100
NPS
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MedImmune
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About MedImmune's Brand
MedImmune develops medicines for unmet medical needs worldwide. Among its major competitors, MedImmune is ranked in 1st place for NPS while Genentech is 2nd, and Amgen is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
MedImmune Ranking
- #1 / 4 of its competitors
MedImmune NPS
MedImmune's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MedImmune's customers would recommend using the product based on a scale of -100 to 100.
MedImmune Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MedImmune NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
How Other Brands Compare
MedImmune is ranked first for NPS among its competitors. Genentech and Amgen come in second and third, with Cogent Biosciences coming in at #4.
MedImmune |  Genentech |  Amgen |  Cogent Biosciences | |
| Global Ranking | #- | #216 | #- | #- |
| NPS | 100 | 29 | 24 | - |
| Valuation Updated every 24 hours for public companies | - | $3.65B | $145.56B | $939.34M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedImmune NPS vs. Competitors
Compared to its competitors, MedImmune's NPS is rated right above Genentech.
| COMPANY | NPS Score | |
|---|---|---|
| MedImmune | 100 |
| Genentech | 29 |
| Amgen | 24 |
 | Microbix Biosystems | N/A |
MedImmune Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MedImmune users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MedImmune Customer Loyalty vs. Competitors
Compared to its competitors, MedImmune's Customer Loyalty score is rated right above Genentech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MedImmune | 100% |
| Genentech | 78% |
| Amgen | 77% |
| Microbix Biosystems | N/A |
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MedImmune Product Quality
5/5
MedImmune has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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MedImmune Product Information
MedImmune’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://medimmune.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
MedImmune Product Quality vs. Competitors
Compared to its competitors, MedImmune's Product Quality score is rated right above Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| MedImmune | 5/5 |
| Genentech | 4/5 |
| Amgen | 3.9/5 |
| Microbix Biosystems | N/A |
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MedImmune Pricing
MedImmune ROI & Value For Money
5/5
MedImmune has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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MedImmune Pricing vs. Competitors
Compared to its competitors, MedImmune's ROI score is rated right above Genentech.
| COMPANY | Pricing Score | |
|---|---|---|
| MedImmune | 5/5 |
| Genentech | 3.8/5 |
| Amgen | 3.8/5 |
| Microbix Biosystems | N/A |
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MedImmune Customer Service
5/5
MedImmune has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MedImmune's Customer Service
Address
Gaithersburg, Gaithersburg, MD
Website
http://medimmune.com
Phone Number
301-398-0000
MedImmune Customer Service vs. Competitors
Compared to its competitors, MedImmune's Customer Service score is rated right above Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| MedImmune | 5/5 |
| Genentech | 3.9/5 |
| Amgen | 3.9/5 |
| Microbix Biosystems | N/A |
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Consumer vs. Employees
MedImmune scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of MedImmune would recommend the brand to a friend. ENPS measures how likely MedImmune employees would recommend working at MedImmune to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
