31
NPS
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Bally
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About Bally's Brand
Bally was founded through the passion and vision of pioneer Carl Franz Bally. Among its major competitors, Bally is ranked in 4th place for NPS while Lyst is 1st, and Coach is 2nd.
Brand at a Glance
81%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Bally Ranking
- #3 / 4 of its competitors
Bally NPS
Bally's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether Bally's customers would recommend using the product based on a scale of -100 to 100.
Bally Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
Bally NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 20 | Dec 2022 | 20 |
Jan 2023 9 | Jan 2023 | 9 |
Feb 2023 17 | Feb 2023 | 17 |
Apr 2023 22 | Apr 2023 | 22 |
Jun 2023 29 | Jun 2023 | 29 |
Jul 2023 20 | Jul 2023 | 20 |
Nov 2023 25 | Nov 2023 | 25 |
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 34 | Feb 2024 | 34 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 32 | May 2024 | 32 |
Jul 2025 30 | Jul 2025 | 30 |
How Other Brands Compare
Bally is ranked third for NPS among its competitors. Coach and Gucci come in first and second, with Equinox coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bally NPS by Gender
Bally's NPS was rated 49 by Male customers on Comparably.
Male
49
Bally's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
N/A
Bally's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Bally NPS by Ethnicity
Bally's NPS was rated 67 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Other 67 | Other | 67 |
Bally NPS by Age
Bally's NPS was rated 25 points by customers ages 18-25 on Comparably.
Bally NPS by Usage
Bally's NPS was rated 100 points by customers who have used Bally's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Bally NPS vs. Competitors
Compared to its competitors, Bally's NPS is rated right above Jimmy Choo, and is preceded by Gucci.
| COMPANY | NPS Score | |
|---|---|---|
 | Lyst | 66 |
 | Coach | 41 |
 | Gucci | 31 |
| Bally | 31 |
 | Jimmy Choo | 8 |
 | 24 Hour Fitness | -11 |
 | Equinox | -24 |
 | Rue La La | -71 |
Bally Customer Reviews
Out of the 5 Bally customer reviews 5 were positive and 0 were constructive. Bally customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bally Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Bally users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bally Customer Loyalty Score by Gender
Bally's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Bally Customer Loyalty Score by Ethnicity
Bally's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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70
out of 100
Caucasian
100
out of 100
Other
Bally Customer Loyalty Score by Age
Bally's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Bally Customer Loyalty Score by Usage
Bally's Customer Loyalty score was rated 100% by customers who have used Bally's products/services for 2 to 5 Years.
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Bally Customer Loyalty vs. Competitors
Compared to its competitors, Bally's Customer Loyalty score is rated right above 24 Hour Fitness, and is preceded by Coach.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lyst | 100% |
| Coach | 87% |
| Bally | 81% |
| 24 Hour Fitness | 80% |
| Rue La La | 77% |
| Gucci | 76% |
| Equinox | 73% |
| Jimmy Choo | 69% |
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Bally Product Quality
4.2/5
Bally has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Bally Product Information
Bally’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.bally.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Bally Product Quality
Bally's Product Quality score was rated highest by customers who have used Bally's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Bally Product Quality the Highest
Ranked Bally Product Quality the Lowest
Bally Product Quality Score by Gender
Bally's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Bally Product Quality Score by Ethnicity
Bally's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 5 | Other | 5 |
Bally Product Quality Score by Age
Bally's Product Quality score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Bally Product Quality Score by Usage
Bally's Product Quality score was rated 5 stars by customers who have used Bally's products/services for 2 to 5 Years.
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Bally Product Quality vs. Competitors
Compared to its competitors, Bally's Product Quality score is rated right above Gucci.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bally | 4.2/5 |
| Gucci | 4.2/5 |
| Lyst | 4/5 |
| Coach | 4/5 |
| Jimmy Choo | 3.4/5 |
| Equinox | 2.9/5 |
| 24 Hour Fitness | 2.8/5 |
| Rue La La | 2.2/5 |
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Bally Pricing
Bally ROI & Value For Money
4.1/5
Bally has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Bally ROI
Bally's ROI score was rated highest by customers who have used Bally's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked Bally ROI the Highest
Ranked Bally ROI the Lowest
Bally ROI Score by Gender
Bally's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Bally ROI Score by Ethnicity
Bally's ROI score was rated 4.5 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 4.5 | Other | 4.5 |
Bally ROI Score by Age
Bally's ROI score was rated 4.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Bally ROI Score by Usage
Bally's ROI score was rated 5 stars by customers who have used Bally's products/services for 2 to 5 Years.
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Bally Pricing vs. Competitors
Compared to its competitors, Bally's ROI score is rated right above Coach.
| COMPANY | Pricing Score | |
|---|---|---|
| Bally | 4.1/5 |
| Coach | 3.9/5 |
| Gucci | 3.8/5 |
| Lyst | 3.7/5 |
| Jimmy Choo | 3.4/5 |
| 24 Hour Fitness | 3/5 |
| Equinox | 2.7/5 |
| Rue La La | 2.4/5 |
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Bally Customer Satisfaction (CSAT)
Bally Customer Satisfaction (CSAT) Score
78 / 100
Bally has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bally Customer Satisfaction
Bally's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Bally Customer Satisfaction the Highest
Bally Customer Satisfaction Score by Gender
Bally's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bally Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bally's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Bally Customer Satisfaction Score by Age
Bally's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Bally Customer Satisfaction Score by Usage
Bally's Customer Satisfaction score was rated 100 points by customers who have used Bally's products/services for 2 to 5 Years.
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Bally Customer Satisfaction vs. Competitors
Compared to its competitors, Bally's Customer Satisfaction score is rated right above Jimmy Choo, and is preceded by Coach.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lyst | 100% |
| Gucci | 79% |
| Coach | 78% |
| Bally | 78% |
| Jimmy Choo | 63% |
| 24 Hour Fitness | 45% |
| Equinox | 39% |
| Rue La La | 19% |
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Bally Customer Service
4.2/5
Bally has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Bally's Customer Service
Website
http://www.bally.com/
Quick Insights into Bally Customer Service
Bally's Customer Service score was rated highest by customers who have used Bally's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Bally Customer Service the Highest
Ranked Bally Customer Service the Lowest
Bally Customer Service Score by Gender
Bally's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Bally Customer Service Score by Ethnicity
Bally's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Other 4.6 | Other | 4.6 |
Bally Customer Service Score by Age
Bally's Customer Service score was rated 4.5 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
Bally Customer Service Score by Usage
Bally's Customer Service score was rated 4.9 stars by customers who have used Bally's products/services for 2 to 5 Years.
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Bally Customer Service vs. Competitors
Compared to its competitors, Bally's Customer Service score is rated right above Gucci.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bally | 4.2/5 |
| Gucci | 4/5 |
| Lyst | 4/5 |
| Coach | 3.9/5 |
| Jimmy Choo | 3.4/5 |
| 24 Hour Fitness | 2.9/5 |
| Equinox | 2.6/5 |
| Rue La La | 1.7/5 |
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Bally as an Employer
3.0/5
Bally has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Bally scored a 31 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Bally would recommend the brand to a friend. ENPS measures how likely Bally employees would recommend working at Bally to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 35% | Promoters |
|---|---|
| 38% | Passive |
| 27% | Detractors |
