50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SoulCycle
Marketing or Exec? Claim Your Free Account
About SoulCycle's Brand
Full-Body Spin Workouts
Brand at a Glance
72%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
SoulCycle NPS
SoulCycle's Net Promoter Score (NPS) is a 50 with 66% Promoters, 18% Passives, and 16% Detractors. Net Promoter Score tracks whether SoulCycle's customers would recommend using the product based on a scale of -100 to 100.
SoulCycle Overall NPS
| 66% | Promoters |
|---|---|
| 18% | Passives |
| 16% | Detractors |
SoulCycle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 50 | May 2023 | 50 |
Jul 2023 51 | Jul 2023 | 51 |
Nov 2023 49 | Nov 2023 | 49 |
Dec 2023 48 | Dec 2023 | 48 |
Jan 2024 48 | Jan 2024 | 48 |
Feb 2024 47 | Feb 2024 | 47 |
Apr 2024 48 | Apr 2024 | 48 |
Jun 2024 50 | Jun 2024 | 50 |
Jul 2024 51 | Jul 2024 | 51 |
Aug 2024 47 | Aug 2024 | 47 |
Oct 2024 49 | Oct 2024 | 49 |
Dec 2024 50 | Dec 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SoulCycle NPS by Gender
Female customers rated SoulCycle's NPS 36 points higher than Male customers.
Male
24
SoulCycle's NPS was rated 24 by Male customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Female
60
SoulCycle's NPS was rated 60 by Female customers on Comparably.
73%
Promoters
14%
Passives
13%
Detractors
SoulCycle NPS by Ethnicity
SoulCycle's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Hispanic or Latino 40 | Hispanic or Latino | 40 |
SoulCycle NPS by Age
SoulCycle's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
SoulCycle NPS by Usage
SoulCycle's NPS was rated the highest by customers who have used SoulCycle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 83 | Less than 1 Year | 83 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
SoulCycle Customer Reviews
Out of the 6 SoulCycle customer reviews 4 were positive and 2 were constructive. SoulCycle customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
SoulCycle Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of SoulCycle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SoulCycle Customer Loyalty Score by Gender
Male customers rated SoulCycle's Customer Loyalty score 25% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of SoulCycle.
Male
89%
Yes
Female
64%
Yes
SoulCycle Customer Loyalty Score by Ethnicity
SoulCycle's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SoulCycle.
78
out of 100
Caucasian
46
out of 100
Hispanic or Latino
SoulCycle Customer Loyalty Score by Age
SoulCycle's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of SoulCycle.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 33% | 26-30 | 33% |
36-40 70% | 36-40 | 70% |
SoulCycle Customer Loyalty Score by Usage
SoulCycle's Customer Loyalty score was rated the highest by customers who have used SoulCycle's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
SoulCycle Customer Loyalty Score by Industry
SoulCycle's Customer Loyalty score was rated 61% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
SoulCycle Product Quality
4.2/5
SoulCycle has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock SoulCycle's overall Product Quality score rated by its users and customers.
SoulCycle Product Information
SoulCycle’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SoulCycle's product the highest.
- Website
- http://www.soul-cycle.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Small Business Services
Sports & Entertainment
Quick Insights into SoulCycle Product Quality
SoulCycle's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used SoulCycle's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked SoulCycle's Product Quality.
Ranked SoulCycle Product Quality the Highest
Ranked SoulCycle Product Quality the Lowest
SoulCycle Product Quality Score by Gender
Female customers rated SoulCycle's Product Quality score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of SoulCycle.
Male
4/5
Female
4.5/5
SoulCycle Product Quality Score by Ethnicity
SoulCycle's Product Quality score was rated 4.2 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SoulCycle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
SoulCycle Product Quality Score by Age
SoulCycle's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of SoulCycle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 3.9 | 26-30 | 3.9 |
36-40 4.3 | 36-40 | 4.3 |
SoulCycle Product Quality Score by Usage
SoulCycle's Product Quality score was rated the highest by customers who have used SoulCycle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SoulCycle Product Quality Score by Industry
SoulCycle's Product Quality score was rated 4.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
SoulCycle Pricing
SoulCycle ROI & Value For Money
3.9/5
SoulCycle has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SoulCycle's overall ROI score rated by its users and customers.
SoulCycle Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SoulCycle ROI
SoulCycle's ROI score was rated highest by customers who have used SoulCycle's products/services for 1 to 2 Years, and rated lowest by customers who have used SoulCycle's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked SoulCycle's ROI score.
Ranked SoulCycle ROI the Highest
Ranked SoulCycle ROI the Lowest
SoulCycle ROI Score by Gender
Female customers rated SoulCycle's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of SoulCycle.
Male
3.5/5
Female
4.1/5
SoulCycle ROI Score by Ethnicity
SoulCycle's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SoulCycle.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
SoulCycle ROI Score by Age
SoulCycle's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of SoulCycle.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.6 | 26-30 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
SoulCycle ROI Score by Usage
SoulCycle's ROI score was rated the highest by customers who have used SoulCycle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
SoulCycle ROI Score by Industry
SoulCycle's ROI score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
SoulCycle Customer Satisfaction (CSAT)
SoulCycle Customer Satisfaction (CSAT) Score
89 / 100
SoulCycle has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SoulCycle Customer Satisfaction
SoulCycle's Customer Satisfaction score was rated highest by customers who have used SoulCycle's products/services for 1 to 2 Years, and rated lowest by customers who have used SoulCycle's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked SoulCycle's Customer Satisfaction.
Ranked SoulCycle Customer Satisfaction the Highest
Ranked SoulCycle Customer Satisfaction the Lowest
SoulCycle Customer Satisfaction Score by Gender
Male customers rated SoulCycle's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of SoulCycle.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
93 / 100
FemaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
SoulCycle Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SoulCycle's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SoulCycle.
90 / 100
Very Satisfied
80%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
SoulCycle's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of SoulCycle.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
SoulCycle Customer Satisfaction Score by Age
SoulCycle's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of SoulCycle.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 67% |
SoulCycle Customer Satisfaction Score by Usage
SoulCycle's Customer Satisfaction score was rated the highest by customers who have used SoulCycle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
SoulCycle Customer Satisfaction Score by Industry
SoulCycle's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "SoulCycle Customer Satisfaction Score by Industry",
"text": "SoulCycle's Customer Satisfaction score was rated 100 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "SoulCycle's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}SoulCycle Customer Service
4/5
SoulCycle has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock SoulCycle's overall Customer Service score rated by its users and customers.
About SoulCycle's Customer Service
Address
609 Greenwich st, New York City, NY
Website
http://www.soul-cycle.com
Phone Number
212-787-1300
Quick Insights into SoulCycle Customer Service
SoulCycle's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked SoulCycle's Customer Service score.
Ranked SoulCycle Customer Service the Highest
Ranked SoulCycle Customer Service the Lowest
SoulCycle Customer Service Score by Gender
Female customers rated SoulCycle's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of SoulCycle.
Male
3.5/5
Female
4.3/5
SoulCycle Customer Service Score by Ethnicity
SoulCycle's Customer Service score was rated 3.8 stars by both Caucasian and Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SoulCycle.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
SoulCycle Customer Service Score by Age
SoulCycle's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of SoulCycle.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 3.1 | 26-30 | 3.1 |
36-40 3.6 | 36-40 | 3.6 |
SoulCycle Customer Service Score by Usage
SoulCycle's Customer Service score was rated the highest by customers who have used SoulCycle's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SoulCycle Customer Service Score by Industry
SoulCycle's Customer Service score was rated 3.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
SoulCycle as an Employer
3.2/5
SoulCycle has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
SoulCycle scored a 50 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of SoulCycle would recommend the brand to a friend. ENPS measures how likely SoulCycle employees would recommend working at SoulCycle to a friend.
Net Promoter Score
50
NPS Score
| 66% | Promoters |
|---|---|
| 18% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
