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Staples is

Ranked

#59

Retail Brands

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Staples

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Staples

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Staples is ranked #59 in Retail Brands

About Staples' Brand

Staples’s brand is ranked #318 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Staples. When compared to other organizations within the Retail industry, Staples is ranked #59. Among its major competitors, Staples is ranked in 7th place for NPS while Amazon is 1st, and Microsoft is 2nd. Overall, Staples has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

71%

Customer Loyalty

3/5

Product Quality

2.9/5

Pricing

2.7/5

Customer Service

Staples CMO

Marshall Warkentin

Marshall Warkentin serves as the Chief Marketing Officer of Staples. Marshall started at Staples in Apr of 2018. Marshall currently resides in the Greater Boston Area.

Staples Ranking

^#59 in Retail
^#4 / 4 of its competitors

Staples NPS

Staples's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Staples's customers would recommend using the product based on a scale of -100 to 100.

Staples Overall NPS

-20

NPS

33%	Promoters
14%	Passives
53%	Detractors

Staples NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -17	Feb 2025	-17
Mar 2025 -17	Mar 2025	-17
Apr 2025 -18	Apr 2025	-18
May 2025 -20	May 2025	-20
Jun 2025 -20	Jun 2025	-20
Jul 2025 -20	Jul 2025	-20
Aug 2025 -20	Aug 2025	-20
Sep 2025 -20	Sep 2025	-20
Oct 2025 -20	Oct 2025	-20
Nov 2025 -20	Nov 2025	-20
Dec 2025 -20	Dec 2025	-20
Jan 2026 -22	Jan 2026	-22

How Other Brands Compare

Staples is ranked #4 for NPS among its competitors. Amazon and Microsoft come in first and second, with Target coming in at third.

	Staples	Target	Amazon	Microsoft
Global Ranking	#318	#7	#9	#22
NPS	-20	36	49	38
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	-	$94.56B	$1.64T	$1.91T

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Staples NPS by Gender

Male customers rated Staples's NPS 2 points higher than Female customers.

Male

-34

Staples's NPS was rated -34 by Male customers on Comparably.

28%

Promoters

10%

Passives

62%

Detractors

Female

-36

Staples's NPS was rated -36 by Female customers on Comparably.

28%

Promoters

Passives

64%

Detractors

Staples NPS by Ethnicity

Staples's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -43	Caucasian	-43
Hispanic or Latino -35	Hispanic or Latino	-35
African American/Black -12	African American/Black	-12
Asian or Pacific Islander 15	Asian or Pacific Islander	15
Native American 0	Native American	0
Other -64	Other	-64

Staples NPS by Age

Staples's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

45%

14%

41%

26-30

42%

25%

33%

31-35

31%

23%

46%

36-40

36%

57%

41-45

13%

14%

73%

46-50

27%

13%

60%

51-55

29%

30%

41%

56-60

31%

69%

61-65

27%

73%

66+

15%

83%

Staples NPS by Usage

Staples's NPS was rated the highest by customers who have used Staples's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -21	Less than 1 Year	-21
1 to 2 Years 4	1 to 2 Years	4
2 to 5 Years -37	2 to 5 Years	-37
5 to 10 Years -45	5 to 10 Years	-45
Over 10 Years -40	Over 10 Years	-40

Staples NPS vs. Competitors

Compared to its competitors, Staples's NPS is rated right above Essendant, and is preceded by Best Buy.

COMPANY		NPS Score
	Amazon	49
	Microsoft	38
	Target	36
	RadioShack	20
	Walmart	7
	Best Buy	-3
	Staples	-20
	Essendant	-33
	Office Depot	-40

Staples NPS vs Companies in Retail

In the Retail industry, Staples's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	Staples	-20

Staples Customer Reviews

Out of the 42 Staples customer reviews 14 were positive and 28 were constructive. Staples customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Staples Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Staples users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

Staples Customer Loyalty Score by Gender

Female customers rated Staples's Customer Loyalty score 2% higher than Male customers.

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Male

76%

Yes

Female

78%

Yes

Staples Customer Loyalty Score by Ethnicity

Staples's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Staples Customer Loyalty Score by Age

Staples's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Staples.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 72%	18-25	72%
26-30 78%	26-30	78%
31-35 58%	31-35	58%
36-40 68%	36-40	68%
41-45 42%	41-45	42%
46-50 88%	46-50	88%
51-55 84%	51-55	84%
56-60 75%	56-60	75%
61-65 83%	61-65	83%
66+ 87%	66+	87%

Staples Customer Loyalty Score by Usage

Staples's Customer Loyalty score was rated the highest by customers who have used Staples's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	55%
1 to 2 Years	55%
2 to 5 Years	81%
5 to 10 Years	61%
Over 10 Years	85%

Staples Customer Loyalty Score by Industry

Staples's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Military and Defense industry customers.

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Tech	75%
Accounting	65%
Aerospace and Aviation	100%
Architecture and Planning	87%
Arts and Entertainment	33%
Automotive and Transportation	28%
Banking and Financial Services	100%
Business and Consumer Services	73%
Consulting	82%
Consumer Goods	40%
Consumer Services	100%
Education	89%
Government and Public Policy	10%
Healthcare, Hospitals and Medicine	79%
Hospitality	100%
Insurance	40%
Legal	100%
Marketing, Advertising and Research	78%
Military and Defense	10%
Real Estate	78%
Retail	82%
Transportation	100%

Staples Customer Loyalty vs. Competitors

Compared to its competitors, Staples's Customer Loyalty score is rated right above Office Depot, and is preceded by Best Buy.

COMPANY		Customer Loyalty Score
	Amazon	89%
	Essendant	87%
	Microsoft	84%
	Target	82%
	RadioShack	82%
	Walmart	76%
	Best Buy	76%
	Staples	71%
	Office Depot	67%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Staples's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Staples	71%

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Staples Product Quality

3/5

Staples has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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Staples Product Information

Staples’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Staples's product the highest. Reviewers from the Tech industry rated Staples the lowest at 3.

Website: http://staples.com

Company Size: 5,001-10,000 Employees

Industry

Tech

Business Services

Ecommerce and Marketplaces

Quick Insights into Staples Product Quality

Staples's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Real Estate industry.

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Ranked Staples Product Quality the Highest

Asian or Pacific Islander	3.9
18-25	3.8
Marketing, Advertising and Research	3.6

Ranked Staples Product Quality the Lowest

Other	2.1
41-45	1.9
Real Estate	1.5

Staples Product Quality Score by Gender

Male customers rated Staples's Product Quality score 0.1 stars higher than Female customers.

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Male

2.8/5

Female

2.7/5

Staples Product Quality Score by Ethnicity

Staples's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.1	Native American	3.1
Other 2.1	Other	2.1

Staples Product Quality Score by Age

Staples's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.7	26-30	3.7
31-35 3.7	31-35	3.7
36-40 3	36-40	3
41-45 1.9	41-45	1.9
46-50 2.6	46-50	2.6
51-55 3.5	51-55	3.5
56-60 2.5	56-60	2.5
61-65 2.2	61-65	2.2
66+ 2.1	66+	2.1

Staples Product Quality Score by Usage

Staples's Product Quality score was rated the highest by customers who have used Staples's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.1
2 to 5 Years	3.1
5 to 10 Years	2.9
Over 10 Years	2.6

Staples Product Quality Score by Industry

Staples's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Real Estate industry customers.

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Tech	3
Accounting	2.9
Aerospace and Aviation	3.5
Architecture and Planning	3
Arts and Entertainment	2.5
Automotive and Transportation	2
Banking and Financial Services	3.5
Business and Consumer Services	3.4
Consulting	2.5
Consumer Goods	2.6
Consumer Services	2.4
Education	3.4
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	2.1
Hospitality	2
Insurance	1.5
Legal	1.9
Marketing, Advertising and Research	3.6
Military and Defense	1.5
Real Estate	1.5
Retail	3.5
Transportation	3.6

Staples Product Quality vs. Competitors

Compared to its competitors, Staples's Product Quality score is rated right above Essendant, and is preceded by Best Buy.

COMPANY		Product Quality Score
	Amazon	4.2/5
	Microsoft	4.1/5
	Target	4.1/5
	RadioShack	3.8/5
	Walmart	3.5/5
	Best Buy	3.1/5
	Staples	3/5
	Essendant	2.7/5
	Office Depot	2.3/5

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Product Quality for Other Retail Brands

In the Retail industry, Staples's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Staples	3/5

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Staples Pricing

Staples ROI & Value For Money

2.9/5

Staples has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Staples Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Military and Defense industry think that they had the lowest ROI from Staples.

Quick Insights into Staples ROI

Staples's ROI score was rated highest by customers from the Transportation industry, and rated lowest by customers from the Military and Defense industry.

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Ranked Staples ROI the Highest

Transportation	4.2
26-30	3.9
Asian or Pacific Islander	3.6

Ranked Staples ROI the Lowest

Other	2.2
66+	2
Military and Defense	1.5

Staples ROI Score by Gender

Male customers rated Staples's ROI score 0.1 stars higher than Female customers.

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Male

2.7/5

Female

2.6/5

Staples ROI Score by Ethnicity

Staples's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2.8	Hispanic or Latino	2.8
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 2.5	Native American	2.5
Other 2.2	Other	2.2

Staples ROI Score by Age

Staples's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.9	26-30	3.9
31-35 3.4	31-35	3.4
36-40 2.8	36-40	2.8
41-45 2.1	41-45	2.1
46-50 2.6	46-50	2.6
51-55 3.3	51-55	3.3
56-60 2.4	56-60	2.4
61-65 2.3	61-65	2.3
66+ 2	66+	2

Staples ROI Score by Usage

Staples's ROI score was rated the highest by customers who have used Staples's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3
2 to 5 Years	3
5 to 10 Years	2.8
Over 10 Years	2.5

Staples ROI Score by Industry

Staples's ROI score was rated the highest by Transportation industry customers, and the lowest by Military and Defense industry customers.

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Tech	3
Accounting	2.7
Aerospace and Aviation	4
Architecture and Planning	2.9
Arts and Entertainment	2.5
Automotive and Transportation	1.9
Banking and Financial Services	3.1
Business and Consumer Services	3.1
Consulting	2.3
Consumer Goods	1.8
Consumer Services	2.9
Education	2.9
Government and Public Policy	3.6
Healthcare, Hospitals and Medicine	2.1
Hospitality	2
Insurance	2.8
Legal	2.2
Marketing, Advertising and Research	3.1
Military and Defense	1.5
Real Estate	1.6
Retail	3
Transportation	4.2

Staples Pricing vs. Competitors

Compared to its competitors, Staples's ROI score is rated right above Essendant, and is preceded by Best Buy.

COMPANY		Pricing Score
	Amazon	4.1/5
	Microsoft	4/5
	Target	3.9/5
	RadioShack	3.8/5
	Walmart	3.5/5
	Best Buy	3/5
	Staples	2.9/5
	Essendant	2.6/5
	Office Depot	2.3/5

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ROI for Other Retail Brands

In the Retail industry, Staples's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Staples	2.9/5

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Staples Customer Satisfaction (CSAT)

Staples Customer Satisfaction (CSAT) Score

47 / 100

Staples has an overall Customer Satisfaction score of 47 rated by its users and customers.

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Very Satisfied	28%
Satisfied	19%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	10%
Very Dissatisfied	32%

Very Satisfied

28%

Satisfied

19%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

10%

Very Dissatisfied

32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Staples Customer Satisfaction

Staples's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Military and Defense industry.

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Ranked Staples Customer Satisfaction the Highest

Architecture and Planning	83%
1 to 2 Years	74%
Asian or Pacific Islander	73%

Ranked Staples Customer Satisfaction the Lowest

Other	29%
41-45	18%
Military and Defense	0%

Staples Customer Satisfaction Score by Gender

Staples's Customer Satisfaction score was rated 41 by both Female and Male customers on Comparably.

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41 / 100

Male

	Very Satisfied	22%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	11%
	Very Dissatisfied	41%

41 / 100

Female

	Very Satisfied	32%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	8%
	Very Dissatisfied	43%

Staples Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Staples' Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.

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35 / 100

Very Satisfied	23%
Satisfied	12%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	11%
Very Dissatisfied	49%

Very Satisfied

23%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

49%

CSAT according to Hispanic or Latino

Staples' Customer Satisfaction (CSAT) score was rated 54% according to Hispanic or Latino users and customers.

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54 / 100

Very Satisfied	46%
Satisfied	8%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	0%
Very Dissatisfied	31%

Very Satisfied

46%

Satisfied

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

31%

CSAT according to African American/Black

Staples' Customer Satisfaction (CSAT) score was rated 61% according to African American/Black users and customers.

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61 / 100

Very Satisfied	42%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	27%

Very Satisfied

42%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

27%

CSAT according to Asian or Pacific Islander

Staples' Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.

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73 / 100

Very Satisfied	36%
Satisfied	37%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

36%

Satisfied

37%

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Staples' Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

Staples' Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.

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29 / 100

Very Satisfied	16%
Satisfied	13%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	19%
Very Dissatisfied	46%

Very Satisfied

16%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

19%

Very Dissatisfied

46%

Staples Customer Satisfaction Score by Age

Staples's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

69%

26-30

64%

31-35

70%

36-40

46%

41-45

18%

46-50

40%

51-55

59%

56-60

35%

61-65

30%

66+

27%

Staples Customer Satisfaction Score by Usage

Staples's Customer Satisfaction score was rated the highest by customers who have used Staples's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	43
1 to 2 Years	74
2 to 5 Years	33
5 to 10 Years	46
Over 10 Years	36

Staples Customer Satisfaction Score by Industry

Staples's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Military and Defense industry customers.

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{
	"title": "Staples Customer Satisfaction Score by Industry",
	"text": "Staples's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Military and Defense industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 41,
			"stars": 0,
			"csatScore": 41,
			"text": "Staples's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 41
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "Staples's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Staples's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 83
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Staples's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Staples's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Staples's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "Staples's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Staples's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Staples's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "Staples's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 42,
			"stars": 0,
			"csatScore": 42,
			"text": "Staples's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 42
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Staples's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Staples's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "Staples's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Staples's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Staples's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		}
	]
}

Tech	41
Accounting	56
Architecture and Planning	83
Arts and Entertainment	50
Automotive and Transportation	40
Banking and Financial Services	33
Business and Consumer Services	38
Consulting	50
Consumer Services	25
Education	51
Healthcare, Hospitals and Medicine	42
Hospitality	33
Legal	25
Marketing, Advertising and Research	63
Military and Defense	0
Retail	66

Staples Customer Satisfaction vs. Competitors

Compared to its competitors, Staples's Customer Satisfaction score is rated right above Essendant, and is preceded by Best Buy.

COMPANY		Customer Satisfaction (CSAT) Score
	Amazon	84%
	RadioShack	82%
	Microsoft	80%
	Target	79%
	Walmart	66%
	Best Buy	53%
	Staples	47%
	Essendant	46%
	Office Depot	32%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Staples's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	Staples	47%

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Staples Customer Service

2.7/5

Staples has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Staples's Customer Service

Address

500 Staples Dr, Framingham, MA 01702

Website

http://staples.com

Phone Number

+1-508-253-5000

Staples's Social Links

Quick Insights into Staples Customer Service

Staples's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Real Estate industry.

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Ranked Staples Customer Service the Highest

26-30	4.1
Aerospace and Aviation	3.9
Asian or Pacific Islander	3.5

Ranked Staples Customer Service the Lowest

Other	2.1
66+	1.5
Real Estate	1.5

Staples Customer Service Score by Gender

Female customers rated Staples's Customer Service score 0.1 stars higher than Male customers.

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Male

2.4/5

Female

2.5/5

Staples Customer Service Score by Ethnicity

Staples's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3.1	Native American	3.1
Other 2.1	Other	2.1

Staples Customer Service Score by Age

Staples's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 4.1	26-30	4.1
31-35 3.2	31-35	3.2
36-40 2.8	36-40	2.8
41-45 1.8	41-45	1.8
46-50 2.5	46-50	2.5
51-55 3.2	51-55	3.2
56-60 2	56-60	2
61-65 2	61-65	2
66+ 1.5	66+	1.5

Staples Customer Service Score by Usage

Staples's Customer Service score was rated the highest by customers who have used Staples's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3
1 to 2 Years	3.1
2 to 5 Years	2.8
5 to 10 Years	2.4
Over 10 Years	2.2

Staples Customer Service Score by Industry

Staples's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.

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Tech	2.7
Accounting	2.7
Aerospace and Aviation	3.9
Architecture and Planning	2.7
Arts and Entertainment	2.1
Automotive and Transportation	2.2
Banking and Financial Services	3.1
Business and Consumer Services	2.5
Consulting	2.6
Consumer Goods	1.8
Consumer Services	1.7
Education	2.9
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2
Hospitality	2
Insurance	1.5
Legal	1.9
Marketing, Advertising and Research	3.4
Military and Defense	1.5
Real Estate	1.5
Retail	3.5
Transportation	3.7

Staples Customer Service vs. Competitors

Compared to its competitors, Staples's Customer Service score is rated right above Essendant, and is preceded by Best Buy.

COMPANY		Customer Service Score
	Amazon	4.2/5
	Microsoft	4/5
	Target	4/5
	RadioShack	3.9/5
	Walmart	3.3/5
	Best Buy	2.9/5
	Staples	2.7/5
	Essendant	2.7/5
	Office Depot	2/5

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Customer Service for Other Retail Brands

In the Retail industry, Staples's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Staples	2.7/5

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Staples as an Employer

2.6/5

Staples has a 2.6/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Staples

Rachel Huckle

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Staples scored a -20 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Staples would recommend the brand to a friend. ENPS measures how likely Staples employees would recommend working at Staples to a friend.

Net Promoter Score

-20

NPS Score

33%	Promoters
14%	Passive
53%	Detractors

Employee Net Promoter Score

-40

eNPS Score

21%	Promoters
18%	Passive
61%	Detractors

Global Ranking Snapshot

Staples is ranked #318 in the Global Top 100 Brands. It ranks just behind Uline and just ahead of Fiserv.

RANK			INDUSTRY
316	iFIT	Kevin Duffy	Health and Wellness
317	Uline	Dick Uihlein	Retail
318	Staples	Rachel Huckle	Retail
319	Fiserv	Frank Bisignano	Banking and Financial Services
320	Hewlett Packard Enterprise	Antonio Neri	Tech
321	AbbVie	Richard Gonzalez	Health and Wellness
322	Gallup	Jim Clifton	Business and Consumer Services

Retail Ranking Snapshot

Staples is ranked #59 in the Retail Industry. It ranks just behind Uline and just ahead of Herman Miller.

RANK		Location
57	L Brands	Columbus, OH
58	Uline	Pleasant Prairie, WI
59	Staples	Framingham, MA
60	Herman Miller	Zeeland, MI
61	Dollar General	Goodlettsville, TN
62	Burton	Burlington, VT
63	Urban Outfitters