-30
NPS
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Prysmian Group
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About Prysmian Group's Brand
Prysmian Group is the world leader in the energy and telecom cables and systems industry.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Prysmian Group NPS
Prysmian Group's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Prysmian Group's customers would recommend using the product based on a scale of -100 to 100.
Prysmian Group Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Prysmian Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -33 | May 2022 | -33 |
Sep 2022 -43 | Sep 2022 | -43 |
Oct 2022 -25 | Oct 2022 | -25 |
Nov 2022 -30 | Nov 2022 | -30 |
Jan 2023 -18 | Jan 2023 | -18 |
Mar 2023 -25 | Mar 2023 | -25 |
Jun 2023 -16 | Jun 2023 | -16 |
Jul 2023 -22 | Jul 2023 | -22 |
Aug 2023 -19 | Aug 2023 | -19 |
Nov 2023 -24 | Nov 2023 | -24 |
Jan 2024 -27 | Jan 2024 | -27 |
Apr 2024 -30 | Apr 2024 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prysmian Group NPS by Gender
Prysmian Group's NPS was rated 50 by Male customers on Comparably.
Male
50
Prysmian Group's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Prysmian Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Prysmian Group NPS by Age
Prysmian Group's NPS was rated 50 points by customers ages 36-40 on Comparably.
Prysmian Group NPS by Usage
Prysmian Group's NPS was rated 100 points by customers who have used Prysmian Group's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Prysmian Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Prysmian Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prysmian Group Customer Loyalty Score by Gender
Prysmian Group's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Prysmian Group.
Male
78%
Yes
Female
N/A
Yes
Prysmian Group Customer Loyalty Score by Age
Prysmian Group's Customer Loyalty score was rated 78% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Prysmian Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
Prysmian Group Customer Loyalty Score by Usage
Prysmian Group's Customer Loyalty score was rated 100% by customers who have used Prysmian Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Prysmian Group Product Quality
3.4/5
Prysmian Group has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Prysmian Group Product Information
Prysmian Group’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Prysmian Group Product Quality
Prysmian Group's Product Quality score was rated highest by customers who have used Prysmian Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Prysmian Group's Product Quality.
Ranked Prysmian Group Product Quality the Highest
Prysmian Group Product Quality Score by Gender
Prysmian Group's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Prysmian Group.
Male
4.4/5
Female
N/A
Prysmian Group Product Quality Score by Age
Prysmian Group's Product Quality score was rated 4.4 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Prysmian Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.4 | 36-40 | 4.4 |
Prysmian Group Product Quality Score by Usage
Prysmian Group's Product Quality score was rated 4.6 stars by customers who have used Prysmian Group's products/services for Less than 1 Year.
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Prysmian Group Pricing
Prysmian Group ROI & Value For Money
3.3/5
Prysmian Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Prysmian Group ROI
Prysmian Group's ROI score was rated highest by customers who have used Prysmian Group's products/services for Less than 1 Year.
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Ranked Prysmian Group ROI the Highest
Prysmian Group ROI Score by Gender
Prysmian Group's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Prysmian Group.
Male
4.5/5
Female
N/A
Prysmian Group ROI Score by Age
Prysmian Group's ROI score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Prysmian Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Prysmian Group ROI Score by Usage
Prysmian Group's ROI score was rated 4.8 stars by customers who have used Prysmian Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Prysmian Group Customer Satisfaction (CSAT)
Prysmian Group Customer Satisfaction (CSAT) Score
80 / 100
Prysmian Group has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
47%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Prysmian Group Customer Satisfaction
Prysmian Group's Customer Satisfaction score was rated highest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Prysmian Group's Customer Satisfaction.
Ranked Prysmian Group Customer Satisfaction the Highest
Prysmian Group Customer Satisfaction Score by Gender
Prysmian Group's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Prysmian Group.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Prysmian Group Customer Satisfaction Score by Age
Prysmian Group's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Prysmian Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Prysmian Group Customer Satisfaction Score by Usage
Prysmian Group's Customer Satisfaction score was rated 100 points by customers who have used Prysmian Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Prysmian Group Customer Service
3.6/5
Prysmian Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Prysmian Group's Customer Service
Address
22 Joseph East Warner Boulevard, North Dighton, MA 02764-1300
Website
http://www.prysmiangroup.com/en/index.html
Phone Number
5088225444
Quick Insights into Prysmian Group Customer Service
Prysmian Group's Customer Service score was rated highest by customers who have used Prysmian Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Prysmian Group's Customer Service score.
Ranked Prysmian Group Customer Service the Highest
Prysmian Group Customer Service Score by Gender
Prysmian Group's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Prysmian Group.
Male
4.5/5
Female
N/A
Prysmian Group Customer Service Score by Age
Prysmian Group's Customer Service score was rated 4.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Prysmian Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Prysmian Group Customer Service Score by Usage
Prysmian Group's Customer Service score was rated 5 stars by customers who have used Prysmian Group's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Prysmian Group as an Employer
4.1/5
Prysmian Group has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Prysmian Group scored a -30 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Prysmian Group would recommend the brand to a friend. ENPS measures how likely Prysmian Group employees would recommend working at Prysmian Group to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 27% | Promoters |
|---|---|
| 29% | Passive |
| 44% | Detractors |
