40
NPS
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Huron Consulting Group
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About Huron Consulting Group's Brand
Huron is a global professional services firm that collaborates with clients to put possible into practice by creating sound strategies, optimizing operations, accelerating digital transformation, and empowering businesses and their people to own their future. By embracing diverse perspectives, encouraging new ideas, and challenging the status quo, we create sustainable results for the organizations we serve. Among its major competitors, Huron Consulting Group is ranked in 1st place for NPS while West Monroe Partners is 2nd, and Deloitte (US) is 3rd.Their current market cap is $1.33B
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Huron Consulting Group Ranking
- #1 / 4 of its competitors
Huron Consulting Group NPS
Huron Consulting Group's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Huron Consulting Group's customers would recommend using the product based on a scale of -100 to 100.
Huron Consulting Group Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Huron Consulting Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 34 | May 2023 | 34 |
Jun 2023 40 | Jun 2023 | 40 |
Oct 2023 40 | Oct 2023 | 40 |
Dec 2023 45 | Dec 2023 | 45 |
Jan 2024 48 | Jan 2024 | 48 |
May 2024 50 | May 2024 | 50 |
Jul 2024 52 | Jul 2024 | 52 |
Aug 2024 45 | Aug 2024 | 45 |
Dec 2024 47 | Dec 2024 | 47 |
Jan 2025 44 | Jan 2025 | 44 |
Feb 2025 42 | Feb 2025 | 42 |
Mar 2025 40 | Mar 2025 | 40 |
How Other Brands Compare
Huron Consulting Group is ranked first for NPS among its competitors. Deloitte (US) and KPMG come in second and third, with FTI Consulting coming in at #4. Among those competitors, it is the third most valued company behind Deloitte (US).
Huron Consulting Group |  Deloitte (US) |  KPMG |  FTI Consulting | |
| Global Ranking | #- | #154 | #468 | #- |
| NPS | 40 | 27 | 25 | -24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.33B | $4.87B | - | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Huron Consulting Group NPS by Gender
Female customers rated Huron Consulting Group's NPS 55 points higher than Male customers.
Male
45
Huron Consulting Group's NPS was rated 45 by Male customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
Female
100
Huron Consulting Group's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Huron Consulting Group NPS by Ethnicity
Huron Consulting Group's NPS was rated 37 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Huron Consulting Group NPS by Age
Huron Consulting Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Huron Consulting Group NPS by Usage
Huron Consulting Group's NPS was rated the highest by customers who have used Huron Consulting Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
Huron Consulting Group NPS vs. Competitors
Compared to its competitors, Huron Consulting Group's NPS is rated right above West Monroe Partners.
| COMPANY | NPS Score | |
|---|---|---|
| Huron Consulting Group | 40 |
 | West Monroe Partners | 34 |
| Deloitte (US) | 27 |
 | North Highland | 27 |
| KPMG | 25 |
 | AlixPartners | 19 |
 | Kaiser Associates | N/A |
| FTI Consulting | -24 |
 | RGP (Resources Global Professionals) | -100 |
Huron Consulting Group Customer Reviews
Out of the 3 Huron Consulting Group customer reviews 2 were positive and 1 was constructive. Huron Consulting Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Huron Consulting Group Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Huron Consulting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Huron Consulting Group Customer Loyalty Score by Gender
Male customers rated Huron Consulting Group's Customer Loyalty score 12% higher than Female customers.
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Male
90%
Yes
Female
78%
Yes
Huron Consulting Group Customer Loyalty Score by Ethnicity
Huron Consulting Group's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Huron Consulting Group.
78
out of 100
Caucasian
Huron Consulting Group Customer Loyalty Score by Age
Huron Consulting Group's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
56-60 100% | 56-60 | 100% |
Huron Consulting Group Customer Loyalty Score by Usage
Huron Consulting Group's Customer Loyalty score was rated the highest by customers who have used Huron Consulting Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Huron Consulting Group Customer Loyalty Score by Industry
Huron Consulting Group's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Huron Consulting Group Customer Loyalty vs. Competitors
Compared to its competitors, Huron Consulting Group's Customer Loyalty score is rated right above AlixPartners.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Huron Consulting Group | 84% |
| AlixPartners | 78% |
| KPMG | 74% |
| Deloitte (US) | 72% |
| West Monroe Partners | 71% |
| North Highland | 71% |
| FTI Consulting | 63% |
| RGP (Resources Global Professionals) | N/A |
| Kaiser Associates | N/A |
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Huron Consulting Group Product Quality
4.1/5
Huron Consulting Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Huron Consulting Group Product Information
Huron Consulting Group’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Huron Consulting Group's product the highest. Reviewers from the Education industry rated Huron Consulting Group the lowest at 3.8.
- Company Size
- 1,001-5,000 Employees
Industry
Consulting
Quick Insights into Huron Consulting Group Product Quality
Huron Consulting Group's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Male customers.
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Ranked Huron Consulting Group Product Quality the Highest
Ranked Huron Consulting Group Product Quality the Lowest
Huron Consulting Group Product Quality Score by Gender
Female customers rated Huron Consulting Group's Product Quality score 1.2 stars higher than Male customers.
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Male
3.8/5
Female
5/5
Huron Consulting Group Product Quality Score by Ethnicity
Huron Consulting Group's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Huron Consulting Group Product Quality Score by Age
Huron Consulting Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
56-60 5 | 56-60 | 5 |
Huron Consulting Group Product Quality Score by Usage
Huron Consulting Group's Product Quality score was rated the highest by customers who have used Huron Consulting Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Huron Consulting Group Product Quality Score by Industry
Huron Consulting Group's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Huron Consulting Group Product Quality vs. Competitors
Compared to its competitors, Huron Consulting Group's Product Quality score is rated right above North Highland.
| COMPANY | Product Quality Score | |
|---|---|---|
| Huron Consulting Group | 4.1/5 |
| North Highland | 4/5 |
| Deloitte (US) | 3.9/5 |
| KPMG | 3.8/5 |
| AlixPartners | 3.7/5 |
| West Monroe Partners | 3.4/5 |
| FTI Consulting | 3.1/5 |
| RGP (Resources Global Professionals) | N/A |
| Kaiser Associates | N/A |
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Huron Consulting Group Pricing
Huron Consulting Group ROI & Value For Money
4.2/5
Huron Consulting Group has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Huron Consulting Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Huron Consulting Group.
Quick Insights into Huron Consulting Group ROI
Huron Consulting Group's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.
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Ranked Huron Consulting Group ROI the Highest
Ranked Huron Consulting Group ROI the Lowest
Huron Consulting Group ROI Score by Gender
Female customers rated Huron Consulting Group's ROI score 0.8 stars higher than Male customers.
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Male
3.9/5
Female
4.7/5
Huron Consulting Group ROI Score by Ethnicity
Huron Consulting Group's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Huron Consulting Group ROI Score by Age
Huron Consulting Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
56-60 5 | 56-60 | 5 |
Huron Consulting Group ROI Score by Usage
Huron Consulting Group's ROI score was rated the highest by customers who have used Huron Consulting Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Huron Consulting Group ROI Score by Industry
Huron Consulting Group's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Huron Consulting Group Pricing vs. Competitors
Compared to its competitors, Huron Consulting Group's ROI score is rated right above North Highland.
| COMPANY | Pricing Score | |
|---|---|---|
| Huron Consulting Group | 4.2/5 |
| North Highland | 4.2/5 |
| Deloitte (US) | 3.9/5 |
| KPMG | 3.8/5 |
| West Monroe Partners | 3.5/5 |
| AlixPartners | 3.5/5 |
| FTI Consulting | 2.5/5 |
| RGP (Resources Global Professionals) | N/A |
| Kaiser Associates | N/A |
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Huron Consulting Group Customer Satisfaction (CSAT)
Huron Consulting Group Customer Satisfaction (CSAT) Score
77 / 100
Huron Consulting Group has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
45%
Satisfied
32%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Huron Consulting Group Customer Satisfaction
Huron Consulting Group's Customer Satisfaction score was rated highest by customers from the Education industry, and rated lowest by Male customers.
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Ranked Huron Consulting Group Customer Satisfaction the Highest
Ranked Huron Consulting Group Customer Satisfaction the Lowest
Huron Consulting Group Customer Satisfaction Score by Gender
Female customers rated Huron Consulting Group's Customer Satisfaction score 34 points higher than Male customers.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Huron Consulting Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Huron Consulting Group's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
Huron Consulting Group Customer Satisfaction Score by Age
Huron Consulting Group's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Huron Consulting Group Customer Satisfaction Score by Usage
Huron Consulting Group's Customer Satisfaction score was rated 80 points by customers who have used Huron Consulting Group's products/services for 2 to 5 Years.
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Huron Consulting Group Customer Satisfaction Score by Industry
Huron Consulting Group's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Huron Consulting Group Customer Satisfaction vs. Competitors
Compared to its competitors, Huron Consulting Group's Customer Satisfaction score is rated right above KPMG, and is preceded by AlixPartners.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| North Highland | 84% |
| AlixPartners | 81% |
| Huron Consulting Group | 77% |
| KPMG | 77% |
| West Monroe Partners | 73% |
| Deloitte (US) | 73% |
| FTI Consulting | 33% |
| RGP (Resources Global Professionals) | 0% |
| Kaiser Associates | 0% |
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Huron Consulting Group Customer Service
4.3/5
Huron Consulting Group has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Huron Consulting Group's Customer Service
Address
550 W Van Buren St., Chicago, IL 60607
Website
http://www.huronconsultinggroup.com
Phone Number
312-583-8700
Huron Consulting Group's Social Links
Quick Insights into Huron Consulting Group Customer Service
Huron Consulting Group's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.
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Ranked Huron Consulting Group Customer Service the Highest
Ranked Huron Consulting Group Customer Service the Lowest
Huron Consulting Group Customer Service Score by Gender
Female customers rated Huron Consulting Group's Customer Service score 1.1 stars higher than Male customers.
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Male
3.9/5
Female
5/5
Huron Consulting Group Customer Service Score by Ethnicity
Huron Consulting Group's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Huron Consulting Group Customer Service Score by Age
Huron Consulting Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.7 | 31-35 | 3.7 |
56-60 5 | 56-60 | 5 |
Huron Consulting Group Customer Service Score by Usage
Huron Consulting Group's Customer Service score was rated the highest by customers who have used Huron Consulting Group's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Huron Consulting Group Customer Service Score by Industry
Huron Consulting Group's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Huron Consulting Group Customer Service vs. Competitors
Compared to its competitors, Huron Consulting Group's Customer Service score is rated right above North Highland.
| COMPANY | Customer Service Score | |
|---|---|---|
| Huron Consulting Group | 4.3/5 |
| North Highland | 4.2/5 |
| KPMG | 4/5 |
| Deloitte (US) | 3.9/5 |
| West Monroe Partners | 3.6/5 |
| AlixPartners | 3.4/5 |
| FTI Consulting | 2.7/5 |
| RGP (Resources Global Professionals) | N/A |
| Kaiser Associates | N/A |
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Huron Consulting Group as an Employer
4.7/5
Huron Consulting Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Huron Consulting Group scored a 40 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Huron Consulting Group would recommend the brand to a friend. ENPS measures how likely Huron Consulting Group employees would recommend working at Huron Consulting Group to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 60% | Promoters |
|---|---|
| 25% | Passive |
| 15% | Detractors |
