57
NPS
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Brand Page
PAX
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About PAX's Brand
PAX has been serving the global retail marketplace for over ten years and has distribution in over thirty countries.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
PAX NPS
PAX's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether PAX's customers would recommend using the product based on a scale of -100 to 100.
PAX Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
PAX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
Apr 2023 25 | Apr 2023 | 25 |
May 2023 40 | May 2023 | 40 |
Jun 2023 49 | Jun 2023 | 49 |
Oct 2023 57 | Oct 2023 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAX Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PAX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PAX Product Quality
3.4/5
PAX has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PAX's overall Product Quality score rated by its users and customers.
PAX Product Information
PAX’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://paxtechnology.us/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
PAX Pricing
PAX ROI & Value For Money
3.5/5
PAX has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PAX's overall ROI score rated by its users and customers.
PAX Customer Satisfaction (CSAT)
PAX Customer Satisfaction (CSAT) Score
75 / 100
PAX has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAX Customer Service
3.5/5
PAX has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PAX's overall Customer Service score rated by its users and customers.
About PAX's Customer Service
Address
560 Broadhollow Road, Suite 100, Melville, NY
Website
http://paxtechnology.us/
Phone Number
631-247-9660
PAX as an Employer
3.7/5
PAX has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PAX scored a 57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of PAX would recommend the brand to a friend. ENPS measures how likely PAX employees would recommend working at PAX to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
