8
NPS
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Jimmy Choo
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About Jimmy Choo's Brand
Designer of luxury shoes and accessories created for women. The company's shoes and accessories products are unique, instinctively seductive and chic while also being wearable and of the finest quality enabling its customers to set and lead fashion trends which manages the balance between current fashions and timeless styles. Among its major competitors, Jimmy Choo is ranked in 5th place for NPS while Yoox Net-a-Porter is 1st, and Prada is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Jimmy Choo Ranking
- #3 / 4 of its competitors
Jimmy Choo NPS
Jimmy Choo's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Jimmy Choo's customers would recommend using the product based on a scale of -100 to 100.
Jimmy Choo Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Jimmy Choo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Nov 2021 33 | Nov 2021 | 33 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 20 | Jan 2022 | 20 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 13 | Jul 2022 | 13 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -11 | Mar 2023 | -11 |
Dec 2023 9 | Dec 2023 | 9 |
Jan 2024 17 | Jan 2024 | 17 |
Aug 2024 8 | Aug 2024 | 8 |
How Other Brands Compare
Jimmy Choo is ranked third for NPS among its competitors. Prada and Crocs come in first and second, with Tamara Mellon Brand coming in at #4.
Jimmy Choo |  Crocs |  Prada |  Tamara Mellon Brand | |
| Global Ranking | #- | #51 | #618 | #- |
| NPS | 8 | 34 | 40 | - |
| Valuation Updated every 24 hours for public companies | - | $5.56B | - | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jimmy Choo NPS by Gender
Jimmy Choo's NPS was rated -40 by Female customers on Comparably.
Female
-40
Jimmy Choo's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Male
N/A
Jimmy Choo's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Jimmy Choo NPS by Ethnicity
Jimmy Choo's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Jimmy Choo NPS by Usage
Jimmy Choo's NPS was rated -34 points by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Jimmy Choo NPS vs. Competitors
Compared to its competitors, Jimmy Choo's NPS is rated right above Christian Louboutin, and is preceded by Bally.
| COMPANY | NPS Score | |
|---|---|---|
 | Yoox Net-a-Porter | 100 |
| Prada | 40 |
| Crocs | 34 |
 | Bally | 31 |
| Jimmy Choo | 8 |
 | Christian Louboutin | 7 |
Jimmy Choo Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Jimmy Choo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jimmy Choo Customer Loyalty Score by Gender
Jimmy Choo's Customer Loyalty score was rated 46 by Female customers on Comparably.
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Female
46%
Yes
Male
N/A
Yes
Jimmy Choo Customer Loyalty Score by Ethnicity
Jimmy Choo's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jimmy Choo.
70
out of 100
Caucasian
Jimmy Choo Customer Loyalty Score by Usage
Jimmy Choo's Customer Loyalty score was rated 70% by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
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Jimmy Choo Customer Loyalty vs. Competitors
Compared to its competitors, Jimmy Choo's Customer Loyalty score is rated right above Yoox Net-a-Porter, and is preceded by Christian Louboutin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bally | 81% |
| Crocs | 79% |
| Prada | 75% |
| Christian Louboutin | 70% |
| Jimmy Choo | 69% |
| Yoox Net-a-Porter | N/A |
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Jimmy Choo Product Quality
3.4/5
Jimmy Choo has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Jimmy Choo Product Information
Jimmy Choo’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.jimmychooplc.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Jimmy Choo Product Quality
Jimmy Choo's Product Quality score was rated highest by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
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Ranked Jimmy Choo Product Quality the Highest
Jimmy Choo Product Quality Score by Gender
Jimmy Choo's Product Quality score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Jimmy Choo Product Quality Score by Ethnicity
Jimmy Choo's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Jimmy Choo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Jimmy Choo Product Quality Score by Usage
Jimmy Choo's Product Quality score was rated 2.3 stars by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
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Jimmy Choo Product Quality vs. Competitors
Compared to its competitors, Jimmy Choo's Product Quality score is rated right above Yoox Net-a-Porter, and is preceded by Christian Louboutin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Prada | 4.3/5 |
| Bally | 4.2/5 |
| Crocs | 4.1/5 |
| Christian Louboutin | 3.7/5 |
| Jimmy Choo | 3.4/5 |
| Yoox Net-a-Porter | N/A |
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Jimmy Choo Pricing
Jimmy Choo ROI & Value For Money
3.4/5
Jimmy Choo has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Jimmy Choo ROI
Jimmy Choo's ROI score was rated highest by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
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Ranked Jimmy Choo ROI the Highest
Jimmy Choo ROI Score by Gender
Jimmy Choo's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Jimmy Choo ROI Score by Ethnicity
Jimmy Choo's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jimmy Choo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Jimmy Choo ROI Score by Usage
Jimmy Choo's ROI score was rated 2.5 stars by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
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Jimmy Choo Pricing vs. Competitors
Compared to its competitors, Jimmy Choo's ROI score is rated right above Christian Louboutin, and is preceded by Crocs.
| COMPANY | Pricing Score | |
|---|---|---|
| Bally | 4.1/5 |
| Prada | 4/5 |
| Crocs | 3.7/5 |
| Jimmy Choo | 3.4/5 |
| Christian Louboutin | 3.3/5 |
| Yoox Net-a-Porter | N/A |
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Jimmy Choo Customer Satisfaction (CSAT)
Jimmy Choo Customer Satisfaction (CSAT) Score
64 / 100
Jimmy Choo has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
37%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jimmy Choo Customer Satisfaction
Jimmy Choo's Customer Satisfaction score was rated highest by Female customers.
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Ranked Jimmy Choo Customer Satisfaction the Highest
Jimmy Choo Customer Satisfaction Score by Gender
Jimmy Choo's Customer Satisfaction score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Jimmy Choo.
40 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Jimmy Choo Customer Satisfaction vs. Competitors
Compared to its competitors, Jimmy Choo's Customer Satisfaction score is rated right above Yoox Net-a-Porter, and is preceded by Christian Louboutin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Prada | 89% |
| Crocs | 79% |
| Bally | 78% |
| Christian Louboutin | 64% |
| Jimmy Choo | 63% |
| Yoox Net-a-Porter | 0% |
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Jimmy Choo Customer Service
3.4/5
Jimmy Choo has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Jimmy Choo's Customer Service
Address
10 Howick Place, London, SW1P 1GW Bahamas
Website
www.jimmychooplc.com
Phone Number
7
Quick Insights into Jimmy Choo Customer Service
Jimmy Choo's Customer Service score was rated highest by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
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Ranked Jimmy Choo Customer Service the Highest
Jimmy Choo Customer Service Score by Gender
Jimmy Choo's Customer Service score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
Jimmy Choo Customer Service Score by Ethnicity
Jimmy Choo's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jimmy Choo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Jimmy Choo Customer Service Score by Usage
Jimmy Choo's Customer Service score was rated 2.6 stars by customers who have used Jimmy Choo's products/services for 5 to 10 Years.
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Jimmy Choo Customer Service vs. Competitors
Compared to its competitors, Jimmy Choo's Customer Service score is rated right above Christian Louboutin, and is preceded by Crocs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bally | 4.2/5 |
| Prada | 4.1/5 |
| Crocs | 3.8/5 |
| Jimmy Choo | 3.4/5 |
| Christian Louboutin | 3.3/5 |
| Yoox Net-a-Porter | N/A |
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