16
NPS
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Fry's Electronics
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About Fry's Electronics' Brand
"Fry's Electronics is a retailer of software, consumer electronics, computer hardware, and household appliances." Among its major competitors, Fry's Electronics is ranked in 3rd place for NPS while B&H Photo is 1st, and RadioShack is 2nd.
Brand at a Glance
77%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Fry's Electronics Ranking
- #3 / 4 of its competitors
Fry's Electronics NPS
Fry's Electronics's Net Promoter Score (NPS) is a 16 with 55% Promoters, 6% Passives, and 39% Detractors. Net Promoter Score tracks whether Fry's Electronics's customers would recommend using the product based on a scale of -100 to 100.
Fry's Electronics Overall NPS
| 55% | Promoters |
|---|---|
| 6% | Passives |
| 39% | Detractors |
Fry's Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 14 | Jul 2022 | 14 |
Aug 2022 14 | Aug 2022 | 14 |
Sep 2022 16 | Sep 2022 | 16 |
Jan 2023 20 | Jan 2023 | 20 |
Apr 2023 17 | Apr 2023 | 17 |
Jan 2024 19 | Jan 2024 | 19 |
Feb 2024 21 | Feb 2024 | 21 |
Mar 2024 17 | Mar 2024 | 17 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 17 | Oct 2024 | 17 |
Nov 2024 19 | Nov 2024 | 19 |
Apr 2025 17 | Apr 2025 | 17 |
How Other Brands Compare
Fry's Electronics is ranked third for NPS among its competitors. B&H Photo and RadioShack come in first and second, with Best Buy coming in at #4.
Fry's Electronics |  Best Buy |  B&H Photo |  RadioShack | |
| Global Ranking | #- | #101 | #596 | #- |
| NPS | 16 | -3 | 40 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $28.95B | - | $4.92B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fry's Electronics NPS by Gender
Male customers rated Fry's Electronics's NPS 8 points higher than Female customers.
Male
42
Fry's Electronics's NPS was rated 42 by Male customers on Comparably.
67%
Promoters
8%
Passives
25%
Detractors
Female
34
Fry's Electronics's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Fry's Electronics NPS by Ethnicity
Fry's Electronics's NPS was rated 75 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Fry's Electronics NPS by Age
Fry's Electronics's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Fry's Electronics NPS by Usage
Fry's Electronics's NPS was rated the highest by customers who have used Fry's Electronics's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 49 | Over 10 Years | 49 |
Fry's Electronics NPS vs. Competitors
Compared to its competitors, Fry's Electronics's NPS is rated right above Xplore Technologies, and is preceded by RadioShack.
| COMPANY | NPS Score | |
|---|---|---|
| B&H Photo | 40 |
| RadioShack | 20 |
| Fry's Electronics | 16 |
 | Xplore Technologies | 0 |
| Best Buy | -3 |
 | Micro Center | -3 |
Fry's Electronics Customer Reviews
Out of the 3 Fry's Electronics customer reviews 2 were positive and 1 was constructive. Fry's Electronics customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Fry's Electronics Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Fry's Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fry's Electronics Customer Loyalty Score by Gender
Female customers rated Fry's Electronics's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
Fry's Electronics Customer Loyalty Score by Ethnicity
Fry's Electronics's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Fry's Electronics Customer Loyalty Score by Age
Fry's Electronics's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 82% | 61-65 | 82% |
66+ 70% | 66+ | 70% |
Fry's Electronics Customer Loyalty Score by Usage
Fry's Electronics's Customer Loyalty score was rated the highest by customers who have used Fry's Electronics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Fry's Electronics Customer Loyalty Score by Industry
Fry's Electronics's Customer Loyalty score was rated 82% by Tech industry customers.
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Fry's Electronics Customer Loyalty vs. Competitors
Compared to its competitors, Fry's Electronics's Customer Loyalty score is rated right above Best Buy, and is preceded by Micro Center.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RadioShack | 82% |
| B&H Photo | 80% |
| Micro Center | 80% |
| Fry's Electronics | 77% |
| Best Buy | 76% |
| Xplore Technologies | 55% |
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Fry's Electronics Product Quality
3/5
Fry's Electronics has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Fry's Electronics Product Information
Fry's Electronics’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fry's Electronics's product the highest.
- Website
- www.frys.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into Fry's Electronics Product Quality
Fry's Electronics's Product Quality score was rated highest by Female customers, and rated lowest by customers ages 61-65.
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Ranked Fry's Electronics Product Quality the Highest
Ranked Fry's Electronics Product Quality the Lowest
Fry's Electronics Product Quality Score by Gender
Female customers rated Fry's Electronics's Product Quality score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
Fry's Electronics Product Quality Score by Ethnicity
Fry's Electronics's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Fry's Electronics Product Quality Score by Age
Fry's Electronics's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.1 | 61-65 | 3.1 |
66+ 3.5 | 66+ | 3.5 |
Fry's Electronics Product Quality Score by Usage
Fry's Electronics's Product Quality score was rated the highest by customers who have used Fry's Electronics's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fry's Electronics Product Quality Score by Industry
Fry's Electronics's Product Quality score was rated 3.5 stars by Tech industry customers.
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Fry's Electronics Product Quality vs. Competitors
Compared to its competitors, Fry's Electronics's Product Quality score is rated right above Micro Center, and is preceded by Best Buy.
| COMPANY | Product Quality Score | |
|---|---|---|
| B&H Photo | 3.9/5 |
| RadioShack | 3.8/5 |
| Xplore Technologies | 3.2/5 |
| Best Buy | 3.1/5 |
| Fry's Electronics | 3/5 |
| Micro Center | 2.9/5 |
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Fry's Electronics Pricing
Fry's Electronics ROI & Value For Money
3.3/5
Fry's Electronics has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Fry's Electronics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Fry's Electronics ROI
Fry's Electronics's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 61-65.
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Ranked Fry's Electronics ROI the Highest
Ranked Fry's Electronics ROI the Lowest
Fry's Electronics ROI Score by Gender
Male customers rated Fry's Electronics's ROI score 0.3 stars higher than Female customers.
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Male
3.9/5
Female
3.6/5
Fry's Electronics ROI Score by Ethnicity
Fry's Electronics's ROI score was rated 4.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Fry's Electronics ROI Score by Age
Fry's Electronics's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.1 | 61-65 | 3.1 |
66+ 3.5 | 66+ | 3.5 |
Fry's Electronics ROI Score by Usage
Fry's Electronics's ROI score was rated the highest by customers who have used Fry's Electronics's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fry's Electronics ROI Score by Industry
Fry's Electronics's ROI score was rated 4.4 stars by Tech industry customers.
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Fry's Electronics Pricing vs. Competitors
Compared to its competitors, Fry's Electronics's ROI score is rated right above Best Buy, and is preceded by Xplore Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| B&H Photo | 4/5 |
| RadioShack | 3.8/5 |
| Xplore Technologies | 3.5/5 |
| Fry's Electronics | 3.3/5 |
| Best Buy | 3/5 |
| Micro Center | 3/5 |
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Fry's Electronics Customer Satisfaction (CSAT)
Fry's Electronics Customer Satisfaction (CSAT) Score
60 / 100
Fry's Electronics has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fry's Electronics Customer Satisfaction
Fry's Electronics's Customer Satisfaction score was rated highest by customers who have used Fry's Electronics's products/services for 5 to 10 Years, and rated lowest by customers who have used Fry's Electronics's products/services for Over 10 Years.
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Ranked Fry's Electronics Customer Satisfaction the Highest
Ranked Fry's Electronics Customer Satisfaction the Lowest
Fry's Electronics Customer Satisfaction Score by Gender
Fry's Electronics's Customer Satisfaction score was rated 43 by Male customers on Comparably.
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43 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Fry's Electronics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fry's Electronics' Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
Fry's Electronics Customer Satisfaction Score by Usage
Fry's Electronics's Customer Satisfaction score was rated the highest by customers who have used Fry's Electronics's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Fry's Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, Fry's Electronics's Customer Satisfaction score is rated right above Micro Center, and is preceded by B&H Photo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RadioShack | 82% |
| B&H Photo | 80% |
| Fry's Electronics | 60% |
| Micro Center | 54% |
| Best Buy | 53% |
| Xplore Technologies | 50% |
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Fry's Electronics Customer Service
3.1/5
Fry's Electronics has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Fry's Electronics's Customer Service
Address
San Jose, CA
Website
www.frys.com
Quick Insights into Fry's Electronics Customer Service
Fry's Electronics's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers ages 61-65.
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Ranked Fry's Electronics Customer Service the Highest
Ranked Fry's Electronics Customer Service the Lowest
Fry's Electronics Customer Service Score by Gender
Female customers rated Fry's Electronics's Customer Service score 0.1 stars higher than Male customers.
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Male
3.4/5
Female
3.5/5
Fry's Electronics Customer Service Score by Ethnicity
Fry's Electronics's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Fry's Electronics Customer Service Score by Age
Fry's Electronics's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.5 | 61-65 | 2.5 |
66+ 3.5 | 66+ | 3.5 |
Fry's Electronics Customer Service Score by Usage
Fry's Electronics's Customer Service score was rated the highest by customers who have used Fry's Electronics's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fry's Electronics Customer Service Score by Industry
Fry's Electronics's Customer Service score was rated 4.1 stars by Tech industry customers.
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Fry's Electronics Customer Service vs. Competitors
Compared to its competitors, Fry's Electronics's Customer Service score is rated right above Best Buy, and is preceded by Xplore Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| B&H Photo | 3.9/5 |
| RadioShack | 3.9/5 |
| Xplore Technologies | 3.5/5 |
| Fry's Electronics | 3.1/5 |
| Best Buy | 2.9/5 |
| Micro Center | 2.8/5 |
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Fry's Electronics as an Employer
2.5/5
Fry's Electronics has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Fry's Electronics scored a 16 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Fry's Electronics would recommend the brand to a friend. ENPS measures how likely Fry's Electronics employees would recommend working at Fry's Electronics to a friend.
Net Promoter Score
16
NPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 29% | Promoters |
|---|---|
| 15% | Passive |
| 56% | Detractors |
