7
NPS
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Christian Louboutin
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About Christian Louboutin's Brand
Christian Louboutin Online Store
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Christian Louboutin NPS
Christian Louboutin's Net Promoter Score (NPS) is a 7 with 46% Promoters, 15% Passives, and 39% Detractors. Net Promoter Score tracks whether Christian Louboutin's customers would recommend using the product based on a scale of -100 to 100.
Christian Louboutin Overall NPS
| 46% | Promoters |
|---|---|
| 15% | Passives |
| 39% | Detractors |
Christian Louboutin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 19 | Feb 2024 | 19 |
Apr 2024 16 | Apr 2024 | 16 |
Jul 2024 11 | Jul 2024 | 11 |
Aug 2024 13 | Aug 2024 | 13 |
Sep 2024 15 | Sep 2024 | 15 |
Feb 2025 13 | Feb 2025 | 13 |
May 2025 10 | May 2025 | 10 |
Jun 2025 8 | Jun 2025 | 8 |
Aug 2025 10 | Aug 2025 | 10 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 9 | Nov 2025 | 9 |
Dec 2025 7 | Dec 2025 | 7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Christian Louboutin NPS by Gender
Male customers rated Christian Louboutin's NPS 22 points higher than Female customers.
Male
-17
Christian Louboutin's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
-39
Christian Louboutin's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Christian Louboutin NPS by Ethnicity
Christian Louboutin's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Other -60 | Other | -60 |
Christian Louboutin NPS by Age
Christian Louboutin's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Christian Louboutin NPS by Usage
Christian Louboutin's NPS was rated the highest by customers who have used Christian Louboutin's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -10 | 2 to 5 Years | -10 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -80 | Over 10 Years | -80 |
Christian Louboutin Customer Reviews
Out of the 8 Christian Louboutin customer reviews 4 were positive and 4 were constructive. Christian Louboutin customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Christian Louboutin Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Christian Louboutin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Christian Louboutin Customer Loyalty Score by Gender
Female customers rated Christian Louboutin's Customer Loyalty score 21% higher than Male customers.
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Male
40%
Yes
Female
61%
Yes
Christian Louboutin Customer Loyalty Score by Ethnicity
Christian Louboutin's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Christian Louboutin.
46
out of 100
Caucasian
70
out of 100
Hispanic or Latino
33
out of 100
Asian or Pacific Islander
82
out of 100
Other
Christian Louboutin Customer Loyalty Score by Age
Christian Louboutin's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 40% | 26-30 | 40% |
36-40 28% | 36-40 | 28% |
56-60 70% | 56-60 | 70% |
Christian Louboutin Customer Loyalty Score by Usage
Christian Louboutin's Customer Loyalty score was rated the highest by customers who have used Christian Louboutin's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Christian Louboutin Customer Loyalty Score by Industry
Christian Louboutin's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Christian Louboutin Product Quality
3.7/5
Christian Louboutin has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Christian Louboutin Product Information
Christian Louboutin’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Christian Louboutin's product the highest. Reviewers from the Accounting industry rated Christian Louboutin the lowest at 3.5.
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Christian Louboutin Product Quality
Christian Louboutin's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Christian Louboutin's products/services for Over 10 Years.
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Ranked Christian Louboutin Product Quality the Highest
Ranked Christian Louboutin Product Quality the Lowest
Christian Louboutin Product Quality Score by Gender
Male customers rated Christian Louboutin's Product Quality score 0.5 stars higher than Female customers.
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Male
3.4/5
Female
2.9/5
Christian Louboutin Product Quality Score by Ethnicity
Christian Louboutin's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Christian Louboutin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 2 | Other | 2 |
Christian Louboutin Product Quality Score by Age
Christian Louboutin's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Christian Louboutin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 3.3 | 26-30 | 3.3 |
36-40 2.4 | 36-40 | 2.4 |
56-60 3.5 | 56-60 | 3.5 |
Christian Louboutin Product Quality Score by Usage
Christian Louboutin's Product Quality score was rated the highest by customers who have used Christian Louboutin's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Christian Louboutin Product Quality Score by Industry
Christian Louboutin's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Christian Louboutin Pricing
Christian Louboutin ROI & Value For Money
3.3/5
Christian Louboutin has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Christian Louboutin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Christian Louboutin.
Quick Insights into Christian Louboutin ROI
Christian Louboutin's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Christian Louboutin's products/services for Over 10 Years.
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Ranked Christian Louboutin ROI the Highest
Ranked Christian Louboutin ROI the Lowest
Christian Louboutin ROI Score by Gender
Male customers rated Christian Louboutin's ROI score 0.5 stars higher than Female customers.
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Male
3.2/5
Female
2.7/5
Christian Louboutin ROI Score by Ethnicity
Christian Louboutin's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Christian Louboutin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.9 | Other | 1.9 |
Christian Louboutin ROI Score by Age
Christian Louboutin's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Christian Louboutin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.8 | 26-30 | 2.8 |
36-40 2.7 | 36-40 | 2.7 |
56-60 3.8 | 56-60 | 3.8 |
Christian Louboutin ROI Score by Usage
Christian Louboutin's ROI score was rated the highest by customers who have used Christian Louboutin's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Christian Louboutin ROI Score by Industry
Christian Louboutin's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Christian Louboutin Customer Satisfaction (CSAT)
Christian Louboutin Customer Satisfaction (CSAT) Score
63 / 100
Christian Louboutin has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
22%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
3%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Christian Louboutin Customer Satisfaction
Christian Louboutin's Customer Satisfaction score was rated highest by customers who have used Christian Louboutin's products/services for 2 to 5 Years, and rated lowest by customers who have used Christian Louboutin's products/services for Over 10 Years.
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Ranked Christian Louboutin Customer Satisfaction the Highest
Ranked Christian Louboutin Customer Satisfaction the Lowest
Christian Louboutin Customer Satisfaction Score by Gender
Male customers rated Christian Louboutin's Customer Satisfaction score 13 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
37 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 6% | |
Very Dissatisfied | 38% |
Christian Louboutin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Christian Louboutin's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
30%
CSAT according to Hispanic or Latino
Christian Louboutin's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Christian Louboutin's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Christian Louboutin's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
Christian Louboutin Customer Satisfaction Score by Age
Christian Louboutin's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Christian Louboutin.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 66% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 56-60 | 66% |
Christian Louboutin Customer Satisfaction Score by Usage
Christian Louboutin's Customer Satisfaction score was rated the highest by customers who have used Christian Louboutin's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Christian Louboutin Customer Satisfaction Score by Industry
Christian Louboutin's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Christian Louboutin Customer Service
3.3/5
Christian Louboutin has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Christian Louboutin's Customer Service
Website
http://us.christianlouboutin.com/ot_en/
Phone Number
33 1 42 36 05 31
Quick Insights into Christian Louboutin Customer Service
Christian Louboutin's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Christian Louboutin's products/services for Over 10 Years.
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Ranked Christian Louboutin Customer Service the Highest
Ranked Christian Louboutin Customer Service the Lowest
Christian Louboutin Customer Service Score by Gender
Male customers rated Christian Louboutin's Customer Service score 1 stars higher than Female customers.
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Male
3.1/5
Female
2.1/5
Christian Louboutin Customer Service Score by Ethnicity
Christian Louboutin's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Christian Louboutin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.7 | Other | 1.7 |
Christian Louboutin Customer Service Score by Age
Christian Louboutin's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 2.1 | 26-30 | 2.1 |
36-40 2 | 36-40 | 2 |
56-60 3.1 | 56-60 | 3.1 |
Christian Louboutin Customer Service Score by Usage
Christian Louboutin's Customer Service score was rated the highest by customers who have used Christian Louboutin's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Christian Louboutin Customer Service Score by Industry
Christian Louboutin's Customer Service score was rated 3.5 stars by both Accounting and Tech industry customers.
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Christian Louboutin as an Employer
3.4/5
Christian Louboutin has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Christian Louboutin scored a 7 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Christian Louboutin would recommend the brand to a friend. ENPS measures how likely Christian Louboutin employees would recommend working at Christian Louboutin to a friend.
Net Promoter Score
7
NPS Score
| 46% | Promoters |
|---|---|
| 15% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
