27
NPS
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North Highland
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About North Highland's Brand
Caring People. Driving Transformational Change. Building Enviable Careers. North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We break new ground today, so tomorrow is easier to navigate. Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together. This means North Highland has more than 3,500 experts?in?50+ offices around the globe on hand to partner with you.? Among its major competitors, North Highland is ranked in 3rd place for NPS while Oliver Wyman is 1st, and Huron Consulting Group is 2nd.Their current valuation is $48.95M
Brand at a Glance
71%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
North Highland CMO
North Highland Ranking
- #1 / 4 of its competitors
North Highland NPS
North Highland's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether North Highland's customers would recommend using the product based on a scale of -100 to 100.
North Highland Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
North Highland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jul 2022 -66 | Jul 2022 | -66 |
Oct 2022 -25 | Oct 2022 | -25 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 17 | Feb 2023 | 17 |
Aug 2023 8 | Aug 2023 | 8 |
Nov 2023 15 | Nov 2023 | 15 |
Feb 2024 22 | Feb 2024 | 22 |
Oct 2024 27 | Oct 2024 | 27 |
How Other Brands Compare
North Highland is ranked first for NPS among its competitors. Ernst & Young (EY) and McKinsey & Company come in second and third, with Boston Consulting Group coming in at #4. Among those competitors, it is the most valued company behind McKinsey & Company.
North Highland |  Ernst & Young (EY) |  McKinsey & Company |  Boston Consulting Group | |
| Global Ranking | #- | #273 | #400 | #506 |
| NPS | 27 | 21 | 20 | -19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $48.95M | - | $244.24M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
North Highland NPS by Gender
North Highland's NPS was rated 100 by Male customers on Comparably.
Male
100
North Highland's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
North Highland's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
North Highland NPS by Usage
North Highland's NPS was rated 34 points by customers who have used North Highland's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
North Highland NPS vs. Competitors
Compared to its competitors, North Highland's NPS is rated right above Ernst & Young (EY), and is preceded by Huron Consulting Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Oliver Wyman | 44 |
 | Huron Consulting Group | 40 |
| North Highland | 27 |
| Ernst & Young (EY) | 21 |
| McKinsey & Company | 20 |
 | Bain & Company | 15 |
| Boston Consulting Group | -19 |
North Highland Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of North Highland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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North Highland Customer Loyalty Score by Gender
North Highland's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
North Highland Customer Loyalty Score by Usage
North Highland's Customer Loyalty score was rated 70% by customers who have used North Highland's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
North Highland Customer Loyalty vs. Competitors
Compared to its competitors, North Highland's Customer Loyalty score is rated right above Boston Consulting Group, and is preceded by McKinsey & Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Huron Consulting Group | 84% |
| Ernst & Young (EY) | 76% |
| Bain & Company | 76% |
| Oliver Wyman | 75% |
| McKinsey & Company | 74% |
| North Highland | 71% |
| Boston Consulting Group | 62% |
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North Highland Product Quality
4/5
North Highland has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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North Highland Product Information
North Highland’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Consulting
Quick Insights into North Highland Product Quality
North Highland's Product Quality score was rated highest by Male customers.
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Ranked North Highland Product Quality the Highest
North Highland Product Quality Score by Gender
North Highland's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
North Highland Product Quality Score by Usage
North Highland's Product Quality score was rated 4.6 stars by customers who have used North Highland's products/services for 1 to 2 Years.
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North Highland Product Quality vs. Competitors
Compared to its competitors, North Highland's Product Quality score is rated right above McKinsey & Company, and is preceded by Oliver Wyman.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| Huron Consulting Group | 4.1/5 |
| Oliver Wyman | 4/5 |
| North Highland | 4/5 |
| McKinsey & Company | 4/5 |
| Ernst & Young (EY) | 3.9/5 |
| Boston Consulting Group | 3.3/5 |
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North Highland Pricing
North Highland ROI & Value For Money
4.2/5
North Highland has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into North Highland ROI
North Highland's ROI score was rated highest by Male customers.
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Ranked North Highland ROI the Highest
North Highland ROI Score by Gender
North Highland's ROI score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
North Highland ROI Score by Usage
North Highland's ROI score was rated 4 stars by customers who have used North Highland's products/services for 1 to 2 Years.
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North Highland Pricing vs. Competitors
Compared to its competitors, North Highland's ROI score is rated right above Oliver Wyman, and is preceded by Huron Consulting Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Huron Consulting Group | 4.2/5 |
| North Highland | 4.2/5 |
| Oliver Wyman | 4/5 |
| Bain & Company | 3.9/5 |
| Ernst & Young (EY) | 3.8/5 |
| McKinsey & Company | 3.8/5 |
| Boston Consulting Group | 3.2/5 |
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North Highland Customer Satisfaction (CSAT)
North Highland Customer Satisfaction (CSAT) Score
84 / 100
North Highland has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
38%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into North Highland Customer Satisfaction
North Highland's Customer Satisfaction score was rated highest by customers who have used North Highland's products/services for 1 to 2 Years.
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Ranked North Highland Customer Satisfaction the Highest
North Highland Customer Satisfaction Score by Gender
North Highland's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
North Highland Customer Satisfaction Score by Usage
North Highland's Customer Satisfaction score was rated 100 points by customers who have used North Highland's products/services for 1 to 2 Years.
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North Highland Customer Satisfaction vs. Competitors
Compared to its competitors, North Highland's Customer Satisfaction score is rated right above Bain & Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| North Highland | 84% |
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Oliver Wyman | 77% |
| Huron Consulting Group | 77% |
| Ernst & Young (EY) | 74% |
| Boston Consulting Group | 57% |
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North Highland Customer Service
4.2/5
North Highland has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About North Highland's Customer Service
Address
3333 Piedmont Rd NE, Atlanta, GA 30305
Website
https://www.northhighland.com/
Phone Number
404.233.1015
North Highland's Social Links
Quick Insights into North Highland Customer Service
North Highland's Customer Service score was rated highest by Male customers.
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Ranked North Highland Customer Service the Highest
North Highland Customer Service Score by Gender
North Highland's Customer Service score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
North Highland Customer Service Score by Usage
North Highland's Customer Service score was rated 4.1 stars by customers who have used North Highland's products/services for 1 to 2 Years.
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North Highland Customer Service vs. Competitors
Compared to its competitors, North Highland's Customer Service score is rated right above Bain & Company, and is preceded by Huron Consulting Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Huron Consulting Group | 4.3/5 |
| North Highland | 4.2/5 |
| Bain & Company | 4.1/5 |
| Oliver Wyman | 4/5 |
| Ernst & Young (EY) | 4/5 |
| McKinsey & Company | 3.9/5 |
| Boston Consulting Group | 3.2/5 |
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North Highland as an Employer
3.2/5
North Highland has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
North Highland scored a 27 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of North Highland would recommend the brand to a friend. ENPS measures how likely North Highland employees would recommend working at North Highland to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 34% | Promoters |
|---|---|
| 8% | Passive |
| 58% | Detractors |
