37
NPS
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Sanofi Pasteur
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About Sanofi Pasteur's Brand
Sanofi Pasteur SA develops, manufactures, and supplies vaccines in France and internationally. Among its major competitors, Sanofi Pasteur is ranked in 2nd place for NPS while Allergan is 1st, and GlaxoSmithKline is 3rd.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Sanofi Pasteur Ranking
- #2 / 4 of its competitors
Sanofi Pasteur NPS
Sanofi Pasteur's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Sanofi Pasteur's customers would recommend using the product based on a scale of -100 to 100.
Sanofi Pasteur Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Sanofi Pasteur NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 47 | Sep 2022 | 47 |
Oct 2022 49 | Oct 2022 | 49 |
Nov 2022 46 | Nov 2022 | 46 |
Dec 2022 48 | Dec 2022 | 48 |
Jun 2023 49 | Jun 2023 | 49 |
Oct 2023 48 | Oct 2023 | 48 |
Feb 2024 45 | Feb 2024 | 45 |
Mar 2024 43 | Mar 2024 | 43 |
Oct 2024 43 | Oct 2024 | 43 |
Jan 2025 38 | Jan 2025 | 38 |
Apr 2025 36 | Apr 2025 | 36 |
Sep 2025 37 | Sep 2025 | 37 |
How Other Brands Compare
Sanofi Pasteur is ranked second for NPS among its competitors. Allergan and AbbVie come in first and third, with DaVita coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sanofi Pasteur NPS by Gender
Female customers rated Sanofi Pasteur's NPS 66 points higher than Male customers.
Male
34
Sanofi Pasteur's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
100
Sanofi Pasteur's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Sanofi Pasteur NPS by Usage
Sanofi Pasteur's NPS was rated 100 points by customers who have used Sanofi Pasteur's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
Sanofi Pasteur NPS vs. Competitors
Compared to its competitors, Sanofi Pasteur's NPS is rated right above GlaxoSmithKline, and is preceded by Allergan.
| COMPANY | NPS Score | |
|---|---|---|
 | Allergan | 41 |
| Sanofi Pasteur | 37 |
 | GlaxoSmithKline | 23 |
 | AbbVie | 22 |
 | P&G | N/A |
 | DaVita | -26 |
 | Grifols | -44 |
Sanofi Pasteur Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sanofi Pasteur users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sanofi Pasteur Customer Loyalty Score by Gender
Female customers rated Sanofi Pasteur's Customer Loyalty score 12% higher than Male customers.
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Male
70%
Yes
Female
82%
Yes
Sanofi Pasteur Customer Loyalty Score by Usage
Sanofi Pasteur's Customer Loyalty score was rated 100% by customers who have used Sanofi Pasteur's products/services for Less than 1 Year.
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Sanofi Pasteur Customer Loyalty vs. Competitors
Compared to its competitors, Sanofi Pasteur's Customer Loyalty score is rated right above AbbVie, and is preceded by Grifols.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allergan | 83% |
| GlaxoSmithKline | 83% |
| Grifols | 79% |
| Sanofi Pasteur | 76% |
| AbbVie | 73% |
| DaVita | 73% |
| P&G | N/A |
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Sanofi Pasteur Product Quality
4/5
Sanofi Pasteur has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sanofi Pasteur Product Information
Sanofi Pasteur’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sanofipasteur.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Sanofi Pasteur Product Quality
Sanofi Pasteur's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Sanofi Pasteur Product Quality the Highest
Ranked Sanofi Pasteur Product Quality the Lowest
Sanofi Pasteur Product Quality Score by Gender
Female customers rated Sanofi Pasteur's Product Quality score 0.9 stars higher than Male customers.
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Male
4.1/5
Female
5/5
Sanofi Pasteur Product Quality Score by Usage
Sanofi Pasteur's Product Quality score was rated 5 stars by customers who have used Sanofi Pasteur's products/services for Less than 1 Year.
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Sanofi Pasteur Product Quality vs. Competitors
Compared to its competitors, Sanofi Pasteur's Product Quality score is rated right above GlaxoSmithKline, and is preceded by Allergan.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allergan | 4/5 |
| Sanofi Pasteur | 4/5 |
| GlaxoSmithKline | 4/5 |
| AbbVie | 3.7/5 |
| DaVita | 3/5 |
| Grifols | 2.1/5 |
| P&G | N/A |
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Sanofi Pasteur Pricing
Sanofi Pasteur ROI & Value For Money
4/5
Sanofi Pasteur has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Sanofi Pasteur ROI
Sanofi Pasteur's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Sanofi Pasteur ROI the Highest
Ranked Sanofi Pasteur ROI the Lowest
Sanofi Pasteur ROI Score by Gender
Female customers rated Sanofi Pasteur's ROI score 0.5 stars higher than Male customers.
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Male
4.5/5
Female
5/5
Sanofi Pasteur ROI Score by Usage
Sanofi Pasteur's ROI score was rated 5 stars by customers who have used Sanofi Pasteur's products/services for Less than 1 Year.
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Sanofi Pasteur Pricing vs. Competitors
Compared to its competitors, Sanofi Pasteur's ROI score is rated right above GlaxoSmithKline, and is preceded by Allergan.
| COMPANY | Pricing Score | |
|---|---|---|
| Allergan | 4/5 |
| Sanofi Pasteur | 4/5 |
| GlaxoSmithKline | 3.9/5 |
| AbbVie | 3.8/5 |
| DaVita | 2.8/5 |
| Grifols | 2.3/5 |
| P&G | N/A |
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Sanofi Pasteur Customer Satisfaction (CSAT)
Sanofi Pasteur Customer Satisfaction (CSAT) Score
75 / 100
Sanofi Pasteur has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
45%
Satisfied
30%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sanofi Pasteur Customer Satisfaction
Sanofi Pasteur's Customer Satisfaction score was rated highest by Female customers.
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Ranked Sanofi Pasteur Customer Satisfaction the Highest
Sanofi Pasteur Customer Satisfaction Score by Gender
Sanofi Pasteur's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Sanofi Pasteur Customer Satisfaction vs. Competitors
Compared to its competitors, Sanofi Pasteur's Customer Satisfaction score is rated right above AbbVie, and is preceded by Allergan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GlaxoSmithKline | 80% |
| Allergan | 76% |
| Sanofi Pasteur | 75% |
| AbbVie | 65% |
| DaVita | 47% |
| Grifols | 37% |
| P&G | 0% |
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Sanofi Pasteur Customer Service
3.9/5
Sanofi Pasteur has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Sanofi Pasteur's Customer Service
Address
Lyon, MS
Website
http://www.sanofipasteur.com
Phone Number
33 4 37 37 01 00
Quick Insights into Sanofi Pasteur Customer Service
Sanofi Pasteur's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Sanofi Pasteur Customer Service the Highest
Ranked Sanofi Pasteur Customer Service the Lowest
Sanofi Pasteur Customer Service Score by Gender
Female customers rated Sanofi Pasteur's Customer Service score 1 stars higher than Male customers.
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Male
4/5
Female
5/5
Sanofi Pasteur Customer Service Score by Usage
Sanofi Pasteur's Customer Service score was rated 5 stars by customers who have used Sanofi Pasteur's products/services for Less than 1 Year.
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Sanofi Pasteur Customer Service vs. Competitors
Compared to its competitors, Sanofi Pasteur's Customer Service score is rated right above GlaxoSmithKline, and is preceded by Allergan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allergan | 4/5 |
| Sanofi Pasteur | 3.9/5 |
| GlaxoSmithKline | 3.9/5 |
| AbbVie | 3.8/5 |
| DaVita | 3/5 |
| Grifols | 1.8/5 |
| P&G | N/A |
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Sanofi Pasteur as an Employer
4.2/5
Sanofi Pasteur has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Sanofi Pasteur scored a 37 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Sanofi Pasteur would recommend the brand to a friend. ENPS measures how likely Sanofi Pasteur employees would recommend working at Sanofi Pasteur to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 53% | Promoters |
|---|---|
| 26% | Passive |
| 21% | Detractors |
