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NPS
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The Hackett Group
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About The Hackett Group's Brand
The Hackett Group, a global strategic advisory firm, is a leader in best practice advisory, benchmarking, & transformation consulting services. Among its major competitors, The Hackett Group is ranked in 6th place for NPS while Flatirons Solutions is 1st, and Huron Consulting Group is 2nd.Their current market cap is $566.63M
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
The Hackett Group Ranking
- #4 / 4 of its competitors
The Hackett Group NPS
The Hackett Group's Net Promoter Score (NPS) is a -4 with 43% Promoters, 10% Passives, and 47% Detractors. Net Promoter Score tracks whether The Hackett Group's customers would recommend using the product based on a scale of -100 to 100.
The Hackett Group Overall NPS
| 43% | Promoters |
|---|---|
| 10% | Passives |
| 47% | Detractors |
The Hackett Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 15 | Sep 2023 | 15 |
Nov 2023 25 | Nov 2023 | 25 |
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 12 | Feb 2024 | 12 |
Apr 2024 9 | Apr 2024 | 9 |
Jun 2024 14 | Jun 2024 | 14 |
Oct 2024 18 | Oct 2024 | 18 |
Jan 2025 16 | Jan 2025 | 16 |
Jul 2025 12 | Jul 2025 | 12 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 -1 | Nov 2025 | -1 |
Jan 2026 -3 | Jan 2026 | -3 |
How Other Brands Compare
The Hackett Group is ranked #4 for NPS among its competitors. Huron Consulting Group and Gartner come in first and second, with Bain & Company coming in at third. Among those competitors, it is the lowest valued company behind Gartner.
The Hackett Group |  Gartner |  Huron Consulting Group |  Bain & Company | |
| Global Ranking | #- | #477 | #- | #- |
| NPS | -4 | 27 | 40 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $566.63M | $16.42B | $1.33B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Hackett Group NPS by Gender
The Hackett Group's NPS was rated -51 by Male customers on Comparably.
Male
-51
The Hackett Group's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
N/A
The Hackett Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Hackett Group NPS vs. Competitors
Compared to its competitors, The Hackett Group's NPS is rated right above Everest Group, and is preceded by Bain & Company.
| COMPANY | NPS Score | |
|---|---|---|
 | Flatirons Solutions | 100 |
| Huron Consulting Group | 40 |
| Gartner | 27 |
 | North Highland | 27 |
| Bain & Company | 15 |
| The Hackett Group | -4 |
 | Everest Group | -17 |
 | Zinnov | -34 |
 | Peloton Consulting Group | -89 |
The Hackett Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of The Hackett Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Hackett Group Customer Loyalty Score by Gender
The Hackett Group's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
The Hackett Group Customer Loyalty vs. Competitors
Compared to its competitors, The Hackett Group's Customer Loyalty score is rated right above Bain & Company, and is preceded by Gartner.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Flatirons Solutions | 100% |
| Everest Group | 85% |
| Huron Consulting Group | 84% |
| Gartner | 79% |
| The Hackett Group | 78% |
| Bain & Company | 76% |
| North Highland | 71% |
| Zinnov | 68% |
| Peloton Consulting Group | 54% |
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The Hackett Group Product Quality
3.7/5
The Hackett Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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The Hackett Group Product Information
The Hackett Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into The Hackett Group Product Quality
The Hackett Group's Product Quality score was rated highest by Male customers.
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Ranked The Hackett Group Product Quality the Highest
The Hackett Group Product Quality Score by Gender
The Hackett Group's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
The Hackett Group Product Quality vs. Competitors
Compared to its competitors, The Hackett Group's Product Quality score is rated right above Zinnov, and is preceded by Gartner.
| COMPANY | Product Quality Score | |
|---|---|---|
| Flatirons Solutions | 5/5 |
| Bain & Company | 4.3/5 |
| Huron Consulting Group | 4.1/5 |
| North Highland | 4/5 |
| Gartner | 3.9/5 |
| The Hackett Group | 3.7/5 |
| Zinnov | 3.5/5 |
| Everest Group | 3.4/5 |
| Peloton Consulting Group | 2.9/5 |
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The Hackett Group Pricing
The Hackett Group ROI & Value For Money
3.5/5
The Hackett Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into The Hackett Group ROI
The Hackett Group's ROI score was rated highest by Male customers.
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Ranked The Hackett Group ROI the Highest
The Hackett Group ROI Score by Gender
The Hackett Group's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
The Hackett Group Pricing vs. Competitors
Compared to its competitors, The Hackett Group's ROI score is rated right above Everest Group, and is preceded by Gartner.
| COMPANY | Pricing Score | |
|---|---|---|
| Flatirons Solutions | 5/5 |
| Huron Consulting Group | 4.2/5 |
| North Highland | 4.2/5 |
| Bain & Company | 3.9/5 |
| Gartner | 3.8/5 |
| The Hackett Group | 3.5/5 |
| Everest Group | 3.3/5 |
| Zinnov | 3.2/5 |
| Peloton Consulting Group | 2.5/5 |
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The Hackett Group Customer Satisfaction (CSAT)
The Hackett Group Customer Satisfaction (CSAT) Score
63 / 100
The Hackett Group has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Hackett Group Customer Satisfaction
The Hackett Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked The Hackett Group Customer Satisfaction the Highest
The Hackett Group Customer Satisfaction Score by Gender
The Hackett Group's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
The Hackett Group Customer Satisfaction vs. Competitors
Compared to its competitors, The Hackett Group's Customer Satisfaction score is rated right above Zinnov, and is preceded by Peloton Consulting Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Flatirons Solutions | 100% |
| North Highland | 84% |
| Bain & Company | 82% |
| Everest Group | 80% |
| Gartner | 78% |
| Huron Consulting Group | 77% |
| Peloton Consulting Group | 67% |
| The Hackett Group | 63% |
| Zinnov | 33% |
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The Hackett Group Customer Service
3.6/5
The Hackett Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About The Hackett Group's Customer Service
Address
1001 Brickell Bay Drive, 30th Floor, Miami, FL 33131
Website
http://www.thehackettgroup.com
Phone Number
1 (866) 844 6514
Quick Insights into The Hackett Group Customer Service
The Hackett Group's Customer Service score was rated highest by Male customers.
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Ranked The Hackett Group Customer Service the Highest
The Hackett Group Customer Service Score by Gender
The Hackett Group's Customer Service score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
The Hackett Group Customer Service vs. Competitors
Compared to its competitors, The Hackett Group's Customer Service score is rated right above Everest Group, and is preceded by Zinnov.
| COMPANY | Customer Service Score | |
|---|---|---|
| Flatirons Solutions | 4.5/5 |
| Huron Consulting Group | 4.3/5 |
| North Highland | 4.2/5 |
| Bain & Company | 4.1/5 |
| Gartner | 3.9/5 |
| Zinnov | 3.7/5 |
| The Hackett Group | 3.6/5 |
| Everest Group | 3.3/5 |
| Peloton Consulting Group | 2.6/5 |
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The Hackett Group as an Employer
4.1/5
The Hackett Group has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
The Hackett Group scored a -4 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of The Hackett Group would recommend the brand to a friend. ENPS measures how likely The Hackett Group employees would recommend working at The Hackett Group to a friend.
Net Promoter Score
-4
NPS Score
| 43% | Promoters |
|---|---|
| 10% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 53% | Promoters |
|---|---|
| 9% | Passive |
| 38% | Detractors |
