-100
NPS
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Appliances Connection
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About Appliances Connection's Brand
We sell over 120,000 name brand appliances, home goods and accessories.
Brand at a Glance
53%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Appliances Connection NPS
Appliances Connection's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Appliances Connection's customers would recommend using the product based on a scale of -100 to 100.
Appliances Connection Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Appliances Connection NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
May 2022 -100 | May 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Appliances Connection Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Appliances Connection users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Appliances Connection Product Quality
1.9/5
Appliances Connection has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Appliances Connection's overall Product Quality score rated by its users and customers.
Appliances Connection Product Information
Appliances Connection’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Hardware and Devices
Appliances Connection Pricing
Appliances Connection ROI & Value For Money
1.9/5
Appliances Connection has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Appliances Connection Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Appliances Connection Customer Service
1.9/5
Appliances Connection has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Appliances Connection's overall Customer Service score rated by its users and customers.
About Appliances Connection's Customer Service
Address
10101 Foster Ave., Section A, Brooklyn, NY
Website
http://www.appliancesconnection.com
Phone Number
800-299-9470
Consumer vs. Employees
Appliances Connection scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Appliances Connection would recommend the brand to a friend. ENPS measures how likely Appliances Connection employees would recommend working at Appliances Connection to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
