-44
NPS
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Grifols
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About Grifols' Brand
Grifols, S.A., together with its subsidiaries, engages in the research, development, manufacture, and marketing of plasma derivatives.
Brand at a Glance
79%
Customer Loyalty
2.1/5
Product Quality
2.3/5
Pricing
1.8/5
Customer Service
Grifols NPS
Grifols's Net Promoter Score (NPS) is a -44 with 24% Promoters, 8% Passives, and 68% Detractors. Net Promoter Score tracks whether Grifols's customers would recommend using the product based on a scale of -100 to 100.
Grifols Overall NPS
| 24% | Promoters |
|---|---|
| 8% | Passives |
| 68% | Detractors |
Grifols NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -49 | Aug 2024 | -49 |
Sep 2024 -49 | Sep 2024 | -49 |
Oct 2024 -47 | Oct 2024 | -47 |
Nov 2024 -49 | Nov 2024 | -49 |
Dec 2024 -49 | Dec 2024 | -49 |
Jan 2025 -47 | Jan 2025 | -47 |
Apr 2025 -47 | Apr 2025 | -47 |
May 2025 -48 | May 2025 | -48 |
Jul 2025 -48 | Jul 2025 | -48 |
Aug 2025 -48 | Aug 2025 | -48 |
Oct 2025 -47 | Oct 2025 | -47 |
Nov 2025 -45 | Nov 2025 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grifols NPS by Gender
Female customers rated Grifols's NPS 27 points higher than Male customers.
Male
-74
Grifols's NPS was rated -74 by Male customers on Comparably.
7%
Promoters
12%
Passives
81%
Detractors
Female
-47
Grifols's NPS was rated -47 by Female customers on Comparably.
23%
Promoters
7%
Passives
70%
Detractors
Grifols NPS by Ethnicity
Grifols's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black -58 | African American/Black | -58 |
Other -92 | Other | -92 |
Grifols NPS by Age
Grifols's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Grifols NPS by Usage
Grifols's NPS was rated the highest by customers who have used Grifols's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -61 | Less than 1 Year | -61 |
1 to 2 Years -38 | 1 to 2 Years | -38 |
2 to 5 Years -70 | 2 to 5 Years | -70 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -86 | Over 10 Years | -86 |
Grifols Customer Reviews
Out of the 23 Grifols customer reviews 7 were positive and 16 were constructive. Grifols customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Grifols Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Grifols users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grifols Customer Loyalty Score by Gender
Female customers rated Grifols's Customer Loyalty score 4% higher than Male customers.
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Male
80%
Yes
Female
84%
Yes
Grifols Customer Loyalty Score by Ethnicity
Grifols's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Grifols.
84
out of 100
Caucasian
74
out of 100
Hispanic or Latino
85
out of 100
African American/Black
79
out of 100
Other
Grifols Customer Loyalty Score by Age
Grifols's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Grifols.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 84% | 26-30 | 84% |
31-35 100% | 31-35 | 100% |
36-40 80% | 36-40 | 80% |
41-45 80% | 41-45 | 80% |
46-50 75% | 46-50 | 75% |
51-55 72% | 51-55 | 72% |
56-60 91% | 56-60 | 91% |
61-65 100% | 61-65 | 100% |
Grifols Customer Loyalty Score by Usage
Grifols's Customer Loyalty score was rated the highest by customers who have used Grifols's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Grifols Customer Loyalty Score by Industry
Grifols's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Grifols Product Quality
2.1/5
Grifols has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Grifols Product Information
Grifols’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Grifols's product the highest. Reviewers from the Tech industry rated Grifols the lowest at 1.5.
- Website
- http://www.grifols.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Manufacturing
Quick Insights into Grifols Product Quality
Grifols's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked Grifols Product Quality the Highest
Ranked Grifols Product Quality the Lowest
Grifols Product Quality Score by Gender
Female customers rated Grifols's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Grifols.
Male
1.8/5
Female
2.1/5
Grifols Product Quality Score by Ethnicity
Grifols's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Grifols.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
Grifols Product Quality Score by Age
Grifols's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Grifols.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 1.9 | 26-30 | 1.9 |
31-35 2.9 | 31-35 | 2.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 1.5 | 61-65 | 1.5 |
Grifols Product Quality Score by Usage
Grifols's Product Quality score was rated the highest by customers who have used Grifols's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Grifols Product Quality Score by Industry
Grifols's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Grifols Pricing
Grifols ROI & Value For Money
2.3/5
Grifols has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Grifols Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Consumer Services industry think that they had the lowest ROI from Grifols.
Quick Insights into Grifols ROI
Grifols's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Restaurants industry.
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Ranked Grifols ROI the Highest
Ranked Grifols ROI the Lowest
Grifols ROI Score by Gender
Female customers rated Grifols's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Grifols.
Male
1.8/5
Female
2.4/5
Grifols ROI Score by Ethnicity
Grifols's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Grifols.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.7 | Other | 1.7 |
Grifols ROI Score by Age
Grifols's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Grifols.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.8 | 31-35 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.8 | 46-50 | 1.8 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
Grifols ROI Score by Usage
Grifols's ROI score was rated the highest by customers who have used Grifols's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Grifols ROI Score by Industry
Grifols's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Restaurants industry customers.
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Grifols Customer Satisfaction (CSAT)
Grifols Customer Satisfaction (CSAT) Score
37 / 100
Grifols has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
16%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
10%
Very Dissatisfied
49%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grifols Customer Satisfaction
Grifols's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Hospitality industry.
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Ranked Grifols Customer Satisfaction the Highest
Ranked Grifols Customer Satisfaction the Lowest
Grifols Customer Satisfaction Score by Gender
Male customers rated Grifols's Customer Satisfaction score 1 points higher than Female customers.
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31 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 13% | |
Very Dissatisfied | 54% |
30 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 8% | |
Very Dissatisfied | 56% |
Grifols Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Grifols' Customer Satisfaction (CSAT) score was rated 32% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Grifols.
32 / 100
Very Satisfied
16%
Satisfied
16%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
54%
CSAT according to Hispanic or Latino
Grifols' Customer Satisfaction (CSAT) score was rated 43% according to Hispanic or Latino users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to African American/Black
Grifols' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
53%
CSAT according to Other
Grifols' Customer Satisfaction (CSAT) score was rated 15% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Grifols.
15 / 100
Very Satisfied
7%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
62%
Grifols Customer Satisfaction Score by Age
Grifols's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Grifols.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 31% | |||||||||||||||
| 31-35 | 43% | |||||||||||||||
| 36-40 | 19% | |||||||||||||||
| 41-45 | 29% | |||||||||||||||
| 46-50 | 26% | |||||||||||||||
| 51-55 | 36% | |||||||||||||||
| 56-60 | 45% | |||||||||||||||
| 61-65 | 0% |
Grifols Customer Satisfaction Score by Usage
Grifols's Customer Satisfaction score was rated the highest by customers who have used Grifols's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Grifols Customer Satisfaction Score by Industry
Grifols's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Grifols Customer Satisfaction Score by Industry",
"text": "Grifols's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Grifols's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Accounting",
"groupId": 495,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Grifols's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Grifols's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Construction",
"groupId": 510,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Grifols's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Grifols's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Grifols's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Grifols's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Grifols's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 57
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Grifols's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Restaurants",
"groupId": 558,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Grifols's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
}
]
}Grifols Customer Service
1.8/5
Grifols has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Grifols's Customer Service
Address
Avinguda de la Generalitat 152,, Parque empresarial Can Sant , Joan Sant Cugat del Valles, California, PA 08174
Website
http://www.grifols.com
Phone Number
(349) 357-1220
Quick Insights into Grifols Customer Service
Grifols's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
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Ranked Grifols Customer Service the Highest
Ranked Grifols Customer Service the Lowest
Grifols Customer Service Score by Gender
Female customers rated Grifols's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Grifols.
Male
1.5/5
Female
1.9/5
Grifols Customer Service Score by Ethnicity
Grifols's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Grifols.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 1.5 | Other | 1.5 |
Grifols Customer Service Score by Age
Grifols's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Grifols.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 2 | 26-30 | 2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
Grifols Customer Service Score by Usage
Grifols's Customer Service score was rated the highest by customers who have used Grifols's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Grifols Customer Service Score by Industry
Grifols's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Grifols as an Employer
3.0/5
Grifols has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Grifols scored a -44 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Grifols would recommend the brand to a friend. ENPS measures how likely Grifols employees would recommend working at Grifols to a friend.
Net Promoter Score
-44
NPS Score
| 24% | Promoters |
|---|---|
| 8% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
