-8
NPS
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ABT Electronics
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About ABT Electronics' Brand
Online retailer of consumer electronics Among its major competitors, ABT Electronics is ranked in 3rd place for NPS while RadioShack is 1st, and Best Buy is 2nd.Their current valuation is $163.02B
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
ABT Electronics Ranking
- #3 / 4 of its competitors
ABT Electronics NPS
ABT Electronics's Net Promoter Score (NPS) is a -8 with 44% Promoters, 4% Passives, and 52% Detractors. Net Promoter Score tracks whether ABT Electronics's customers would recommend using the product based on a scale of -100 to 100.
ABT Electronics Overall NPS
| 44% | Promoters |
|---|---|
| 4% | Passives |
| 52% | Detractors |
ABT Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -12 | Jul 2024 | -12 |
Sep 2024 -12 | Sep 2024 | -12 |
Oct 2024 -12 | Oct 2024 | -12 |
Nov 2024 -8 | Nov 2024 | -8 |
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -12 | Feb 2025 | -12 |
Mar 2025 -9 | Mar 2025 | -9 |
Jun 2025 -7 | Jun 2025 | -7 |
Jul 2025 -7 | Jul 2025 | -7 |
Aug 2025 -9 | Aug 2025 | -9 |
Oct 2025 -9 | Oct 2025 | -9 |
Nov 2025 -9 | Nov 2025 | -9 |
How Other Brands Compare
ABT Electronics is ranked third for NPS among its competitors. RadioShack and Best Buy come in first and second, with Aaron's coming in at #4. Among those competitors, it is the most valued company.
ABT Electronics |  Best Buy |  RadioShack |  Aaron's | |
| Global Ranking | #- | #101 | #- | #- |
| NPS | -8 | -3 | 20 | -57 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $163.02B | $28.95B | $4.92B | $889.67M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ABT Electronics NPS by Gender
Male customers rated ABT Electronics's NPS 36 points higher than Female customers.
Male
-4
ABT Electronics's NPS was rated -4 by Male customers on Comparably.
46%
Promoters
4%
Passives
50%
Detractors
Female
-40
ABT Electronics's NPS was rated -40 by Female customers on Comparably.
27%
Promoters
6%
Passives
67%
Detractors
ABT Electronics NPS by Ethnicity
ABT Electronics's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Other -13 | Other | -13 |
ABT Electronics NPS by Age
ABT Electronics's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
ABT Electronics NPS by Usage
ABT Electronics's NPS was rated the highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -26 | Over 10 Years | -26 |
ABT Electronics NPS vs. Competitors
Compared to its competitors, ABT Electronics's NPS is rated right above Aaron's, and is preceded by Best Buy.
| COMPANY | NPS Score | |
|---|---|---|
| RadioShack | 20 |
| Best Buy | -3 |
| ABT Electronics | -8 |
| Aaron's | -57 |
 | Appliances Connection | -100 |
ABT Electronics Customer Reviews
Out of the 15 ABT Electronics customer reviews 6 were positive and 9 were constructive. ABT Electronics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ABT Electronics Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of ABT Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ABT Electronics Customer Loyalty Score by Gender
Male customers rated ABT Electronics's Customer Loyalty score 10% higher than Female customers.
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Male
85%
Yes
Female
75%
Yes
ABT Electronics Customer Loyalty Score by Ethnicity
ABT Electronics's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ABT Electronics.
84
out of 100
Caucasian
66
out of 100
Other
ABT Electronics Customer Loyalty Score by Age
ABT Electronics's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 85% | 41-45 | 85% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 64% | 56-60 | 64% |
61-65 87% | 61-65 | 87% |
66+ 79% | 66+ | 79% |
ABT Electronics Customer Loyalty Score by Usage
ABT Electronics's Customer Loyalty score was rated the highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABT Electronics Customer Loyalty Score by Industry
ABT Electronics's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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ABT Electronics Customer Loyalty vs. Competitors
Compared to its competitors, ABT Electronics's Customer Loyalty score is rated right above Appliances Connection, and is preceded by Best Buy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aaron's | 83% |
| RadioShack | 82% |
| Best Buy | 76% |
| ABT Electronics | 72% |
| Appliances Connection | 53% |
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ABT Electronics Product Quality
3/5
ABT Electronics has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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ABT Electronics Product Information
ABT Electronics’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated ABT Electronics's product the highest. Reviewers from the Arts and Entertainment industry rated ABT Electronics the lowest at 1.5.
- Website
- http://www.abt.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Quick Insights into ABT Electronics Product Quality
ABT Electronics's Product Quality score was rated highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked ABT Electronics Product Quality the Highest
Ranked ABT Electronics Product Quality the Lowest
ABT Electronics Product Quality Score by Gender
Male customers rated ABT Electronics's Product Quality score 0.2 stars higher than Female customers.
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Male
2.9/5
Female
2.7/5
ABT Electronics Product Quality Score by Ethnicity
ABT Electronics's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 3.7 | Other | 3.7 |
ABT Electronics Product Quality Score by Age
ABT Electronics's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
46-50 2.7 | 46-50 | 2.7 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.2 | 66+ | 2.2 |
ABT Electronics Product Quality Score by Usage
ABT Electronics's Product Quality score was rated the highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABT Electronics Product Quality Score by Industry
ABT Electronics's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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ABT Electronics Product Quality vs. Competitors
Compared to its competitors, ABT Electronics's Product Quality score is rated right above Aaron's, and is preceded by Best Buy.
| COMPANY | Product Quality Score | |
|---|---|---|
| RadioShack | 3.8/5 |
| Best Buy | 3.1/5 |
| ABT Electronics | 3/5 |
| Aaron's | 2.1/5 |
| Appliances Connection | 1.9/5 |
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ABT Electronics Pricing
ABT Electronics ROI & Value For Money
3/5
ABT Electronics has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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ABT Electronics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from ABT Electronics.
Quick Insights into ABT Electronics ROI
ABT Electronics's ROI score was rated highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked ABT Electronics ROI the Highest
Ranked ABT Electronics ROI the Lowest
ABT Electronics ROI Score by Gender
Male customers rated ABT Electronics's ROI score 0.5 stars higher than Female customers.
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Male
2.9/5
Female
2.4/5
ABT Electronics ROI Score by Ethnicity
ABT Electronics's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ABT Electronics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 3.5 | Other | 3.5 |
ABT Electronics ROI Score by Age
ABT Electronics's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
46-50 2.5 | 46-50 | 2.5 |
51-55 4.1 | 51-55 | 4.1 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.1 | 66+ | 2.1 |
ABT Electronics ROI Score by Usage
ABT Electronics's ROI score was rated the highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABT Electronics ROI Score by Industry
ABT Electronics's ROI score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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ABT Electronics Pricing vs. Competitors
Compared to its competitors, ABT Electronics's ROI score is rated right above Aaron's, and is preceded by Best Buy.
| COMPANY | Pricing Score | |
|---|---|---|
| RadioShack | 3.8/5 |
| Best Buy | 3/5 |
| ABT Electronics | 3/5 |
| Aaron's | 1.9/5 |
| Appliances Connection | 1.9/5 |
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ABT Electronics Customer Satisfaction (CSAT)
ABT Electronics Customer Satisfaction (CSAT) Score
40 / 100
ABT Electronics has an overall Customer Satisfaction score of 40 rated by its users and customers.
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Very Satisfied
32%
Satisfied
8%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
21%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ABT Electronics Customer Satisfaction
ABT Electronics's Customer Satisfaction score was rated highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked ABT Electronics Customer Satisfaction the Highest
Ranked ABT Electronics Customer Satisfaction the Lowest
ABT Electronics Customer Satisfaction Score by Gender
Male customers rated ABT Electronics's Customer Satisfaction score 18 points higher than Female customers.
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48 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 14% | |
Very Dissatisfied | 33% |
30 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 35% | |
Very Dissatisfied | 35% |
ABT Electronics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ABT Electronics' Customer Satisfaction (CSAT) score was rated 35% according to Caucasian users and customers.
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35 / 100
Very Satisfied
32%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
28%
Very Dissatisfied
34%
CSAT according to Other
ABT Electronics' Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
ABT Electronics Customer Satisfaction Score by Age
ABT Electronics's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 57% | |||||||||||||||
| 66+ | 23% |
ABT Electronics Customer Satisfaction Score by Usage
ABT Electronics's Customer Satisfaction score was rated the highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ABT Electronics Customer Satisfaction Score by Industry
ABT Electronics's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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}ABT Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, ABT Electronics's Customer Satisfaction score is rated right above Aaron's, and is preceded by Best Buy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RadioShack | 82% |
| Best Buy | 53% |
| ABT Electronics | 39% |
| Aaron's | 18% |
| Appliances Connection | 0% |
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ABT Electronics Customer Service
2.9/5
ABT Electronics has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About ABT Electronics's Customer Service
Address
1200 N. Milwaukee Ave., Glenview, IL
Website
http://www.abt.com
Phone Number
(847) 967-8830
Quick Insights into ABT Electronics Customer Service
ABT Electronics's Customer Service score was rated highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked ABT Electronics Customer Service the Highest
Ranked ABT Electronics Customer Service the Lowest
ABT Electronics Customer Service Score by Gender
Male customers rated ABT Electronics's Customer Service score 0.4 stars higher than Female customers.
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Male
2.7/5
Female
2.3/5
ABT Electronics Customer Service Score by Ethnicity
ABT Electronics's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 3.3 | Other | 3.3 |
ABT Electronics Customer Service Score by Age
ABT Electronics's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.4 | 41-45 | 3.4 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.7 | 51-55 | 3.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.1 | 66+ | 2.1 |
ABT Electronics Customer Service Score by Usage
ABT Electronics's Customer Service score was rated the highest by customers who have used ABT Electronics's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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ABT Electronics Customer Service Score by Industry
ABT Electronics's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
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ABT Electronics Customer Service vs. Competitors
Compared to its competitors, ABT Electronics's Customer Service score is rated right above Appliances Connection, and is preceded by Best Buy.
| COMPANY | Customer Service Score | |
|---|---|---|
| RadioShack | 3.9/5 |
| Best Buy | 2.9/5 |
| ABT Electronics | 2.9/5 |
| Appliances Connection | 1.9/5 |
| Aaron's | 1.5/5 |
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ABT Electronics as an Employer
Consumer vs. Employees
ABT Electronics scored a -8 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of ABT Electronics would recommend the brand to a friend. ENPS measures how likely ABT Electronics employees would recommend working at ABT Electronics to a friend.
Net Promoter Score
-8
NPS Score
| 44% | Promoters |
|---|---|
| 4% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
