23
NPS
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General Cable
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About General Cable's Brand
General Cable develops, designs, manufactures, markets, and distributes copper, aluminum, and cable products.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
General Cable NPS
General Cable's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether General Cable's customers would recommend using the product based on a scale of -100 to 100.
General Cable Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
General Cable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Mar 2022 -66 | Mar 2022 | -66 |
Nov 2022 -25 | Nov 2022 | -25 |
Jun 2023 0 | Jun 2023 | 0 |
Nov 2023 -17 | Nov 2023 | -17 |
May 2024 -1 | May 2024 | -1 |
Jan 2025 13 | Jan 2025 | 13 |
Sep 2025 22 | Sep 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
General Cable Customer Reviews
Out of the 2 General Cable customer reviews 1 was positive and 1 was constructive. General Cable customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
General Cable Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of General Cable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
General Cable Product Quality
3.2/5
General Cable has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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General Cable Product Information
General Cable’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.generalcable.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Energy
Hardware and Devices
General Cable Pricing
General Cable ROI & Value For Money
3.5/5
General Cable has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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General Cable Customer Satisfaction (CSAT)
General Cable Customer Satisfaction (CSAT) Score
51 / 100
General Cable has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
General Cable Customer Service
3.3/5
General Cable has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About General Cable's Customer Service
Address
4 Tesseneer Drive, Newport, KY
Website
http://www.generalcable.com
Phone Number
+1 859-572-8000
General Cable as an Employer
3.5/5
General Cable has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
General Cable scored a 23 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of General Cable would recommend the brand to a friend. ENPS measures how likely General Cable employees would recommend working at General Cable to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
