Peloton Consulting Group NPS

Peloton Consulting Group's Net Promoter Score (NPS) is a -89 with 0% Promoters, 11% Passives, and 89% Detractors. Net Promoter Score tracks whether Peloton Consulting Group's customers would recommend using the product based on a scale of -100 to 100.

Peloton Consulting Group Overall NPS

-89

NPS

0%	Promoters
11%	Passives
89%	Detractors

Peloton Consulting Group NPS Trend

-100

-50

0

50

100

Summary	Date	Score
May 2020 -100	May 2020	-100
Apr 2021 -50	Apr 2021	-50
Aug 2021 -66	Aug 2021	-66
Oct 2021 -75	Oct 2021	-75
Oct 2022 -83	Oct 2022	-83
Dec 2023 -87	Dec 2023	-87
Feb 2024 -88	Feb 2024	-88

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.