-40
NPS
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Office Depot
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About Office Depot's Brand
Office Depot is a supplier of office products and services. Among its major competitors, Office Depot is ranked in 8th place for NPS while Amazon is 1st, and Target is 2nd. Overall, Office Depot has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.27B
Brand at a Glance
67%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2/5
Customer Service
Office Depot Ranking
- #4 / 4 of its competitors
Office Depot NPS
Office Depot's Net Promoter Score (NPS) is a -40 with 24% Promoters, 12% Passives, and 64% Detractors. Net Promoter Score tracks whether Office Depot's customers would recommend using the product based on a scale of -100 to 100.
Office Depot Overall NPS
| 24% | Promoters |
|---|---|
| 12% | Passives |
| 64% | Detractors |
Office Depot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -37 | Dec 2024 | -37 |
Jan 2025 -36 | Jan 2025 | -36 |
Feb 2025 -36 | Feb 2025 | -36 |
Mar 2025 -39 | Mar 2025 | -39 |
May 2025 -37 | May 2025 | -37 |
Jun 2025 -37 | Jun 2025 | -37 |
Jul 2025 -37 | Jul 2025 | -37 |
Aug 2025 -39 | Aug 2025 | -39 |
Sep 2025 -42 | Sep 2025 | -42 |
Oct 2025 -42 | Oct 2025 | -42 |
Nov 2025 -42 | Nov 2025 | -42 |
Jan 2026 -42 | Jan 2026 | -42 |
How Other Brands Compare
Office Depot is ranked #4 for NPS among its competitors. Amazon and Target come in first and second, with 3M coming in at third. Among those competitors, it is the lowest valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Office Depot NPS by Gender
Female customers rated Office Depot's NPS 20 points higher than Male customers.
Male
-72
Office Depot's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-52
Office Depot's NPS was rated -52 by Female customers on Comparably.
21%
Promoters
6%
Passives
73%
Detractors
Office Depot NPS by Ethnicity
Office Depot's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -58 | African American/Black | -58 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -62 | Other | -62 |
Office Depot NPS by Age
Office Depot's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Office Depot NPS by Usage
Office Depot's NPS was rated the highest by customers who have used Office Depot's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -16 | Less than 1 Year | -16 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -76 | Over 10 Years | -76 |
Office Depot NPS vs. Competitors
Compared to its competitors, Office Depot's NPS is rated right below Essendant.
| COMPANY | NPS Score | |
|---|---|---|
 | Amazon | 49 |
 | Target | 36 |
 | 3M | 22 |
 | Alibaba Group Holding Limited | 19 |
 | Walmart | 7 |
 | Staples | -20 |
 | Essendant | -33 |
| Office Depot | -40 |
Office Depot Customer Reviews
Out of the 29 Office Depot customer reviews 4 were positive and 25 were constructive. Office Depot customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Office Depot Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Office Depot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Office Depot Customer Loyalty Score by Gender
Female customers rated Office Depot's Customer Loyalty score 11% higher than Male customers.
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Male
66%
Yes
Female
77%
Yes
Office Depot Customer Loyalty Score by Ethnicity
Office Depot's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Office Depot.
68
out of 100
Caucasian
82
out of 100
Hispanic or Latino
75
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
75
out of 100
Other
Office Depot Customer Loyalty Score by Age
Office Depot's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Office Depot.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
26-30 60% | 26-30 | 60% |
31-35 64% | 31-35 | 64% |
36-40 82% | 36-40 | 82% |
41-45 86% | 41-45 | 86% |
46-50 74% | 46-50 | 74% |
51-55 72% | 51-55 | 72% |
56-60 74% | 56-60 | 74% |
61-65 62% | 61-65 | 62% |
66+ 71% | 66+ | 71% |
Office Depot Customer Loyalty Score by Usage
Office Depot's Customer Loyalty score was rated the highest by customers who have used Office Depot's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Office Depot Customer Loyalty Score by Industry
Office Depot's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Non-Profit industry customers.
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Office Depot Customer Loyalty vs. Competitors
Compared to its competitors, Office Depot's Customer Loyalty score is rated right below Staples.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| Essendant | 87% |
| Alibaba Group Holding Limited | 83% |
| Target | 82% |
| 3M | 80% |
| Walmart | 76% |
| Staples | 71% |
| Office Depot | 67% |
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Office Depot Product Quality
2.3/5
Office Depot has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Office Depot Product Information
Office Depot’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Office Depot's product the highest. Reviewers from the Consulting industry rated Office Depot the lowest at 2.
- Website
- http://officedepot.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Ecommerce and Marketplaces
Quick Insights into Office Depot Product Quality
Office Depot's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Office Depot's products/services for Over 10 Years.
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Ranked Office Depot Product Quality the Highest
Ranked Office Depot Product Quality the Lowest
Office Depot Product Quality Score by Gender
Female customers rated Office Depot's Product Quality score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Office Depot Product Quality Score by Ethnicity
Office Depot's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Office Depot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 1.7 | Other | 1.7 |
Office Depot Product Quality Score by Age
Office Depot's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.1 | 26-30 | 3.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2 | 41-45 | 2 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Office Depot Product Quality Score by Usage
Office Depot's Product Quality score was rated the highest by customers who have used Office Depot's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Office Depot Product Quality Score by Industry
Office Depot's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Office Depot Product Quality vs. Competitors
Compared to its competitors, Office Depot's Product Quality score is rated right below Essendant.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Target | 4.1/5 |
| 3M | 3.9/5 |
| Alibaba Group Holding Limited | 3.8/5 |
| Walmart | 3.5/5 |
| Staples | 3/5 |
| Essendant | 2.7/5 |
| Office Depot | 2.3/5 |
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Office Depot Pricing
Office Depot ROI & Value For Money
2.3/5
Office Depot has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Office Depot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Office Depot.
Quick Insights into Office Depot ROI
Office Depot's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Office Depot's products/services for Over 10 Years.
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Ranked Office Depot ROI the Highest
Ranked Office Depot ROI the Lowest
Office Depot ROI Score by Gender
Female customers rated Office Depot's ROI score 0.2 stars higher than Male customers.
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Male
1.7/5
Female
1.9/5
Office Depot ROI Score by Ethnicity
Office Depot's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Office Depot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.9 | Other | 1.9 |
Office Depot ROI Score by Age
Office Depot's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Office Depot.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Office Depot ROI Score by Usage
Office Depot's ROI score was rated the highest by customers who have used Office Depot's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Office Depot ROI Score by Industry
Office Depot's ROI score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Office Depot Pricing vs. Competitors
Compared to its competitors, Office Depot's ROI score is rated right below Essendant.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| Target | 3.9/5 |
| 3M | 3.8/5 |
| Alibaba Group Holding Limited | 3.7/5 |
| Walmart | 3.5/5 |
| Staples | 2.9/5 |
| Essendant | 2.6/5 |
| Office Depot | 2.3/5 |
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Office Depot Customer Satisfaction (CSAT)
Office Depot Customer Satisfaction (CSAT) Score
32 / 100
Office Depot has an overall Customer Satisfaction score of 32 rated by its users and customers.
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Very Satisfied
20%
Satisfied
12%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
52%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Office Depot Customer Satisfaction
Office Depot's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Real Estate industry.
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Ranked Office Depot Customer Satisfaction the Highest
Ranked Office Depot Customer Satisfaction the Lowest
Office Depot Customer Satisfaction Score by Gender
Female customers rated Office Depot's Customer Satisfaction score 6 points higher than Male customers.
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19 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 6% | |
Very Dissatisfied | 71% |
25 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 11% | |
Very Dissatisfied | 61% |
Office Depot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Office Depot's Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.
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19 / 100
Very Satisfied
15%
Satisfied
4%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Office Depot's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
Office Depot's Customer Satisfaction (CSAT) score was rated 18% according to African American/Black users and customers.
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18 / 100
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
7%
Very Dissatisfied
71%
CSAT according to Other
Office Depot's Customer Satisfaction (CSAT) score was rated 24% according to Other users and customers.
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24 / 100
Very Satisfied
16%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
60%
Office Depot Customer Satisfaction Score by Age
Office Depot's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Office Depot.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 43% | |||||||||||||||
| 51-55 | 15% | |||||||||||||||
| 56-60 | 14% | |||||||||||||||
| 61-65 | 10% | |||||||||||||||
| 66+ | 13% |
Office Depot Customer Satisfaction Score by Usage
Office Depot's Customer Satisfaction score was rated the highest by customers who have used Office Depot's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Office Depot Customer Satisfaction Score by Industry
Office Depot's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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{
"title": "Office Depot Customer Satisfaction Score by Industry",
"text": "Office Depot's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
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"stars": 0,
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"groupId": 495,
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{
"label": "Aerospace and Aviation",
"groupId": 496,
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{
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"csatScore": 25,
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"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
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"stars": 0,
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{
"label": "Education",
"groupId": 515,
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"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 25,
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{
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"groupId": 522,
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{
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"groupId": 526,
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Non-Profit",
"groupId": 540,
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{
"label": "Real Estate",
"groupId": 554,
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{
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]
}Office Depot Customer Satisfaction vs. Competitors
Compared to its competitors, Office Depot's Customer Satisfaction score is rated right below Essendant.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| Alibaba Group Holding Limited | 84% |
| Target | 79% |
| 3M | 75% |
| Walmart | 66% |
| Staples | 47% |
| Essendant | 46% |
| Office Depot | 32% |
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Office Depot Customer Service
2/5
Office Depot has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Office Depot's Customer Service
Address
WEST BOCA PLAZA, Store # 91, Boca Raton, FL 33496
Website
http://officedepot.com
Phone Number
(561)438-7878
Office Depot's Social Links
Quick Insights into Office Depot Customer Service
Office Depot's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Real Estate industry.
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Ranked Office Depot Customer Service the Highest
Ranked Office Depot Customer Service the Lowest
Office Depot Customer Service Score by Gender
Female customers rated Office Depot's Customer Service score 0.4 stars higher than Male customers.
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Male
1.5/5
Female
1.9/5
Office Depot Customer Service Score by Ethnicity
Office Depot's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Office Depot.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.7 | Other | 1.7 |
Office Depot Customer Service Score by Age
Office Depot's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Office Depot.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 3.3 | 26-30 | 3.3 |
31-35 1.8 | 31-35 | 1.8 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Office Depot Customer Service Score by Usage
Office Depot's Customer Service score was rated the highest by customers who have used Office Depot's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Office Depot Customer Service Score by Industry
Office Depot's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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Office Depot Customer Service vs. Competitors
Compared to its competitors, Office Depot's Customer Service score is rated right below Essendant.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| Target | 4/5 |
| 3M | 3.8/5 |
| Alibaba Group Holding Limited | 3.7/5 |
| Walmart | 3.3/5 |
| Staples | 2.7/5 |
| Essendant | 2.7/5 |
| Office Depot | 2/5 |
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Office Depot as an Employer
2.5/5
Office Depot has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Office Depot scored a -40 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Office Depot would recommend the brand to a friend. ENPS measures how likely Office Depot employees would recommend working at Office Depot to a friend.
Net Promoter Score
-40
NPS Score
| 24% | Promoters |
|---|---|
| 12% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
