31
NPS
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Anixter
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About Anixter's Brand
"Anixter supplies communications, security products, electrical, electronic wire, cable, fasteners and other small components." Among its major competitors, Anixter is ranked in 2nd place for NPS while Tri-Ed is 1st, and W.W. Grainger is 3rd.Their current market cap is $3.36B
Brand at a Glance
71%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Anixter Ranking
- #1 / 4 of its competitors
Anixter NPS
Anixter's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether Anixter's customers would recommend using the product based on a scale of -100 to 100.
Anixter Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
Anixter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 11 | Oct 2022 | 11 |
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 9 | Dec 2022 | 9 |
Feb 2023 8 | Feb 2023 | 8 |
Jul 2023 16 | Jul 2023 | 16 |
Jan 2024 27 | Jan 2024 | 27 |
Mar 2024 31 | Mar 2024 | 31 |
May 2024 34 | May 2024 | 34 |
Jan 2025 36 | Jan 2025 | 36 |
Aug 2025 34 | Aug 2025 | 34 |
Sep 2025 37 | Sep 2025 | 37 |
Oct 2025 30 | Oct 2025 | 30 |
How Other Brands Compare
Anixter is ranked first for NPS among its competitors. W.W. Grainger and ScanSource come in second and third, with Sprint coming in at #4. Among those competitors, it is the third most valued company behind Sprint.
Anixter |  W.W. Grainger |  Sprint |  ScanSource | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | 31 | 25 | -71 | -14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.36B | $21.27B | $35.28B | $771.89M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Anixter NPS by Gender
Anixter's NPS was rated 43 by Male customers on Comparably.
Male
43
Anixter's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
Anixter's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Anixter NPS by Ethnicity
Anixter's NPS was rated 60 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Anixter NPS by Age
Anixter's NPS was rated 67 points by customers ages 31-35 on Comparably.
Anixter NPS by Usage
Anixter's NPS was rated 33 points by customers who have used Anixter's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 33 | Over 10 Years | 33 |
Anixter NPS vs. Competitors
Compared to its competitors, Anixter's NPS is rated right above W.W. Grainger, and is preceded by Tri-Ed.
| COMPANY | NPS Score | |
|---|---|---|
 | Tri-Ed | 100 |
| Anixter | 31 |
| W.W. Grainger | 25 |
 | General Cable | 23 |
 | Rexel | 6 |
| ScanSource | -14 |
 | Digi-Key Corp | -16 |
| Sprint | -71 |
 | Wesco Distribution | -75 |
Anixter Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Anixter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Anixter Customer Loyalty Score by Gender
Anixter's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
Anixter Customer Loyalty Score by Ethnicity
Anixter's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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82
out of 100
Asian or Pacific Islander
Anixter Customer Loyalty Score by Age
Anixter's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Anixter Customer Loyalty Score by Usage
Anixter's Customer Loyalty score was rated 100% by customers who have used Anixter's products/services for Over 10 Years.
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Anixter Customer Loyalty vs. Competitors
Compared to its competitors, Anixter's Customer Loyalty score is rated right above Tri-Ed, and is preceded by General Cable.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wesco Distribution | 100% |
| Rexel | 87% |
| Sprint | 84% |
| Digi-Key Corp | 83% |
| ScanSource | 79% |
| W.W. Grainger | 78% |
| General Cable | 76% |
| Anixter | 71% |
| Tri-Ed | N/A |
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Anixter Product Quality
3/5
Anixter has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Anixter Product Information
Anixter’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.anixter.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Anixter Product Quality
Anixter's Product Quality score was rated highest by customers who have used Anixter's products/services for Over 10 Years.
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Ranked Anixter Product Quality the Highest
Anixter Product Quality Score by Gender
Anixter's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Anixter Product Quality Score by Ethnicity
Anixter's Product Quality score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Anixter Product Quality Score by Age
Anixter's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Anixter Product Quality Score by Usage
Anixter's Product Quality score was rated 5 stars by customers who have used Anixter's products/services for Over 10 Years.
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Anixter Product Quality vs. Competitors
Compared to its competitors, Anixter's Product Quality score is rated right above Wesco Distribution, and is preceded by ScanSource.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tri-Ed | 5/5 |
| W.W. Grainger | 3.9/5 |
| Digi-Key Corp | 3.4/5 |
| Rexel | 3.3/5 |
| General Cable | 3.2/5 |
| ScanSource | 3/5 |
| Anixter | 3/5 |
| Wesco Distribution | 2/5 |
| Sprint | 1.6/5 |
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Anixter Pricing
Anixter ROI & Value For Money
3.3/5
Anixter has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Anixter ROI
Anixter's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Anixter ROI the Highest
Anixter ROI Score by Gender
Anixter's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Anixter ROI Score by Ethnicity
Anixter's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Anixter ROI Score by Age
Anixter's ROI score was rated 4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Anixter ROI Score by Usage
Anixter's ROI score was rated 4.1 stars by customers who have used Anixter's products/services for Over 10 Years.
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Anixter Pricing vs. Competitors
Compared to its competitors, Anixter's ROI score is rated right above Digi-Key Corp, and is preceded by General Cable.
| COMPANY | Pricing Score | |
|---|---|---|
| Tri-Ed | 5/5 |
| W.W. Grainger | 3.7/5 |
| General Cable | 3.5/5 |
| Anixter | 3.3/5 |
| Digi-Key Corp | 3.1/5 |
| Rexel | 3/5 |
| ScanSource | 3/5 |
| Wesco Distribution | 2.3/5 |
| Sprint | 1.5/5 |
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Anixter Customer Satisfaction (CSAT)
Anixter Customer Satisfaction (CSAT) Score
53 / 100
Anixter has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
12%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Anixter Customer Satisfaction
Anixter's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked Anixter Customer Satisfaction the Highest
Anixter Customer Satisfaction Score by Gender
Anixter's Customer Satisfaction score was rated 72 by Male customers on Comparably.
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72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
Anixter Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Anixter's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Anixter Customer Satisfaction Score by Age
Anixter's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Anixter Customer Satisfaction Score by Usage
Anixter's Customer Satisfaction score was rated 100 points by customers who have used Anixter's products/services for Over 10 Years.
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Anixter Customer Satisfaction vs. Competitors
Compared to its competitors, Anixter's Customer Satisfaction score is rated right above General Cable, and is preceded by Rexel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tri-Ed | 100% |
| W.W. Grainger | 74% |
| Digi-Key Corp | 65% |
| Rexel | 55% |
| Anixter | 53% |
| General Cable | 51% |
| ScanSource | 50% |
| Sprint | 16% |
| Wesco Distribution | 0% |
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Anixter Customer Service
3.3/5
Anixter has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Anixter's Customer Service
Address
Glenview, IL
Website
http://www.anixter.com/
Quick Insights into Anixter Customer Service
Anixter's Customer Service score was rated highest by customers who have used Anixter's products/services for Over 10 Years.
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Ranked Anixter Customer Service the Highest
Anixter Customer Service Score by Gender
Anixter's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Anixter Customer Service Score by Ethnicity
Anixter's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
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0
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Anixter Customer Service Score by Age
Anixter's Customer Service score was rated 4 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Anixter Customer Service Score by Usage
Anixter's Customer Service score was rated 4.5 stars by customers who have used Anixter's products/services for Over 10 Years.
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Anixter Customer Service vs. Competitors
Compared to its competitors, Anixter's Customer Service score is rated right above Digi-Key Corp, and is preceded by General Cable.
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| General Cable | 3.3/5 |
| Anixter | 3.3/5 |
| Digi-Key Corp | 3.1/5 |
| ScanSource | 3/5 |
| Rexel | 2.9/5 |
| Sprint | 1.5/5 |
| Wesco Distribution | 1.5/5 |
| Tri-Ed | N/A |
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Anixter as an Employer
2.4/5
Anixter has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Anixter scored a 31 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Anixter would recommend the brand to a friend. ENPS measures how likely Anixter employees would recommend working at Anixter to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
