20
NPS
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RadioShack
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About RadioShack's Brand
RadioShack Corporation is engaged in the retail sale of consumer electronics goods and services. Among its major competitors, RadioShack is ranked in 1st place for NPS while Fry's Electronics is 2nd, and Walmart is 3rd.Their current valuation is $4.92B
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
RadioShack Ranking
- #1 / 4 of its competitors
RadioShack NPS
RadioShack's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether RadioShack's customers would recommend using the product based on a scale of -100 to 100.
RadioShack Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
RadioShack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 43 | Aug 2023 | 43 |
Sep 2023 47 | Sep 2023 | 47 |
Oct 2023 38 | Oct 2023 | 38 |
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 26 | Feb 2024 | 26 |
Mar 2024 30 | Mar 2024 | 30 |
May 2024 34 | May 2024 | 34 |
Oct 2024 37 | Oct 2024 | 37 |
Dec 2024 30 | Dec 2024 | 30 |
Apr 2025 33 | Apr 2025 | 33 |
May 2025 21 | May 2025 | 21 |
Aug 2025 20 | Aug 2025 | 20 |
How Other Brands Compare
RadioShack is ranked first for NPS among its competitors. Walmart and Best Buy come in second and third, with Staples coming in at #4. Among those competitors, it is the third most valued company behind Walmart.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RadioShack NPS by Gender
RadioShack's NPS was rated -57 by Male customers on Comparably.
Male
-57
RadioShack's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
N/A
RadioShack's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
RadioShack NPS by Ethnicity
RadioShack's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
RadioShack NPS by Age
RadioShack's NPS was rated -100 points by customers ages 66+ on Comparably.
RadioShack NPS by Usage
RadioShack's NPS was rated -51 points by customers who have used RadioShack's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -51 | Over 10 Years | -51 |
RadioShack NPS vs. Competitors
Compared to its competitors, RadioShack's NPS is rated right above Fry's Electronics.
| COMPANY | NPS Score | |
|---|---|---|
| RadioShack | 20 |
 | Fry's Electronics | 16 |
 | Walmart | 7 |
 | Best Buy | -3 |
 | Sam's Club | -8 |
 | ABT Electronics | -8 |
 | Staples | -20 |
 | HHGregg | -56 |
RadioShack Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of RadioShack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RadioShack Customer Loyalty Score by Gender
RadioShack's Customer Loyalty score was rated 74 by Male customers on Comparably.
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Male
74%
Yes
Female
N/A
Yes
RadioShack Customer Loyalty Score by Ethnicity
RadioShack's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of RadioShack.
82
out of 100
Caucasian
RadioShack Customer Loyalty Score by Age
RadioShack's Customer Loyalty score was rated 70% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of RadioShack.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 70% | 66+ | 70% |
RadioShack Customer Loyalty Score by Usage
RadioShack's Customer Loyalty score was rated 85% by customers who have used RadioShack's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RadioShack Customer Loyalty vs. Competitors
Compared to its competitors, RadioShack's Customer Loyalty score is rated right above HHGregg, and is preceded by Sam's Club.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sam's Club | 83% |
| RadioShack | 82% |
| HHGregg | 79% |
| Fry's Electronics | 77% |
| Walmart | 76% |
| Best Buy | 76% |
| ABT Electronics | 72% |
| Staples | 71% |
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RadioShack Product Quality
3.8/5
RadioShack has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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RadioShack Product Information
RadioShack’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.radioshack.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
SaaS
Quick Insights into RadioShack Product Quality
RadioShack's Product Quality score was rated highest by Caucasian customers.
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Ranked RadioShack Product Quality the Highest
RadioShack Product Quality Score by Gender
RadioShack's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
RadioShack Product Quality Score by Ethnicity
RadioShack's Product Quality score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of RadioShack.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
RadioShack Product Quality Score by Age
RadioShack's Product Quality score was rated 2.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of RadioShack.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.8 | 66+ | 2.8 |
RadioShack Product Quality Score by Usage
RadioShack's Product Quality score was rated 3.7 stars by customers who have used RadioShack's products/services for Over 10 Years.
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RadioShack Product Quality vs. Competitors
Compared to its competitors, RadioShack's Product Quality score is rated right above Walmart.
| COMPANY | Product Quality Score | |
|---|---|---|
| RadioShack | 3.8/5 |
| Walmart | 3.5/5 |
| Best Buy | 3.1/5 |
| Fry's Electronics | 3/5 |
| ABT Electronics | 3/5 |
| Staples | 3/5 |
| Sam's Club | 2.9/5 |
| HHGregg | 2.7/5 |
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RadioShack Pricing
RadioShack ROI & Value For Money
3.8/5
RadioShack has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into RadioShack ROI
RadioShack's ROI score was rated highest by Caucasian customers.
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Ranked RadioShack ROI the Highest
RadioShack ROI Score by Gender
RadioShack's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
RadioShack ROI Score by Ethnicity
RadioShack's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of RadioShack.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
RadioShack ROI Score by Age
RadioShack's ROI score was rated 2.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of RadioShack.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
RadioShack ROI Score by Usage
RadioShack's ROI score was rated 3.6 stars by customers who have used RadioShack's products/services for Over 10 Years.
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RadioShack Pricing vs. Competitors
Compared to its competitors, RadioShack's ROI score is rated right above Walmart.
| COMPANY | Pricing Score | |
|---|---|---|
| RadioShack | 3.8/5 |
| Walmart | 3.5/5 |
| Fry's Electronics | 3.3/5 |
| Sam's Club | 3.1/5 |
| Best Buy | 3/5 |
| ABT Electronics | 3/5 |
| Staples | 2.9/5 |
| HHGregg | 2.9/5 |
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RadioShack Customer Satisfaction (CSAT)
RadioShack Customer Satisfaction (CSAT) Score
83 / 100
RadioShack has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
43%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into RadioShack Customer Satisfaction
RadioShack's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked RadioShack Customer Satisfaction the Highest
RadioShack Customer Satisfaction Score by Gender
RadioShack's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
RadioShack Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
RadioShack's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
RadioShack Customer Satisfaction Score by Age
RadioShack's Customer Satisfaction score was rated 67 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of RadioShack.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 67% |
RadioShack Customer Satisfaction Score by Usage
RadioShack's Customer Satisfaction score was rated 83 points by customers who have used RadioShack's products/services for Over 10 Years.
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RadioShack Customer Satisfaction vs. Competitors
Compared to its competitors, RadioShack's Customer Satisfaction score is rated right above Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RadioShack | 82% |
| Walmart | 66% |
| Fry's Electronics | 60% |
| HHGregg | 57% |
| Best Buy | 53% |
| Sam's Club | 53% |
| Staples | 47% |
| ABT Electronics | 39% |
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RadioShack Customer Service
3.9/5
RadioShack has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About RadioShack's Customer Service
Address
300 RadioShack Circle, Fort Worth, TX
Website
http://www.radioshack.com
Phone Number
(800) 843-7422
Quick Insights into RadioShack Customer Service
RadioShack's Customer Service score was rated highest by Caucasian customers.
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Ranked RadioShack Customer Service the Highest
RadioShack Customer Service Score by Gender
RadioShack's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
RadioShack Customer Service Score by Ethnicity
RadioShack's Customer Service score was rated 4.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
RadioShack Customer Service Score by Age
RadioShack's Customer Service score was rated 2.6 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.6 | 66+ | 2.6 |
RadioShack Customer Service Score by Usage
RadioShack's Customer Service score was rated 3.7 stars by customers who have used RadioShack's products/services for Over 10 Years.
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RadioShack Customer Service vs. Competitors
Compared to its competitors, RadioShack's Customer Service score is rated right above Walmart.
| COMPANY | Customer Service Score | |
|---|---|---|
| RadioShack | 3.9/5 |
| Walmart | 3.3/5 |
| Fry's Electronics | 3.1/5 |
| HHGregg | 3/5 |
| Best Buy | 2.9/5 |
| ABT Electronics | 2.9/5 |
| Sam's Club | 2.7/5 |
| Staples | 2.7/5 |
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RadioShack as an Employer
3.7/5
RadioShack has a 3.7/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
RadioShack scored a 20 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of RadioShack would recommend the brand to a friend. ENPS measures how likely RadioShack employees would recommend working at RadioShack to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
