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NPS
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SC Fuels
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About SC Fuels' Brand
Originally founded in 1930, SC Fuels is one of the oldest and largest, family-owned petroleum distributors in the United States. We serve more than 11,000 customers annually, ranging from small family-owned businesses to Fortune 500 companies. We deliver gasoline, diesel fuel, alternative fuels, and other petroleum products and related services at the most competitive prices. We specialize in delivering fuel to on-site locations, customizing cardlock programs, and providing branded and unbranded wholesale fuel. Our leadership also extends to fleet card services with a fueling network of over 230,000 cardlock sites, truck stops and retail stations nationwide.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
SC Fuels NPS
SC Fuels's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether SC Fuels's customers would recommend using the product based on a scale of -100 to 100.
SC Fuels Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
SC Fuels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -100 | Apr 2024 | -100 |
Jul 2025 0 | Jul 2025 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SC Fuels Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of SC Fuels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SC Fuels Product Quality
5/5
SC Fuels has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock SC Fuels' overall Product Quality score rated by its users and customers.
SC Fuels Product Information
SC Fuels’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.scfuels.com/
- Company Size
- 501-1,000 Employees
Industry
Energy and Manufacturing
SC Fuels Pricing
SC Fuels ROI & Value For Money
4.7/5
SC Fuels has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SC Fuels' overall ROI score rated by its users and customers.
SC Fuels Customer Satisfaction (CSAT)
SC Fuels Customer Satisfaction (CSAT) Score
100 / 100
SC Fuels has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SC Fuels Customer Service
4.7/5
SC Fuels has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SC Fuels' overall Customer Service score rated by its users and customers.
About SC Fuels's Customer Service
Address
1800 W, Katella Ave., Orange, CA 92867
Website
http://www.scfuels.com/
Phone Number
888-723-8357
SC Fuels's Social Links
SC Fuels as an Employer
4.5/5
SC Fuels has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SC Fuels scored a 0 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of SC Fuels would recommend the brand to a friend. ENPS measures how likely SC Fuels employees would recommend working at SC Fuels to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 84% | Promoters |
|---|---|
| 8% | Passive |
| 8% | Detractors |
