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Orangetheory Fitness is

Ranked

#80

Health and Wellness Brands

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Orangetheory Fitness

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Orangetheory Fitness

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Orangetheory Fitness is ranked #80 in Health and Wellness Brands

About Orangetheory Fitness' Brand

Heart rate based, interval training in a fun and energizing group environment. Burning calories AFTER you workout? That's the orange effect! Orangetheory Fitness’s brand is ranked #862 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Orangetheory Fitness. When compared to other organizations within the Health and Wellness industry, Orangetheory Fitness is ranked #80. Among its major competitors, Orangetheory Fitness is ranked in 4th place for NPS while SportPursuit is 1st, and SoulCycle is 2nd.

Brand at a Glance

80%

Customer Loyalty

3.7/5

Product Quality

3.2/5

Pricing

3.2/5

Customer Service

Orangetheory Fitness Ranking

^#80 in Health and Wellness
^#2 / 4 of its competitors

Orangetheory Fitness NPS

Orangetheory Fitness's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Orangetheory Fitness's customers would recommend using the product based on a scale of -100 to 100.

Orangetheory Fitness Overall NPS

NPS

50%	Promoters
14%	Passives
36%	Detractors

Orangetheory Fitness NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 13	Jun 2024	13
Jul 2024 12	Jul 2024	12
Aug 2024 12	Aug 2024	12
Sep 2024 14	Sep 2024	14
Nov 2024 13	Nov 2024	13
Dec 2024 15	Dec 2024	15
Jan 2025 14	Jan 2025	14
Mar 2025 14	Mar 2025	14
Apr 2025 15	Apr 2025	15
May 2025 13	May 2025	13
Sep 2025 13	Sep 2025	13
Oct 2025 13	Oct 2025	13

How Other Brands Compare

Orangetheory Fitness is ranked second for NPS among its competitors. SportPursuit and Equinox come in first and third, with Flywheel Sports coming in at #4.

	Orangetheory Fitness	Equinox	Flywheel Sports	SportPursuit
Global Ranking	#862	#459	#-	#-
NPS	14	-24	-	100
Valuation Updated every 24 hours for public companies	-	$1.94B	$350.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Orangetheory Fitness NPS by Gender

Male customers rated Orangetheory Fitness's NPS 18 points higher than Female customers.

Male

Orangetheory Fitness's NPS was rated 16 by Male customers on Comparably.

48%

Promoters

20%

Passives

32%

Detractors

Female

-2

Orangetheory Fitness's NPS was rated -2 by Female customers on Comparably.

46%

Promoters

Passives

48%

Detractors

Orangetheory Fitness NPS by Ethnicity

Orangetheory Fitness's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 10	Caucasian	10
Hispanic or Latino -51	Hispanic or Latino	-51
African American/Black -100	African American/Black	-100
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -40	Other	-40

Orangetheory Fitness NPS by Age

Orangetheory Fitness's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

65%

29%

26-30

60%

10%

30%

31-35

27%

13%

60%

36-40

11%

78%

41-45

52%

43%

46-50

41%

18%

41%

51-55

33%

58%

56-60

46%

61-65

78%

11%

66+

50%

Orangetheory Fitness NPS by Usage

Orangetheory Fitness's NPS was rated the highest by customers who have used Orangetheory Fitness's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -17	Less than 1 Year	-17
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 43	2 to 5 Years	43
5 to 10 Years -13	5 to 10 Years	-13

Orangetheory Fitness NPS vs. Competitors

Compared to its competitors, Orangetheory Fitness's NPS is rated right above Flywheel Sports, and is preceded by CrossFit.

COMPANY		NPS Score
	SportPursuit	100
	SoulCycle	50
	CrossFit	32
	Orangetheory Fitness	14
	Flywheel Sports	N/A
	Equinox	-24
	Peloton Consulting Group	-89

Orangetheory Fitness NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Orangetheory Fitness's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	35
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	Orangetheory Fitness	14
	WW (formally Weight Watchers)	-11

Orangetheory Fitness Customer Reviews

Out of the 26 Orangetheory Fitness customer reviews 13 were positive and 13 were constructive. Orangetheory Fitness customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Orangetheory Fitness Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Orangetheory Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Orangetheory Fitness Customer Loyalty Score by Gender

Female customers rated Orangetheory Fitness's Customer Loyalty score 5% higher than Male customers.

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Male

77%

Yes

Female

82%

Yes

Orangetheory Fitness Customer Loyalty Score by Ethnicity

Orangetheory Fitness's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Orangetheory Fitness Customer Loyalty Score by Age

Orangetheory Fitness's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Orangetheory Fitness.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 84%	18-25	84%
26-30 82%	26-30	82%
31-35 64%	31-35	64%
36-40 80%	36-40	80%
41-45 87%	41-45	87%
46-50 84%	46-50	84%
51-55 78%	51-55	78%
56-60 79%	56-60	79%
61-65 100%	61-65	100%
66+ 55%	66+	55%

Orangetheory Fitness Customer Loyalty Score by Usage

Orangetheory Fitness's Customer Loyalty score was rated the highest by customers who have used Orangetheory Fitness's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67%
1 to 2 Years	83%
2 to 5 Years	92%
5 to 10 Years	100%

Orangetheory Fitness Customer Loyalty Score by Industry

Orangetheory Fitness's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	74%
Accounting	70%
Fashion and Beauty	70%
Arts and Entertainment	78%
Banking and Financial Services	33%
Business and Consumer Services	70%
Consulting	70%
Education	92%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	91%
Insurance	100%
Legal	78%
Marketing, Advertising and Research	100%
Non-Profit	100%
Real Estate	100%
Retail	100%

Orangetheory Fitness Customer Loyalty vs. Competitors

Compared to its competitors, Orangetheory Fitness's Customer Loyalty score is rated right above Equinox, and is preceded by CrossFit.

COMPANY		Customer Loyalty Score
	CrossFit	87%
	Orangetheory Fitness	80%
	Equinox	73%
	SoulCycle	72%
	Peloton Consulting Group	54%
	SportPursuit	N/A
	Flywheel Sports	N/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Orangetheory Fitness's Customer Loyalty score is rated right above CVS Health, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	Orangetheory Fitness	80%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Orangetheory Fitness Product Quality

3.7/5

Orangetheory Fitness has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Orangetheory Fitness Product Information

Orangetheory Fitness’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Orangetheory Fitness's product the highest. Reviewers from the Accounting industry rated Orangetheory Fitness the lowest at 3.8.

Website: http://www.orangetheory.com

Company Size: 201-500 Employees

Quick Insights into Orangetheory Fitness Product Quality

Orangetheory Fitness's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by Other customers.

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Ranked Orangetheory Fitness Product Quality the Highest

Consulting	5
61-65	4.5
2 to 5 Years	4.1

Ranked Orangetheory Fitness Product Quality the Lowest

Banking and Financial Services	2.4
36-40	2.2
Other	2

Orangetheory Fitness Product Quality Score by Gender

Male customers rated Orangetheory Fitness's Product Quality score 0.2 stars higher than Female customers.

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Male

3.8/5

Female

3.6/5

Orangetheory Fitness Product Quality Score by Ethnicity

Orangetheory Fitness's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 2	Other	2

Orangetheory Fitness Product Quality Score by Age

Orangetheory Fitness's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.5	26-30	3.5
31-35 2.9	31-35	2.9
36-40 2.2	36-40	2.2
41-45 3.9	41-45	3.9
46-50 3.8	46-50	3.8
51-55 3.6	51-55	3.6
56-60 3.9	56-60	3.9
61-65 4.5	61-65	4.5
66+ 3.9	66+	3.9

Orangetheory Fitness Product Quality Score by Usage

Orangetheory Fitness's Product Quality score was rated the highest by customers who have used Orangetheory Fitness's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.9
2 to 5 Years	4.1
5 to 10 Years	3.8

Orangetheory Fitness Product Quality Score by Industry

Orangetheory Fitness's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.6
Accounting	3.8
Fashion and Beauty	3
Arts and Entertainment	3.6
Banking and Financial Services	2.4
Business and Consumer Services	3.5
Consulting	5
Education	4.1
Government and Public Policy	3.6
Healthcare, Hospitals and Medicine	3.9
Insurance	2.5
Legal	3
Marketing, Advertising and Research	4.4
Non-Profit	3.9
Real Estate	5
Retail	4.6

Orangetheory Fitness Product Quality vs. Competitors

Compared to its competitors, Orangetheory Fitness's Product Quality score is rated right above Equinox, and is preceded by CrossFit.

COMPANY		Product Quality Score
	SoulCycle	4.2/5
	CrossFit	4.1/5
	Orangetheory Fitness	3.7/5
	Equinox	2.9/5
	Peloton Consulting Group	2.9/5
	SportPursuit	N/A
	Flywheel Sports	N/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Orangetheory Fitness's Product Quality score is rated right above CVS Health, and is preceded by Philips.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	Orangetheory Fitness	3.7/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Orangetheory Fitness Pricing

Orangetheory Fitness ROI & Value For Money

3.2/5

Orangetheory Fitness has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Orangetheory Fitness Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Insurance industry think that they had the lowest ROI from Orangetheory Fitness.

Quick Insights into Orangetheory Fitness ROI

Orangetheory Fitness's ROI score was rated highest by customers from the Real Estate industry, and rated lowest by Other customers.

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Ranked Orangetheory Fitness ROI the Highest

Real Estate	5
61-65	3.9
2 to 5 Years	3.7

Ranked Orangetheory Fitness ROI the Lowest

Insurance	2.2
36-40	1.9
Other	1.5

Orangetheory Fitness ROI Score by Gender

Male customers rated Orangetheory Fitness's ROI score 0.3 stars higher than Female customers.

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Male

3.3/5

Female

3/5

Orangetheory Fitness ROI Score by Ethnicity

Orangetheory Fitness's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 2.2	Hispanic or Latino	2.2
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 1.5	Other	1.5

Orangetheory Fitness ROI Score by Age

Orangetheory Fitness's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.5	26-30	3.5
31-35 2.3	31-35	2.3
36-40 1.9	36-40	1.9
41-45 3.1	41-45	3.1
46-50 3	46-50	3
51-55 2.6	51-55	2.6
56-60 3.1	56-60	3.1
61-65 3.9	61-65	3.9
66+ 3.7	66+	3.7

Orangetheory Fitness ROI Score by Usage

Orangetheory Fitness's ROI score was rated the highest by customers who have used Orangetheory Fitness's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.2
2 to 5 Years	3.7
5 to 10 Years	3.3

Orangetheory Fitness ROI Score by Industry

Orangetheory Fitness's ROI score was rated the highest by Real Estate industry customers, and the lowest by Insurance industry customers.

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Tech	2.9
Accounting	2.8
Fashion and Beauty	2.8
Arts and Entertainment	3
Banking and Financial Services	2.7
Business and Consumer Services	3.3
Consulting	3.1
Education	4
Government and Public Policy	2.7
Healthcare, Hospitals and Medicine	2.8
Insurance	2.2
Legal	2.6
Marketing, Advertising and Research	4.1
Non-Profit	3.6
Real Estate	5
Retail	3.8

Orangetheory Fitness Pricing vs. Competitors

Compared to its competitors, Orangetheory Fitness's ROI score is rated right above Equinox, and is preceded by SoulCycle.

COMPANY		Pricing Score
	CrossFit	4.1/5
	SoulCycle	3.9/5
	Orangetheory Fitness	3.2/5
	Equinox	2.7/5
	Peloton Consulting Group	2.5/5
	SportPursuit	N/A
	Flywheel Sports	N/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Orangetheory Fitness's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	Orangetheory Fitness	3.2/5
	WW (formally Weight Watchers)	2.8/5

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Orangetheory Fitness Customer Satisfaction (CSAT)

Orangetheory Fitness Customer Satisfaction (CSAT) Score

56 / 100

Orangetheory Fitness has an overall Customer Satisfaction score of 56 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	16%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	10%
Very Dissatisfied	26%

Very Satisfied

40%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

26%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Orangetheory Fitness Customer Satisfaction

Orangetheory Fitness's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by African American/Black customers.

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Ranked Orangetheory Fitness Customer Satisfaction the Highest

Retail	100%
61-65	89%
2 to 5 Years	67%

Ranked Orangetheory Fitness Customer Satisfaction the Lowest

Banking and Financial Services	33%
31-35	27%
African American/Black	25%

Orangetheory Fitness Customer Satisfaction Score by Gender

Male customers rated Orangetheory Fitness's Customer Satisfaction score 7 points higher than Female customers.

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58 / 100

Male

	Very Satisfied	43%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	19%
	Very Dissatisfied	15%

51 / 100

Female

	Very Satisfied	38%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	12%
	Very Dissatisfied	32%

Orangetheory Fitness Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Orangetheory Fitness' Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	47%
Satisfied	13%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	16%
Very Dissatisfied	22%

Very Satisfied

47%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

22%

CSAT according to Hispanic or Latino

Orangetheory Fitness' Customer Satisfaction (CSAT) score was rated 34% according to Hispanic or Latino users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	33%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

33%

CSAT according to African American/Black

Orangetheory Fitness' Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

Orangetheory Fitness' Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.

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40 / 100

Very Satisfied	40%
Satisfied	0%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Other

Orangetheory Fitness' Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.

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30 / 100

Very Satisfied	10%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	70%

Very Satisfied

10%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

70%

Orangetheory Fitness Customer Satisfaction Score by Age

Orangetheory Fitness's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

18-25

60%

26-30

40%

31-35

27%

36-40

38%

41-45

55%

46-50

54%

51-55

58%

56-60

46%

61-65

89%

66+

50%

Orangetheory Fitness Customer Satisfaction Score by Usage

Orangetheory Fitness's Customer Satisfaction score was rated the highest by customers who have used Orangetheory Fitness's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	43
1 to 2 Years	61
2 to 5 Years	67
5 to 10 Years	47

Orangetheory Fitness Customer Satisfaction Score by Industry

Orangetheory Fitness's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.

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{
	"title": "Orangetheory Fitness Customer Satisfaction Score by Industry",
	"text": "Orangetheory Fitness's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 46,
			"stars": 0,
			"csatScore": 46,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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			"scoreLabel": 46
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
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			"scoreLabel": 57
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		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
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			"text": "Orangetheory Fitness's Customer Satisfaction score is  rated by Retail customers on Comparably.",
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Tech	46
Accounting	57
Banking and Financial Services	33
Education	78
Government and Public Policy	40
Healthcare, Hospitals and Medicine	56
Insurance	50
Legal	50
Marketing, Advertising and Research	67
Non-Profit	67
Retail	100

Orangetheory Fitness Customer Satisfaction vs. Competitors

Compared to its competitors, Orangetheory Fitness's Customer Satisfaction score is rated right above Equinox, and is preceded by Peloton Consulting Group.

COMPANY		Customer Satisfaction (CSAT) Score
	SoulCycle	89%
	CrossFit	86%
	Peloton Consulting Group	67%
	Orangetheory Fitness	56%
	Equinox	39%
	SportPursuit	0%
	Flywheel Sports	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Orangetheory Fitness's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	Orangetheory Fitness	56%
	WW (formally Weight Watchers)	46%

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Orangetheory Fitness Customer Service

3.2/5

Orangetheory Fitness has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Orangetheory Fitness's Customer Service

Address

6000 Broken Sound Pkwy NW, Suite 200, Boca Raton, FL 33487

Website

http://www.orangetheory.com

Phone Number

954-530-6903

Quick Insights into Orangetheory Fitness Customer Service

Orangetheory Fitness's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by Other customers.

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Ranked Orangetheory Fitness Customer Service the Highest

Real Estate	4.8
61-65	4.1
2 to 5 Years	3.7

Ranked Orangetheory Fitness Customer Service the Lowest

36-40	2.1
Banking and Financial Services	1.5
Other	1.5

Orangetheory Fitness Customer Service Score by Gender

Male customers rated Orangetheory Fitness's Customer Service score 0.4 stars higher than Female customers.

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Male

3.4/5

Female

3/5

Orangetheory Fitness Customer Service Score by Ethnicity

Orangetheory Fitness's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 2.2	Hispanic or Latino	2.2
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Other 1.5	Other	1.5

Orangetheory Fitness Customer Service Score by Age

Orangetheory Fitness's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.4	26-30	3.4
31-35 2.3	31-35	2.3
36-40 2.1	36-40	2.1
41-45 3.3	41-45	3.3
46-50 3.2	46-50	3.2
51-55 2.9	51-55	2.9
56-60 2.5	56-60	2.5
61-65 4.1	61-65	4.1
66+ 4.1	66+	4.1

Orangetheory Fitness Customer Service Score by Usage

Orangetheory Fitness's Customer Service score was rated the highest by customers who have used Orangetheory Fitness's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
1 to 2 Years	3.6
2 to 5 Years	3.7
5 to 10 Years	2.7

Orangetheory Fitness Customer Service Score by Industry

Orangetheory Fitness's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3
Accounting	3.3
Fashion and Beauty	2.6
Arts and Entertainment	2.9
Banking and Financial Services	1.5
Business and Consumer Services	3.3
Consulting	4
Education	4
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	3.1
Insurance	2.2
Legal	2.6
Marketing, Advertising and Research	4.1
Non-Profit	3.9
Real Estate	4.8
Retail	4.5

Orangetheory Fitness Customer Service vs. Competitors

Compared to its competitors, Orangetheory Fitness's Customer Service score is rated right above Peloton Consulting Group, and is preceded by SoulCycle.

COMPANY		Customer Service Score
	CrossFit	4.1/5
	SoulCycle	4/5
	Orangetheory Fitness	3.2/5
	Peloton Consulting Group	2.6/5
	Equinox	2.6/5
	SportPursuit	N/A
	Flywheel Sports	N/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Orangetheory Fitness's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	Orangetheory Fitness	3.2/5
	WW (formally Weight Watchers)	3/5

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Orangetheory Fitness as an Employer

3.7/5

Orangetheory Fitness has a 3.7/5 stars for its overall company culture rated by their employees

top

35%

CEO of Orangetheory Fitness

Dave Long

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Orangetheory Fitness scored a 14 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Orangetheory Fitness would recommend the brand to a friend. ENPS measures how likely Orangetheory Fitness employees would recommend working at Orangetheory Fitness to a friend.

Net Promoter Score

NPS Score

50%	Promoters
14%	Passive
36%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
20%	Passive
32%	Detractors

Global Ranking Snapshot

Orangetheory Fitness is ranked #862 in the Global Top 100 Brands. It ranks just behind Pendo and just ahead of Champion.

RANK			INDUSTRY
860	FactSet	Philip Snow	Tech
861	Pendo	Todd Olson	Tech
862	Orangetheory Fitness	Dave Long	Health and Wellness
863	Champion	Michael Sullivan	Fashion and Beauty
864	FirstBank	Jim Reuter	Banking and Financial Services
865	FHI 360	Patrick Fine	Business and Consumer Services
866	Formlabs	Maxim Lobovsky	Consumer Goods

Health and Wellness Ranking Snapshot

Orangetheory Fitness is ranked #80 in the Health and Wellness Industry. It ranks just behind Doctor on Demand and just ahead of Arup.

RANK		Location
78	Curology	San Diego, CA
79	Doctor on Demand	San Francisco, CA
80	Orangetheory Fitness	Boca Raton, FL
81	Arup	London, AR
82	GSK
83	Zoetis	Florham Park, NJ
84	Novo Nordisk