17
NPS
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Graybar Electric
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About Graybar Electric's Brand
Among its major competitors, Graybar Electric is ranked in 4th place for NPS while Applied Industrial Technologies is 1st, and Anixter is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Graybar Electric Ranking
- #4 / 4 of its competitors
Graybar Electric NPS
Graybar Electric's Net Promoter Score (NPS) is a 17 with 49% Promoters, 19% Passives, and 32% Detractors. Net Promoter Score tracks whether Graybar Electric's customers would recommend using the product based on a scale of -100 to 100.
Graybar Electric Overall NPS
| 49% | Promoters |
|---|---|
| 19% | Passives |
| 32% | Detractors |
Graybar Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 18 | May 2024 | 18 |
Jun 2024 18 | Jun 2024 | 18 |
Aug 2024 17 | Aug 2024 | 17 |
Oct 2024 16 | Oct 2024 | 16 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 17 | Jan 2025 | 17 |
Apr 2025 19 | Apr 2025 | 19 |
May 2025 20 | May 2025 | 20 |
Aug 2025 18 | Aug 2025 | 18 |
Oct 2025 17 | Oct 2025 | 17 |
Dec 2025 16 | Dec 2025 | 16 |
How Other Brands Compare
Graybar Electric is ranked #4 for NPS among its competitors. Applied Industrial Technologies and Anixter come in first and second, with W.W. Grainger coming in at third.
Graybar Electric |  W.W. Grainger |  Applied Industrial Technologies |  Anixter | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | 17 | 25 | 36 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $21.27B | $3.55B | $3.36B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Graybar Electric NPS by Gender
Female customers rated Graybar Electric's NPS 52 points higher than Male customers.
Male
15
Graybar Electric's NPS was rated 15 by Male customers on Comparably.
50%
Promoters
15%
Passives
35%
Detractors
Female
67
Graybar Electric's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Graybar Electric NPS by Ethnicity
Graybar Electric's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 39 | Caucasian | 39 |
Other -34 | Other | -34 |
Graybar Electric NPS by Age
Graybar Electric's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Graybar Electric NPS by Usage
Graybar Electric's NPS was rated the highest by customers who have used Graybar Electric's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Over 10 Years 0 | Over 10 Years | 0 |
Graybar Electric NPS vs. Competitors
Compared to its competitors, Graybar Electric's NPS is rated right above Rexel, and is preceded by W.W. Grainger.
| COMPANY | NPS Score | |
|---|---|---|
| Applied Industrial Technologies | 36 |
| Anixter | 31 |
| W.W. Grainger | 25 |
| Graybar Electric | 17 |
 | Rexel | 6 |
Graybar Electric Customer Reviews
Out of the 6 Graybar Electric customer reviews 4 were positive and 2 were constructive. Graybar Electric customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Graybar Electric Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Graybar Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Graybar Electric Customer Loyalty Score by Gender
Female customers rated Graybar Electric's Customer Loyalty score 13% higher than Male customers.
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Male
87%
Yes
Female
100%
Yes
Graybar Electric Customer Loyalty Score by Ethnicity
Graybar Electric's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Graybar Electric.
93
out of 100
Caucasian
40
out of 100
Other
Graybar Electric Customer Loyalty Score by Age
Graybar Electric's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Graybar Electric Customer Loyalty Score by Usage
Graybar Electric's Customer Loyalty score was rated the highest by customers who have used Graybar Electric's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Graybar Electric Customer Loyalty Score by Industry
Graybar Electric's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Graybar Electric Customer Loyalty vs. Competitors
Compared to its competitors, Graybar Electric's Customer Loyalty score is rated right above Applied Industrial Technologies, and is preceded by W.W. Grainger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rexel | 87% |
| W.W. Grainger | 78% |
| Graybar Electric | 78% |
| Applied Industrial Technologies | 73% |
| Anixter | 71% |
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Graybar Electric Product Quality
3.6/5
Graybar Electric has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Graybar Electric Product Information
Graybar Electric’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Graybar Electric's product the highest. Reviewers from the Construction industry rated Graybar Electric the lowest at 3.9.
- Website
- https://www.graybar.com/
- Company Size
- 5,001-10,000 Employees
Industry
Wholesale
Quick Insights into Graybar Electric Product Quality
Graybar Electric's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Graybar Electric's products/services for 1 to 2 Years.
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Ranked Graybar Electric Product Quality the Highest
Ranked Graybar Electric Product Quality the Lowest
Graybar Electric Product Quality Score by Gender
Female customers rated Graybar Electric's Product Quality score 1.5 stars higher than Male customers.
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Male
3.5/5
Female
5/5
Graybar Electric Product Quality Score by Ethnicity
Graybar Electric's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 3 | Other | 3 |
Graybar Electric Product Quality Score by Age
Graybar Electric's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
41-45 3 | 41-45 | 3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.5 | 51-55 | 4.5 |
Graybar Electric Product Quality Score by Usage
Graybar Electric's Product Quality score was rated the highest by customers who have used Graybar Electric's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Graybar Electric Product Quality Score by Industry
Graybar Electric's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Graybar Electric Product Quality vs. Competitors
Compared to its competitors, Graybar Electric's Product Quality score is rated right above Rexel, and is preceded by Applied Industrial Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| Applied Industrial Technologies | 3.6/5 |
| Graybar Electric | 3.6/5 |
| Rexel | 3.3/5 |
| Anixter | 3/5 |
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Graybar Electric Pricing
Graybar Electric ROI & Value For Money
3.5/5
Graybar Electric has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Graybar Electric Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Graybar Electric.
Quick Insights into Graybar Electric ROI
Graybar Electric's ROI score was rated highest by customers who have used Graybar Electric's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
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Ranked Graybar Electric ROI the Highest
Ranked Graybar Electric ROI the Lowest
Graybar Electric ROI Score by Gender
Female customers rated Graybar Electric's ROI score 1 stars higher than Male customers.
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Male
3.5/5
Female
4.5/5
Graybar Electric ROI Score by Ethnicity
Graybar Electric's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 3.5 | Other | 3.5 |
Graybar Electric ROI Score by Age
Graybar Electric's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.9 | 51-55 | 3.9 |
Graybar Electric ROI Score by Usage
Graybar Electric's ROI score was rated the highest by customers who have used Graybar Electric's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Graybar Electric ROI Score by Industry
Graybar Electric's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Graybar Electric Pricing vs. Competitors
Compared to its competitors, Graybar Electric's ROI score is rated right above Anixter, and is preceded by W.W. Grainger.
| COMPANY | Pricing Score | |
|---|---|---|
| Applied Industrial Technologies | 3.8/5 |
| W.W. Grainger | 3.7/5 |
| Graybar Electric | 3.5/5 |
| Anixter | 3.3/5 |
| Rexel | 3/5 |
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Graybar Electric Customer Satisfaction (CSAT)
Graybar Electric Customer Satisfaction (CSAT) Score
62 / 100
Graybar Electric has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
30%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Graybar Electric Customer Satisfaction
Graybar Electric's Customer Satisfaction score was rated highest by customers who have used Graybar Electric's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
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Ranked Graybar Electric Customer Satisfaction the Highest
Ranked Graybar Electric Customer Satisfaction the Lowest
Graybar Electric Customer Satisfaction Score by Gender
Female customers rated Graybar Electric's Customer Satisfaction score 27 points higher than Male customers.
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73 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Graybar Electric Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Graybar Electric's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Graybar Electric's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Graybar Electric Customer Satisfaction Score by Age
Graybar Electric's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 100% |
Graybar Electric Customer Satisfaction Score by Usage
Graybar Electric's Customer Satisfaction score was rated the highest by customers who have used Graybar Electric's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Graybar Electric Customer Satisfaction Score by Industry
Graybar Electric's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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}Graybar Electric Customer Satisfaction vs. Competitors
Compared to its competitors, Graybar Electric's Customer Satisfaction score is rated right above Rexel, and is preceded by Applied Industrial Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| W.W. Grainger | 74% |
| Applied Industrial Technologies | 67% |
| Graybar Electric | 62% |
| Rexel | 55% |
| Anixter | 53% |
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Graybar Electric Customer Service
3.5/5
Graybar Electric has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Graybar Electric's Customer Service
Address
34 North Meramec Avenue, Saint Louis, MO 63105
Website
https://www.graybar.com/
Phone Number
800-472-9227
Graybar Electric's Social Links
Quick Insights into Graybar Electric Customer Service
Graybar Electric's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 41-45.
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Ranked Graybar Electric Customer Service the Highest
Ranked Graybar Electric Customer Service the Lowest
Graybar Electric Customer Service Score by Gender
Female customers rated Graybar Electric's Customer Service score 1.2 stars higher than Male customers.
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Male
3.3/5
Female
4.5/5
Graybar Electric Customer Service Score by Ethnicity
Graybar Electric's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 2.8 | Other | 2.8 |
Graybar Electric Customer Service Score by Age
Graybar Electric's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.9 | 36-40 | 3.9 |
41-45 2 | 41-45 | 2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.9 | 51-55 | 3.9 |
Graybar Electric Customer Service Score by Usage
Graybar Electric's Customer Service score was rated the highest by customers who have used Graybar Electric's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Graybar Electric Customer Service Score by Industry
Graybar Electric's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Graybar Electric Customer Service vs. Competitors
Compared to its competitors, Graybar Electric's Customer Service score is rated right above Anixter, and is preceded by Applied Industrial Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| Applied Industrial Technologies | 3.6/5 |
| Graybar Electric | 3.5/5 |
| Anixter | 3.3/5 |
| Rexel | 2.9/5 |
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Graybar Electric as an Employer
4.0/5
Graybar Electric has a 4.0/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Graybar Electric scored a 17 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Graybar Electric would recommend the brand to a friend. ENPS measures how likely Graybar Electric employees would recommend working at Graybar Electric to a friend.
Net Promoter Score
17
NPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
