364 | #512 | #902 |
| NPS | 6 | 31 | 25 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $32.77B | $21.27B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rexel NPS by Gender
Rexel's NPS was rated -20 by Male customers on Comparably.
Male
-20
Rexel's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Rexel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Rexel NPS by Ethnicity
Rexel's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Rexel NPS by Age
Rexel's NPS was rated 34 points by customers ages 46-50 on Comparably.
Rexel NPS by Usage
Rexel's NPS was rated the highest by customers who have used Rexel's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Rexel NPS vs. Competitors
Compared to its competitors, Rexel's NPS is rated right above SC Fuels, and is preceded by Graybar Electric.
| COMPANY | NPS Score | |
|---|---|---|
| Schneider Electric | 31 |
| W.W. Grainger | 25 |
| Legrand | 25 |
 | Graybar Electric | 17 |
| Rexel | 6 |
 | SC Fuels | 0 |
Rexel Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Rexel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Rexel Customer Loyalty Score by Gender
Rexel's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Rexel Customer Loyalty Score by Ethnicity
Rexel's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Rexel Customer Loyalty Score by Age
Rexel's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Rexel Customer Loyalty Score by Usage
Rexel's Customer Loyalty score was rated 100% by customers who have used Rexel's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.
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Rexel Customer Loyalty vs. Competitors
Compared to its competitors, Rexel's Customer Loyalty score is rated right above Legrand.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rexel | 87% |
| Legrand | 80% |
| Schneider Electric | 78% |
| W.W. Grainger | 78% |
| Graybar Electric | 78% |
| SC Fuels | 55% |
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Rexel Product Quality
3.3/5
Rexel has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Rexel Product Information
Rexel’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.rexel.com
- Company Size
- 10,000+ Employees
Quick Insights into Rexel Product Quality
Rexel's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used Rexel's products/services for 1 to 2 Years.
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Ranked Rexel Product Quality the Highest
Ranked Rexel Product Quality the Lowest
Rexel Product Quality Score by Gender
Rexel's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Rexel Product Quality Score by Ethnicity
Rexel's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Rexel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Rexel Product Quality Score by Age
Rexel's Product Quality score was rated 4.1 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.1 | 46-50 | 4.1 |
Rexel Product Quality Score by Usage
Rexel's Product Quality score was rated the highest by customers who have used Rexel's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Rexel Product Quality vs. Competitors
Compared to its competitors, Rexel's Product Quality score is rated right below Graybar Electric.
| COMPANY | Product Quality Score | |
|---|---|---|
| SC Fuels | 5/5 |
| Schneider Electric | 4/5 |
| Legrand | 3.9/5 |
| W.W. Grainger | 3.9/5 |
| Graybar Electric | 3.6/5 |
| Rexel | 3.3/5 |
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Rexel Pricing
Rexel ROI & Value For Money
3/5
Rexel has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Rexel ROI
Rexel's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Rexel's products/services for 5 to 10 Years.
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Ranked Rexel ROI the Highest
Ranked Rexel ROI the Lowest
Rexel ROI Score by Gender
Rexel's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Rexel ROI Score by Ethnicity
Rexel's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Rexel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Rexel ROI Score by Age
Rexel's ROI score was rated 3.6 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.6 | 46-50 | 3.6 |
Rexel ROI Score by Usage
Rexel's ROI score was rated the highest by customers who have used Rexel's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Rexel Pricing vs. Competitors
Compared to its competitors, Rexel's ROI score is rated right below Graybar Electric.
| COMPANY | Pricing Score | |
|---|---|---|
| SC Fuels | 4.7/5 |
| Schneider Electric | 3.9/5 |
| W.W. Grainger | 3.7/5 |
| Legrand | 3.7/5 |
| Graybar Electric | 3.5/5 |
| Rexel | 3/5 |
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Rexel Customer Satisfaction (CSAT)
Rexel Customer Satisfaction (CSAT) Score
54 / 100
Rexel has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rexel Customer Satisfaction
Rexel's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Rexel Customer Satisfaction the Highest
Rexel Customer Satisfaction Score by Gender
Rexel's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Rexel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Rexel's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Rexel Customer Satisfaction Score by Usage
Rexel's Customer Satisfaction score was rated 66 points by customers who have used Rexel's products/services for 1 to 2 Years.
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Rexel Customer Satisfaction vs. Competitors
Compared to its competitors, Rexel's Customer Satisfaction score is rated right below Graybar Electric.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SC Fuels | 100% |
| Schneider Electric | 77% |
| W.W. Grainger | 74% |
| Legrand | 69% |
| Graybar Electric | 62% |
| Rexel | 55% |
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Rexel Customer Service
2.9/5
Rexel has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Rexel's Customer Service
Address
13 boulevard du Fort de Vaux, Paris, 60002
Website
www.rexel.com
Phone Number
7
Quick Insights into Rexel Customer Service
Rexel's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used Rexel's products/services for 5 to 10 Years.
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Ranked Rexel Customer Service the Highest
Ranked Rexel Customer Service the Lowest
Rexel Customer Service Score by Gender
Rexel's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Rexel Customer Service Score by Ethnicity
Rexel's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Rexel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Rexel Customer Service Score by Age
Rexel's Customer Service score was rated 3.5 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
Rexel Customer Service Score by Usage
Rexel's Customer Service score was rated the highest by customers who have used Rexel's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Rexel Customer Service vs. Competitors
Compared to its competitors, Rexel's Customer Service score is rated right below Graybar Electric.
| COMPANY | Customer Service Score | |
|---|---|---|
| SC Fuels | 4.7/5 |
| Schneider Electric | 4/5 |
| Legrand | 4/5 |
| W.W. Grainger | 3.9/5 |
| Graybar Electric | 3.5/5 |
| Rexel | 2.9/5 |
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Rexel as an Employer
3.9/5
Rexel has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rexel scored a 6 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Rexel would recommend the brand to a friend. ENPS measures how likely Rexel employees would recommend working at Rexel to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 50% | Promoters |
|---|---|
| 15% | Passive |
| 35% | Detractors |
