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NPS
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HHGregg
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About HHGregg's Brand
hhgregg (NYSE: HGG) is a leading specialty retailer of home appliances, TVs and consumer electronics, home entertainment furniture, Among its major competitors, HHGregg is ranked in 6th place for NPS while Amazon is 1st, and RadioShack is 2nd. Overall, HHGregg has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
79%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
HHGregg Ranking
- #4 / 4 of its competitors
HHGregg NPS
HHGregg's Net Promoter Score (NPS) is a -56 with 11% Promoters, 22% Passives, and 67% Detractors. Net Promoter Score tracks whether HHGregg's customers would recommend using the product based on a scale of -100 to 100.
HHGregg Overall NPS
| 11% | Promoters |
|---|---|
| 22% | Passives |
| 67% | Detractors |
HHGregg NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -75 | Nov 2021 | -75 |
Mar 2022 -83 | Mar 2022 | -83 |
Sep 2022 -71 | Sep 2022 | -71 |
Jul 2023 -50 | Jul 2023 | -50 |
Jan 2024 -55 | Jan 2024 | -55 |
How Other Brands Compare
HHGregg is ranked #4 for NPS among its competitors. Amazon and Lowe's Home Improvement come in first and second, with Electrolux coming in at third.
HHGregg |  Amazon |  Lowe's Home Improvement |  Electrolux | |
| Global Ranking | #- | #9 | #128 | #312 |
| NPS | -56 | 49 | -5 | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.64T | $136.70B | $4.03B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HHGregg NPS by Gender
HHGregg's NPS was rated 0 by Female customers on Comparably.
Female
0
HHGregg's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
HHGregg's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
HHGregg NPS vs. Competitors
Compared to its competitors, HHGregg's NPS is rated right below Electrolux.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
 | RadioShack | 20 |
 | Rent-A-Center | -2 |
| Lowe's Home Improvement | -5 |
| Electrolux | -26 |
| HHGregg | -56 |
HHGregg Customer Reviews
Out of the 2 HHGregg customer reviews 1 was positive and 1 was constructive. HHGregg customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HHGregg Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of HHGregg users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HHGregg Customer Loyalty Score by Gender
HHGregg's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
HHGregg Customer Loyalty vs. Competitors
Compared to its competitors, HHGregg's Customer Loyalty score is rated right above Lowe's Home Improvement, and is preceded by RadioShack.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| Rent-A-Center | 84% |
| RadioShack | 82% |
| HHGregg | 79% |
| Lowe's Home Improvement | 77% |
| Electrolux | 68% |
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HHGregg Product Quality
2.7/5
HHGregg has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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HHGregg Product Information
HHGregg’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.hhgregg.com
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Hardware and Devices
Media
Sports & Entertainment
Quick Insights into HHGregg Product Quality
HHGregg's Product Quality score was rated highest by Female customers.
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Ranked HHGregg Product Quality the Highest
HHGregg Product Quality Score by Gender
HHGregg's Product Quality score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
HHGregg Product Quality vs. Competitors
Compared to its competitors, HHGregg's Product Quality score is rated right above Electrolux, and is preceded by Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| RadioShack | 3.8/5 |
| Rent-A-Center | 3.4/5 |
| Lowe's Home Improvement | 3.1/5 |
| HHGregg | 2.7/5 |
| Electrolux | 2.5/5 |
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HHGregg Pricing
HHGregg ROI & Value For Money
2.9/5
HHGregg has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into HHGregg ROI
HHGregg's ROI score was rated highest by Female customers.
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Ranked HHGregg ROI the Highest
HHGregg ROI Score by Gender
HHGregg's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
HHGregg Pricing vs. Competitors
Compared to its competitors, HHGregg's ROI score is rated right above Electrolux, and is preceded by Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| RadioShack | 3.8/5 |
| Rent-A-Center | 3.2/5 |
| Lowe's Home Improvement | 3/5 |
| HHGregg | 2.9/5 |
| Electrolux | 2.3/5 |
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HHGregg Customer Satisfaction (CSAT)
HHGregg Customer Satisfaction (CSAT) Score
57 / 100
HHGregg has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HHGregg Customer Satisfaction
HHGregg's Customer Satisfaction score was rated highest by Female customers.
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Ranked HHGregg Customer Satisfaction the Highest
HHGregg Customer Satisfaction Score by Gender
HHGregg's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HHGregg Customer Satisfaction vs. Competitors
Compared to its competitors, HHGregg's Customer Satisfaction score is rated right above Lowe's Home Improvement, and is preceded by Rent-A-Center.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| RadioShack | 82% |
| Rent-A-Center | 60% |
| HHGregg | 57% |
| Lowe's Home Improvement | 39% |
| Electrolux | 35% |
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HHGregg Customer Service
3/5
HHGregg has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About HHGregg's Customer Service
Address
4151 East 96th Street, Indianapolis, IN
Website
http://www.hhgregg.com
Phone Number
317-848-8710
Quick Insights into HHGregg Customer Service
HHGregg's Customer Service score was rated highest by Female customers.
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Ranked HHGregg Customer Service the Highest
HHGregg Customer Service Score by Gender
HHGregg's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HHGregg.
Female
3.5/5
Male
N/A
HHGregg Customer Service vs. Competitors
Compared to its competitors, HHGregg's Customer Service score is rated right above Lowe's Home Improvement, and is preceded by Rent-A-Center.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| RadioShack | 3.9/5 |
| Rent-A-Center | 3.3/5 |
| HHGregg | 3/5 |
| Lowe's Home Improvement | 2.9/5 |
| Electrolux | 2.3/5 |
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HHGregg as an Employer
3.4/5
HHGregg has a 3.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
HHGregg scored a -56 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of HHGregg would recommend the brand to a friend. ENPS measures how likely HHGregg employees would recommend working at HHGregg to a friend.
Net Promoter Score
-56
NPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
