-14
NPS
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Verifone
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About Verifone's Brand
Verifone is omnipresent in omnichannel – no matter where you are in the world, no matter where you are with your customer journey. We revolutionize commerce. We make it happen. Simply. Everywhere. Our promise stands on a foundation of best-in-class payments expertise. We started as a pioneer in cashless payment, securing checks and credit cards through digitization. One of our first inventions was the “Verification Phone,” an electronic method that protects merchants from fraudulent checks. Our brand name and problem-solving DNA emerges from that initial innovation. We ended up in all corners of the world, because no merchant could prosper without secure payments. We started at point-of-sale and became the world’s most trusted payment expert with best-in-class hardware. Today, we’ve pivoted our focus to software applications – payments are now a beginning, not an end – but our bedrock remains the same: Global trust and universal availability. Among its major competitors, Verifone is ranked in 5th place for NPS while PAX is 1st, and Stripe is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Verifone Ranking
- #4 / 4 of its competitors
Verifone NPS
Verifone's Net Promoter Score (NPS) is a -14 with 24% Promoters, 38% Passives, and 38% Detractors. Net Promoter Score tracks whether Verifone's customers would recommend using the product based on a scale of -100 to 100.
Verifone Overall NPS
| 24% | Promoters |
|---|---|
| 38% | Passives |
| 38% | Detractors |
Verifone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 -1 | Apr 2023 | -1 |
Oct 2025 -12 | Oct 2025 | -12 |
How Other Brands Compare
Verifone is ranked #4 for NPS among its competitors. Stripe and Block come in first and second, with Adyen coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Verifone Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Verifone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Verifone Customer Loyalty vs. Competitors
Compared to its competitors, Verifone's Customer Loyalty score is rated right above PAX, and is preceded by Block.
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Verifone Product Quality
3.4/5
Verifone has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Verifone Product Information
Verifone’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.verifone.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Hardware and Devices
Verifone Product Quality vs. Competitors
Compared to its competitors, Verifone's Product Quality score is rated right above PAX, and is preceded by Block.
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Verifone Pricing
Verifone ROI & Value For Money
3.5/5
Verifone has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Verifone Pricing vs. Competitors
Compared to its competitors, Verifone's ROI score is rated right above PAX, and is preceded by Block.
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Verifone Customer Satisfaction (CSAT)
Verifone Customer Satisfaction (CSAT) Score
84 / 100
Verifone has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Verifone Customer Satisfaction vs. Competitors
Compared to its competitors, Verifone's Customer Satisfaction score is rated right above PAX.
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Verifone Customer Service
3.6/5
Verifone has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Verifone's Customer Service
Address
2744 N University Dr, Cape Coral, FL 33065
Website
http://www.verifone.com
Phone Number
(800) 837-4366
Verifone's Social Links
Verifone Customer Service vs. Competitors
Compared to its competitors, Verifone's Customer Service score is rated right above PAX, and is preceded by Stripe.
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Verifone as an Employer
4.6/5
Verifone has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Verifone scored a -14 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Verifone would recommend the brand to a friend. ENPS measures how likely Verifone employees would recommend working at Verifone to a friend.
Net Promoter Score
-14
NPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 52% | Promoters |
|---|---|
| 29% | Passive |
| 19% | Detractors |
