-75
NPS
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Wesco Distribution
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About Wesco Distribution's Brand
Wesco is a procurement specialists, helping customers lower supply chain costs and raise the efficiency of entire operations through a
Brand at a Glance
100%
Customer Loyalty
2/5
Product Quality
2.3/5
Pricing
1.5/5
Customer Service
Wesco Distribution NPS
Wesco Distribution's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Wesco Distribution's customers would recommend using the product based on a scale of -100 to 100.
Wesco Distribution Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Wesco Distribution NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Mar 2023 -66 | Mar 2023 | -66 |
Jan 2024 -75 | Jan 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wesco Distribution Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wesco Distribution users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wesco Distribution Product Quality
2/5
Wesco Distribution has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Wesco Distribution's overall Product Quality score rated by its users and customers.
Wesco Distribution Product Information
Wesco Distribution’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.wesco.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
AdTech
Wesco Distribution Pricing
Wesco Distribution ROI & Value For Money
2.3/5
Wesco Distribution has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Wesco Distribution's overall ROI score rated by its users and customers.
Wesco Distribution Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wesco Distribution Customer Service
1.5/5
Wesco Distribution has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Wesco Distribution's overall Customer Service score rated by its users and customers.
About Wesco Distribution's Customer Service
Address
Suite 700, 225 West Station Square Drive, Pittsburgh, PA
Website
http://www.wesco.com/
Phone Number
(412)454-2200
Wesco Distribution as an Employer
2.6/5
Wesco Distribution has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Wesco Distribution scored a -75 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Wesco Distribution would recommend the brand to a friend. ENPS measures how likely Wesco Distribution employees would recommend working at Wesco Distribution to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
