-33
NPS
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Essendant
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About Essendant's Brand
Essendant is a purpose-driven company that strives for more than just business success. Among its major competitors, Essendant is ranked in 5th place for NPS while Canon is 1st, and Avery Dennison is 2nd.Their current market cap is $481.82M
Brand at a Glance
87%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Essendant Ranking
- #4 / 4 of its competitors
Essendant NPS
Essendant's Net Promoter Score (NPS) is a -33 with 29% Promoters, 9% Passives, and 62% Detractors. Net Promoter Score tracks whether Essendant's customers would recommend using the product based on a scale of -100 to 100.
Essendant Overall NPS
| 29% | Promoters |
|---|---|
| 9% | Passives |
| 62% | Detractors |
Essendant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -28 | Mar 2024 | -28 |
Jul 2024 -23 | Jul 2024 | -23 |
Aug 2024 -17 | Aug 2024 | -17 |
Sep 2024 -16 | Sep 2024 | -16 |
Oct 2024 -20 | Oct 2024 | -20 |
Nov 2024 -14 | Nov 2024 | -14 |
Feb 2025 -19 | Feb 2025 | -19 |
May 2025 -21 | May 2025 | -21 |
Aug 2025 -26 | Aug 2025 | -26 |
Sep 2025 -28 | Sep 2025 | -28 |
Oct 2025 -30 | Oct 2025 | -30 |
Nov 2025 -33 | Nov 2025 | -33 |
How Other Brands Compare
Essendant is ranked #4 for NPS among its competitors. Canon and Avery Dennison come in first and second, with Staples coming in at third. Among those competitors, it is the lowest valued company behind Canon.
Essendant |  Canon |  Avery Dennison |  Staples | |
| Global Ranking | #- | #166 | #264 | #318 |
| NPS | -33 | 31 | 21 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $481.82M | $30.53B | $14.63B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Essendant NPS by Gender
Female customers rated Essendant's NPS 66 points higher than Male customers.
Male
-100
Essendant's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
Essendant's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Essendant NPS by Ethnicity
Essendant's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Essendant NPS by Age
Essendant's NPS was rated -100 points by customers ages 66+ on Comparably.
Essendant NPS by Usage
Essendant's NPS was rated -72 points by customers who have used Essendant's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -72 | Over 10 Years | -72 |
Essendant NPS vs. Competitors
Compared to its competitors, Essendant's NPS is rated right above Kimball International, and is preceded by Staples.
| COMPANY | NPS Score | |
|---|---|---|
| Canon | 31 |
| Avery Dennison | 21 |
 | Verifone | -14 |
| Staples | -20 |
| Essendant | -33 |
 | Kimball International | -51 |
Essendant Customer Reviews
Out of the 3 Essendant customer reviews 1 was positive and 2 were constructive. Essendant customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Essendant Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Essendant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Essendant Customer Loyalty Score by Gender
Male customers rated Essendant's Customer Loyalty score 60% higher than Female customers.
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Male
100%
Yes
Female
40%
Yes
Essendant Customer Loyalty Score by Ethnicity
Essendant's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
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89
out of 100
Caucasian
Essendant Customer Loyalty Score by Age
Essendant's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Essendant.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Essendant Customer Loyalty Score by Usage
Essendant's Customer Loyalty score was rated 87% by customers who have used Essendant's products/services for Over 10 Years.
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Essendant Customer Loyalty vs. Competitors
Compared to its competitors, Essendant's Customer Loyalty score is rated right above Canon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Essendant | 87% |
| Canon | 85% |
| Avery Dennison | 82% |
| Verifone | 76% |
| Staples | 71% |
| Kimball International | 68% |
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Essendant Product Quality
2.7/5
Essendant has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Essendant Product Information
Essendant’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.essendant.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Quick Insights into Essendant Product Quality
Essendant's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Essendant Product Quality the Highest
Ranked Essendant Product Quality the Lowest
Essendant Product Quality Score by Gender
Female customers rated Essendant's Product Quality score 2.3 stars higher than Male customers.
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Male
1.5/5
Female
3.8/5
Essendant Product Quality Score by Ethnicity
Essendant's Product Quality score was rated 1.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Essendant Product Quality Score by Age
Essendant's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Essendant Product Quality Score by Usage
Essendant's Product Quality score was rated 1.7 stars by customers who have used Essendant's products/services for Over 10 Years.
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Essendant Product Quality vs. Competitors
Compared to its competitors, Essendant's Product Quality score is rated right below Staples.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canon | 4/5 |
| Avery Dennison | 3.8/5 |
| Verifone | 3.4/5 |
| Kimball International | 3.1/5 |
| Staples | 3/5 |
| Essendant | 2.7/5 |
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Essendant Pricing
Essendant ROI & Value For Money
2.6/5
Essendant has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Essendant ROI
Essendant's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Essendant ROI the Highest
Ranked Essendant ROI the Lowest
Essendant ROI Score by Gender
Female customers rated Essendant's ROI score 2.1 stars higher than Male customers.
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Male
1.5/5
Female
3.6/5
Essendant ROI Score by Ethnicity
Essendant's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Essendant ROI Score by Age
Essendant's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Essendant.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Essendant ROI Score by Usage
Essendant's ROI score was rated 1.8 stars by customers who have used Essendant's products/services for Over 10 Years.
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Essendant Pricing vs. Competitors
Compared to its competitors, Essendant's ROI score is rated right below Staples.
| COMPANY | Pricing Score | |
|---|---|---|
| Canon | 3.8/5 |
| Avery Dennison | 3.7/5 |
| Verifone | 3.5/5 |
| Kimball International | 3/5 |
| Staples | 2.9/5 |
| Essendant | 2.6/5 |
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Essendant Customer Satisfaction (CSAT)
Essendant Customer Satisfaction (CSAT) Score
45 / 100
Essendant has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
7%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
12%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Essendant Customer Satisfaction
Essendant's Customer Satisfaction score was rated highest by customers who have used Essendant's products/services for Over 10 Years.
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Ranked Essendant Customer Satisfaction the Highest
Essendant Customer Satisfaction Score by Gender
Essendant's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 57% |
Essendant Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Essendant's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
57%
Essendant Customer Satisfaction Score by Age
Essendant's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Essendant Customer Satisfaction Score by Usage
Essendant's Customer Satisfaction score was rated 17 points by customers who have used Essendant's products/services for Over 10 Years.
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Essendant Customer Satisfaction vs. Competitors
Compared to its competitors, Essendant's Customer Satisfaction score is rated right below Staples.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verifone | 84% |
| Canon | 79% |
| Avery Dennison | 76% |
| Kimball International | 50% |
| Staples | 47% |
| Essendant | 46% |
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Essendant Customer Service
2.7/5
Essendant has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Essendant's Customer Service
Address
One Parkway North Blvd., Suite 100, Deerfield, IL
Website
http://www.essendant.com/
Quick Insights into Essendant Customer Service
Essendant's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Essendant Customer Service the Highest
Ranked Essendant Customer Service the Lowest
Essendant Customer Service Score by Gender
Female customers rated Essendant's Customer Service score 2.1 stars higher than Male customers.
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Male
1.5/5
Female
3.6/5
Essendant Customer Service Score by Ethnicity
Essendant's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Essendant Customer Service Score by Age
Essendant's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Essendant Customer Service Score by Usage
Essendant's Customer Service score was rated 1.5 stars by customers who have used Essendant's products/services for Over 10 Years.
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Essendant Customer Service vs. Competitors
Compared to its competitors, Essendant's Customer Service score is rated right below Staples.
| COMPANY | Customer Service Score | |
|---|---|---|
| Canon | 3.9/5 |
| Avery Dennison | 3.9/5 |
| Verifone | 3.6/5 |
| Kimball International | 3.2/5 |
| Staples | 2.7/5 |
| Essendant | 2.7/5 |
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Essendant as an Employer
2.6/5
Essendant has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Essendant scored a -33 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Essendant would recommend the brand to a friend. ENPS measures how likely Essendant employees would recommend working at Essendant to a friend.
Net Promoter Score
-33
NPS Score
| 29% | Promoters |
|---|---|
| 9% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 28% | Promoters |
|---|---|
| 13% | Passive |
| 59% | Detractors |
