Rent-A-Center NPS & Customer Reviews

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Rent-A-Center

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Rent-A-Center

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About Rent-A-Center's Brand

Rent-A-Center, Inc. is a rent-to-own operator in North America.

Brand at a Glance

84%

Customer Loyalty

3.4/5

Product Quality

3.2/5

Pricing

3.3/5

Customer Service

Rent-A-Center NPS

Rent-A-Center's Net Promoter Score (NPS) is a -2 with 43% Promoters, 12% Passives, and 45% Detractors. Net Promoter Score tracks whether Rent-A-Center's customers would recommend using the product based on a scale of -100 to 100.

Rent-A-Center Overall NPS

-2

NPS

43%	Promoters
12%	Passives
45%	Detractors

Rent-A-Center NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 0	Feb 2025	0
Mar 2025 0	Mar 2025	0
Apr 2025 0	Apr 2025	0
May 2025 0	May 2025	0
Jun 2025 0	Jun 2025	0
Jul 2025 0	Jul 2025	0
Aug 2025 0	Aug 2025	0
Sep 2025 -2	Sep 2025	-2
Oct 2025 -2	Oct 2025	-2
Nov 2025 -2	Nov 2025	-2
Dec 2025 -2	Dec 2025	-2
Jan 2026 -2	Jan 2026	-2

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rent-A-Center NPS by Gender

Male customers rated Rent-A-Center's NPS 2 points higher than Female customers.

Male

Rent-A-Center's NPS was rated 1 by Male customers on Comparably.

46%

Promoters

Passives

45%

Detractors

Female

-1

Rent-A-Center's NPS was rated -1 by Female customers on Comparably.

45%

Promoters

Passives

46%

Detractors

Rent-A-Center NPS by Ethnicity

Rent-A-Center's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 5	Caucasian	5
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 1	African American/Black	1
Asian or Pacific Islander -17	Asian or Pacific Islander	-17
Native American -10	Native American	-10
Other -40	Other	-40

Rent-A-Center NPS by Age

Rent-A-Center's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

46%

26-30

25%

10%

65%

31-35

38%

18%

44%

36-40

44%

14%

42%

41-45

59%

10%

31%

46-50

38%

54%

51-55

56%

41%

56-60

45%

47%

61-65

42%

52%

66+

45%

48%

Rent-A-Center NPS by Usage

Rent-A-Center's NPS was rated the highest by customers who have used Rent-A-Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -5	Less than 1 Year	-5
1 to 2 Years 1	1 to 2 Years	1
2 to 5 Years 10	2 to 5 Years	10
5 to 10 Years 9	5 to 10 Years	9
Over 10 Years -17	Over 10 Years	-17

Rent-A-Center Customer Reviews

Out of the 80 Rent-A-Center customer reviews 50 were positive and 30 were constructive. Rent-A-Center customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Rent-A-Center Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Rent-A-Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

Rent-A-Center Customer Loyalty Score by Gender

Female customers rated Rent-A-Center's Customer Loyalty score 3% higher than Male customers.

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Male

85%

Yes

Female

88%

Yes

Rent-A-Center Customer Loyalty Score by Ethnicity

Rent-A-Center's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Rent-A-Center Customer Loyalty Score by Age

Rent-A-Center's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Rent-A-Center.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 85%	18-25	85%
26-30 80%	26-30	80%
31-35 82%	31-35	82%
36-40 91%	36-40	91%
41-45 91%	41-45	91%
46-50 89%	46-50	89%
51-55 89%	51-55	89%
56-60 85%	56-60	85%
61-65 83%	61-65	83%
66+ 88%	66+	88%

Rent-A-Center Customer Loyalty Score by Usage

Rent-A-Center's Customer Loyalty score was rated the highest by customers who have used Rent-A-Center's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	82%
1 to 2 Years	89%
2 to 5 Years	89%
5 to 10 Years	90%
Over 10 Years	89%

Rent-A-Center Customer Loyalty Score by Industry

Rent-A-Center's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Travel and Hospitality industry customers.

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Tech	80%
Accounting	80%
Aerospace and Aviation	74%
Architecture and Planning	70%
Arts and Entertainment	75%
Automotive and Transportation	89%
Banking and Financial Services	100%
Business and Consumer Services	76%
Business Supplies and Equipment	100%
Chemicals	100%
Construction	74%
Consumer Electronics	100%
Consumer Goods	100%
Consumer Services	85%
Education	87%
Facilities Services	85%
Furniture	100%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	91%
Hospitality	89%
Individual and Family Services	100%
Legal	100%
Travel and Hospitality	70%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	100%
Non-Profit	78%
Professional Services	70%
Public Relations and Communications	100%
Real Estate	70%
Religious Institutions	100%
Restaurants	100%
Retail	87%
Transportation	89%
Utilities	100%
Warehousing	100%

Rent-A-Center Product Quality

3.4/5

Rent-A-Center has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Rent-A-Center Product Information

Rent-A-Center’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Rent-A-Center's product the highest. Reviewers from the Banking and Financial Services industry rated Rent-A-Center the lowest at 4.5.

Website: https://www.rentacenter.com/

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Rent-A-Center Product Quality

Rent-A-Center's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Utilities industry.

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Ranked Rent-A-Center Product Quality the Highest

Business Supplies and Equipment	5
Asian or Pacific Islander	4.1
41-45	4

Ranked Rent-A-Center Product Quality the Lowest

46-50	2.9
Other	2.7
Utilities	2

Rent-A-Center Product Quality Score by Gender

Male customers rated Rent-A-Center's Product Quality score 0.1 stars higher than Female customers.

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Male

3.5/5

Female

3.4/5

Rent-A-Center Product Quality Score by Ethnicity

Rent-A-Center's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 3.7	Native American	3.7
Other 2.7	Other	2.7

Rent-A-Center Product Quality Score by Age

Rent-A-Center's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 2.9	26-30	2.9
31-35 3.3	31-35	3.3
36-40 3.6	36-40	3.6
41-45 4	41-45	4
46-50 2.9	46-50	2.9
51-55 3.8	51-55	3.8
56-60 3.5	56-60	3.5
61-65 3.5	61-65	3.5
66+ 3.3	66+	3.3

Rent-A-Center Product Quality Score by Usage

Rent-A-Center's Product Quality score was rated the highest by customers who have used Rent-A-Center's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.6
2 to 5 Years	3.5
5 to 10 Years	3.6
Over 10 Years	3.3

Rent-A-Center Product Quality Score by Industry

Rent-A-Center's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Utilities industry customers.

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Tech	2.9
Accounting	2.5
Aerospace and Aviation	4.7
Architecture and Planning	2.2
Arts and Entertainment	3.1
Automotive and Transportation	2.7
Banking and Financial Services	4.5
Business and Consumer Services	2.6
Business Supplies and Equipment	5
Chemicals	4.6
Construction	4
Consumer Electronics	4.6
Consumer Goods	3.1
Consumer Services	3.3
Education	3.7
Facilities Services	4.4
Furniture	4.1
Government and Public Policy	3.6
Healthcare, Hospitals and Medicine	3
Hospitality	4
Individual and Family Services	4.2
Legal	3
Travel and Hospitality	4.6
Manufacturing and Machinery	5
Marketing, Advertising and Research	2.6
Non-Profit	3.1
Professional Services	2
Public Relations and Communications	3.5
Real Estate	3.5
Religious Institutions	4.1
Restaurants	3.7
Retail	3.6
Transportation	3.5
Utilities	2
Warehousing	4.6

Rent-A-Center Pricing

Rent-A-Center ROI & Value For Money

3.2/5

Rent-A-Center has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Rent-A-Center Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Rent-A-Center.

Quick Insights into Rent-A-Center ROI

Rent-A-Center's ROI score was rated highest by customers from the Chemicals industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Rent-A-Center ROI the Highest

Chemicals	4.8
Asian or Pacific Islander	4
41-45	3.6

Ranked Rent-A-Center ROI the Lowest

Other	2.5
26-30	2.4
Architecture and Planning	1.8

Rent-A-Center ROI Score by Gender

Male customers rated Rent-A-Center's ROI score 0.2 stars higher than Female customers.

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Male

3.3/5

Female

3.1/5

Rent-A-Center ROI Score by Ethnicity

Rent-A-Center's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.7	Native American	3.7
Other 2.5	Other	2.5

Rent-A-Center ROI Score by Age

Rent-A-Center's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 2.4	26-30	2.4
31-35 3.3	31-35	3.3
36-40 3.2	36-40	3.2
41-45 3.6	41-45	3.6
46-50 2.8	46-50	2.8
51-55 3.5	51-55	3.5
56-60 3.1	56-60	3.1
61-65 2.9	61-65	2.9
66+ 3	66+	3

Rent-A-Center ROI Score by Usage

Rent-A-Center's ROI score was rated the highest by customers who have used Rent-A-Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.2
2 to 5 Years	3.3
5 to 10 Years	3.3
Over 10 Years	2.9

Rent-A-Center ROI Score by Industry

Rent-A-Center's ROI score was rated the highest by Chemicals industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.6
Accounting	2.8
Aerospace and Aviation	3.4
Architecture and Planning	1.8
Arts and Entertainment	2.9
Automotive and Transportation	2.3
Banking and Financial Services	2.2
Business and Consumer Services	2.2
Business Supplies and Equipment	2.3
Chemicals	4.8
Construction	3.1
Consumer Electronics	4.6
Consumer Goods	3.1
Consumer Services	3.1
Education	2.9
Facilities Services	4.1
Furniture	4.7
Government and Public Policy	3.7
Healthcare, Hospitals and Medicine	2.6
Hospitality	3.5
Individual and Family Services	2.6
Legal	3
Travel and Hospitality	4.5
Manufacturing and Machinery	4.6
Marketing, Advertising and Research	2.6
Non-Profit	2.5
Professional Services	2.1
Public Relations and Communications	3
Real Estate	3.5
Religious Institutions	4
Restaurants	3.7
Retail	3.2
Transportation	3.5
Utilities	4.1
Warehousing	4.3

Rent-A-Center Customer Satisfaction (CSAT)

Rent-A-Center Customer Satisfaction (CSAT) Score

60 / 100

Rent-A-Center has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	42%
Satisfied	18%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	8%
Very Dissatisfied	23%

Very Satisfied

42%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Rent-A-Center Customer Satisfaction

Rent-A-Center's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Utilities industry.

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Ranked Rent-A-Center Customer Satisfaction the Highest

Asian or Pacific Islander	100%
Banking and Financial Services	100%
41-45	69%

Ranked Rent-A-Center Customer Satisfaction the Lowest

Other	41%
26-30	40%
Utilities	0%

Rent-A-Center Customer Satisfaction Score by Gender

Male customers rated Rent-A-Center's Customer Satisfaction score 7 points higher than Female customers.

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64 / 100

Male

	Very Satisfied	48%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	7%
	Very Dissatisfied	24%

57 / 100

Female

	Very Satisfied	43%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	5%
	Very Dissatisfied	27%

Rent-A-Center Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Rent-A-Center's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.

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63 / 100

Very Satisfied	45%
Satisfied	18%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	23%

Very Satisfied

45%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

CSAT according to Hispanic or Latino

Rent-A-Center's Customer Satisfaction (CSAT) score was rated 66% according to Hispanic or Latino users and customers.

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66 / 100

Very Satisfied	52%
Satisfied	14%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	2%
Very Dissatisfied	24%

Very Satisfied

52%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

24%

CSAT according to African American/Black

Rent-A-Center's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.

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57 / 100

Very Satisfied	46%
Satisfied	11%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	6%
Very Dissatisfied	26%

Very Satisfied

46%

Satisfied

11%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

26%

CSAT according to Asian or Pacific Islander

Rent-A-Center's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Rent-A-Center's Customer Satisfaction (CSAT) score was rated 61% according to Native American users and customers.

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61 / 100

Very Satisfied	44%
Satisfied	17%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	11%
Very Dissatisfied	17%

Very Satisfied

44%

Satisfied

17%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

11%

Very Dissatisfied

17%

CSAT according to Other

Rent-A-Center's Customer Satisfaction (CSAT) score was rated 41% according to Other users and customers.

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41 / 100

Very Satisfied	32%
Satisfied	9%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	7%
Very Dissatisfied	43%

Very Satisfied

32%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

43%

Rent-A-Center Customer Satisfaction Score by Age

Rent-A-Center's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

61%

26-30

40%

31-35

59%

36-40

61%

41-45

69%

46-50

57%

51-55

66%

56-60

63%

61-65

48%

66+

61%

Rent-A-Center Customer Satisfaction Score by Usage

Rent-A-Center's Customer Satisfaction score was rated the highest by customers who have used Rent-A-Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	59
1 to 2 Years	63
2 to 5 Years	64
5 to 10 Years	59
Over 10 Years	52

Rent-A-Center Customer Satisfaction Score by Industry

Rent-A-Center's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Utilities industry customers.

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{
	"title": "Rent-A-Center Customer Satisfaction Score by Industry",
	"text": "Rent-A-Center's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Utilities industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
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			"groupId": 499,
			"score": 36,
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			"scoreClassName": "",
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			"groupId": 505,
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			"stars": 0,
			"csatScore": 100,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 77,
			"stars": 0,
			"csatScore": 77,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 77
		},
		{
			"label": "Consumer Electronics",
			"groupId": 512,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Consumer Electronics customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 61,
			"stars": 0,
			"csatScore": 61,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 61
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 46,
			"stars": 0,
			"csatScore": 46,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 46
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Facilities Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Furniture",
			"groupId": 520,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Furniture customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Individual and Family Services",
			"groupId": 525,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Individual and Family Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Public Relations and Communications",
			"groupId": 550,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Public Relations and Communications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Religious Institutions",
			"groupId": 556,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Religious Institutions customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 65,
			"stars": 0,
			"csatScore": 65,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 65
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Rent-A-Center's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	51
Accounting	57
Aerospace and Aviation	83
Architecture and Planning	0
Arts and Entertainment	36
Automotive and Transportation	44
Banking and Financial Services	100
Business and Consumer Services	42
Business Supplies and Equipment	100
Chemicals	100
Construction	77
Consumer Electronics	100
Consumer Goods	60
Consumer Services	61
Education	46
Facilities Services	83
Furniture	100
Government and Public Policy	40
Healthcare, Hospitals and Medicine	44
Hospitality	60
Individual and Family Services	50
Legal	66
Travel and Hospitality	100
Manufacturing and Machinery	100
Non-Profit	75
Professional Services	33
Public Relations and Communications	67
Real Estate	67
Religious Institutions	67
Restaurants	60
Retail	65
Transportation	57
Utilities	0
Warehousing	100

Rent-A-Center Customer Service

3.3/5

Rent-A-Center has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

Sign Up to unlock Rent-A-Center's overall Customer Service score rated by its users and customers.

About Rent-A-Center's Customer Service

Address

5501 Headquarters Drive, Plano, TX 75024

Website

https://www.rentacenter.com/

Phone Number

972-801-4712

Rent-A-Center's Social Links

Quick Insights into Rent-A-Center Customer Service

Rent-A-Center's Customer Service score was rated highest by customers from the Consumer Electronics industry, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Rent-A-Center Customer Service the Highest

Consumer Electronics	5
Asian or Pacific Islander	3.8
41-45	3.7

Ranked Rent-A-Center Customer Service the Lowest

Other	2.6
26-30	2.2
Architecture and Planning	1.6

Rent-A-Center Customer Service Score by Gender

Male customers rated Rent-A-Center's Customer Service score 0.1 stars higher than Female customers.

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Male

3.3/5

Female

3.2/5

Rent-A-Center Customer Service Score by Ethnicity

Rent-A-Center's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Native American 3.7	Native American	3.7
Other 2.6	Other	2.6

Rent-A-Center Customer Service Score by Age

Rent-A-Center's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1
26-30 2.2	26-30	2.2
31-35 3.3	31-35	3.3
36-40 3.2	36-40	3.2
41-45 3.7	41-45	3.7
46-50 3	46-50	3
51-55 3.5	51-55	3.5
56-60 3.3	56-60	3.3
61-65 3.2	61-65	3.2
66+ 3.3	66+	3.3

Rent-A-Center Customer Service Score by Usage

Rent-A-Center's Customer Service score was rated the highest by customers who have used Rent-A-Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.3
2 to 5 Years	3.5
5 to 10 Years	3.3
Over 10 Years	2.9

Rent-A-Center Customer Service Score by Industry

Rent-A-Center's Customer Service score was rated the highest by Consumer Electronics industry customers, and the lowest by Architecture and Planning industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.9
Accounting	2.7
Aerospace and Aviation	3.4
Architecture and Planning	1.6
Arts and Entertainment	2.4
Automotive and Transportation	2.3
Banking and Financial Services	3.7
Business and Consumer Services	2.4
Business Supplies and Equipment	3.6
Chemicals	4.8
Construction	3.5
Consumer Electronics	5
Consumer Goods	3.3
Consumer Services	2.9
Education	3
Facilities Services	4.1
Furniture	4.7
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	2.8
Hospitality	3.4
Individual and Family Services	3.5
Legal	3
Travel and Hospitality	4.8
Manufacturing and Machinery	4.6
Marketing, Advertising and Research	2
Non-Profit	2.7
Professional Services	2
Public Relations and Communications	2.6
Real Estate	3.5
Religious Institutions	4.3
Restaurants	3.5
Retail	3.7
Transportation	3.5
Utilities	3.8
Warehousing	4.3

Rent-A-Center as an Employer

2.9/5

Rent-A-Center has a 2.9/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Rent-A-Center

Mitch Fadel

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Rent-A-Center scored a -2 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Rent-A-Center would recommend the brand to a friend. ENPS measures how likely Rent-A-Center employees would recommend working at Rent-A-Center to a friend.

Net Promoter Score

-2

NPS Score

43%	Promoters
12%	Passive
45%	Detractors

Employee Net Promoter Score

-22

eNPS Score

34%	Promoters
10%	Passive
56%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail